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IBM CTS Installation Guide

Contents

1. S

AFETY

NFORMATION

2. I

NTRODUCTION

2.1 IBM Computer Telephony Solution (CTS) overview

2.2 About this book

3. IBM T

ELEPHONY

NSTALLATIONS

3.1 Prerequisite Hardware and Software

3.2 Preparing for New Installations

3.3 Installing Server Software and Utilities

3.4 IBM VoiceMaster Startup and Configuration

3.5 IBM Call Manager Installation

3.6 IBM Call Manager Setup

3.7 Finishing Your Installation

3.8 Enabling NT Level 2 ( LOGON ) Security

4. U

PGRADE

NSTALLATIONS

4.1 Preparing for Upgrade Installations

4.2 Upgrading Server Software and Utilities

4.3 Upgrading the Translation Table

4.4 IBM VoiceMaster Startup and Configuration

Содержание CT-618

Страница 1: ...IBM Small Business Computer Telephony Solution Installation Guide Options by IBM...

Страница 2: ...aphical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s a...

Страница 3: ...ations 8 3 3 Installing Server Software and Utilities 8 3 4 IBM VoiceMaster Startup and Configuration 13 3 5 IBM Call Manager Installation 15 3 6 IBM Call Manager Setup 16 3 7 Finishing Your Installat...

Страница 4: ...changing board settings 31 5 6 Changing registry entries 31 6 TELEPHONE WIRING 35 6 1 Safety instructions 35 6 2 Wiring Configurations 35 7 IBM CT 618 FUNCTIONS 39 7 1 Incoming calls 39 7 2 Dialing ca...

Страница 5: ...otices 59 13 2 Telecommunication Notices 60 13 3 Canadian Department of Communications Certification Label 61 13 4 Patent Notices 63 13 5 Trademarks 63 14 APPENDIX B SOFTWARE LICENSE AND WARRANTY INFO...

Страница 6: ...IBM CTS Installation Guide iv...

Страница 7: ...Safety Information IBM CTS Installation Guide 1 1 Safety Information...

Страница 8: ...Safety Information IBM CTS Installation Guide 2...

Страница 9: ...anch sur une prise d alimentation correctement c bl e et mise la terre D autre part tout le mat riel connect ce produit doit galement tre branch sur des prises d alimentation correctement c bl es et m...

Страница 10: ...t locations unless the jack is specifically designed for wet locations Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface Use...

Страница 11: ...r software to manage calls through their PC The IBM VoiceMaster software provides a complete set of voice mail functions including integrated messaging to allow e mail and pager notification 2 2 About...

Страница 12: ...e data with SMDR Troubleshooting Uninstalling This book is also available on the IBM Telephony CD as an Adobe Portable Document Format PDF file This file is located in the CD s Documentation IBMCT fol...

Страница 13: ...red for installation A typical IBM Telephony installation will require at least 16MB disk space on the server Additional disk space requirements are dependent on number of voice mail users and number...

Страница 14: ...evious screen and review modify your entries You can click Cancel to stop the installation 1 Log on to the NT server as ADMINISTRATOR An account with administrator privileges is NOT sufficient for IBM...

Страница 15: ...n line Documentation At a minimum you must install the IBM Telephony Server Software and IBM Telephony Administration Utility a When you have selected the components click Next b The next windows disp...

Страница 16: ...eck for sufficient space then copy files to your server 2 Telephony Services installation a The Welcome screen will display After reading click Next a The Telephony Services installation will require...

Страница 17: ...32 bit Windows client installation a The Welcome screen will display After reading click Next b Check box to install Telephony Services Administration required for security level 2 c Select destinati...

Страница 18: ...de the CT 618 board firmware Note If your server is set up as NTFS During the board firmware update process you will need to run in DOS mode Since NTFS is not visible from DOS you will need to access...

Страница 19: ...on the diskette you created earlier 8 Restart server in Windows NT 9 Configure telephony services to autostart a From the Start menu navigate to Programs TSAPI Telephony Services TSAPI Telephony Serv...

Страница 20: ...rect Click Verify to make sure this is a valid location 2 You may enter a user name and password it must be the same as that for the IBM Telephony server 3 Click OK You will be prompted to start the V...

Страница 21: ...ver The client must have mapped drives to the IBM Telephony server and IBM VoiceMaster if using IBM VoiceMaster voice mail 1 Insert IBM Telephony CD in the client PC to autorun the installation utilit...

Страница 22: ...OK when done 3 The Voice Mail Path window will display If you are using IBM VoiceMaster voice mail make sure the path information is correct If you are not using IBM VoiceMaster check Do not use NetPh...

Страница 23: ...stomize your system you may need to perform some of the tasks listed below Refer to the IBM CTS Administration Guide for assistance with these tasks Voice mailbox administration Setting system and lin...

Страница 24: ...phony user Note Telephony Services user names must match NT Server user names Click Apply to add each user 6 Click OK when done and close the Telephony Services Administrator 32 bit window s Configure...

Страница 25: ...ations IBM CTS Installation Guide 19 a Stop all Telephony services Clients b Stop Service NetPhone Utility c Stop Service TSAPI Telephony Services d Start Service TSAPI Telephony Services e Start Serv...

Страница 26: ......

Страница 27: ...d with this as a boot option you will need a DOS boot disk If your server is set up as NTFS During the board firmware update process you will need to run in DOS mode Since NTFS will not be visible fro...

Страница 28: ...with administrator privileges is not sufficient 2 Go to the NT control panel Start Settings Control Panel and stop the NP618 driver in the Devices folder before starting installation This will also s...

Страница 29: ...folder Server System folder and Program Icons folder You may accept the defaults recommended or modify these entries then click Next a The installation program will then begin copying files and indiv...

Страница 30: ...s set up as NTFS During the board firmware update process you will need to run in DOS mode Since NTFS is not visible from DOS you will need to access required files from a FAT partition or a diskette...

Страница 31: ...ith this release has entries that support new product features Since an upgrade installation does not replace your existing translation table you must upgrade the table manually in order to take advan...

Страница 32: ...ster Register Voice Mail Service The IBM VoiceMaster Initialization window will display with the server path filled in You must edit this if not the correct location Click Verify to make sure this is...

Страница 33: ...ier 2 Remove the CT 618 board from its anti static foam holding it by the edges 3 Check the CT 618 board for any visible signs of damage If you find a problem immediately notify your supplier and the...

Страница 34: ...only one master CT 618 PBX board in a PC The others are slaves and must have the master jumpers removed 6 Carefully insert the CT 618 PBX board at an angle inserting the RJ 21X Telco connector end in...

Страница 35: ...e up as a PBX with default settings If the LED is not ON steadily contact IBM customer support 5 4 Adding boards to a IBM Computer Telephony system Note Do not install additional boards until you have...

Страница 36: ...Installing CT 618 Hardware IBM CTS Installation Guide 30...

Страница 37: ...port setting using the following command DOS NL P3e0 current port R280 new port The following hardware resources are required Hexadecimal values Default Acceptable PORT 3E0 260 280 290 2a0 2b0 2e0 2f0...

Страница 38: ...menu navigate to Programs IBM Computer Telephony Utilities Change IBM Telephony Hardware Settings The Configuration assistant will display Use the scroll boxes to enter new values then click OK This w...

Страница 39: ...Installing CT 618 Hardware IBM CTS Installation Guide 33...

Страница 40: ......

Страница 41: ...ess the jack is specifically designed for wet locations 6 2 Wiring Configurations In most cases your incoming telephone service will be located in a wiring telephone closet A punch down block will be...

Страница 42: ...allation Guide 36 Figure 1 Typical Installation IBM Telephony Server Network Interfaces Punch Down Block First 6 pairs used for trunk lines 18 for extensions 25 Pair Cable Incoming Telephone Service W...

Страница 43: ...pport 6 trunk central office lines Port 1 for trunks 1 2 Port 2 for trunks 3 4 Port 3 for trunks 5 6 The remaining ports can be used for a total of 18 extensions Port 4 for extensions 1 2 Port 5 for e...

Страница 44: ...Telephone Wiring IBM CTS Installation Guide 38...

Страница 45: ...ialing instructions described below are the defaults supplied with the IBM CT system You may find differences if your system has been reconfigured by your IBM CT Administrator Other Extensions To call...

Страница 46: ...ton for this function Picking up a held call To pick up a call placed on hold enter 4 pickup Held or flash to reconnect If you have more than one held call the last call placed on hold is picked up fi...

Страница 47: ...sion so that calls will forward to another extension if your line is busy To set Forward if Busy press 92 plus the extension calls will forward to Enter 88 in place of the extension number to forward...

Страница 48: ...IBM CTS PBX Functions IBM CTS Installation Guide 42...

Страница 49: ...tions are performed through the IBM CT administration utility Certain commands may also be entered via the handset that has a class of service with administrative privileges and some functions can onl...

Страница 50: ...IBM CTS Installation Guide 44...

Страница 51: ...IBM CTS PBX System Administration IBM CTS Installation Guide 45...

Страница 52: ......

Страница 53: ...ng installation 2 From the Start menu navigate to Programs IBM Telephony IBM Telephony Software Uninstall To uninstall IBM VoiceMaster software From the Start menu navigate to Programs IBM Telephony V...

Страница 54: ...IBM CTS Installation Guide 48...

Страница 55: ...securely plugged into the CT 618 board Check that your telephone is set to tone and not pulse generation Try a different telephone that is known to work Dial tone but no DTMF tones on an extension Che...

Страница 56: ...s the correct file name for the auto attendant message If you recorded a new message make sure that you have copied the file RECORD MU to ATTEND MU in IBMCT AUDIO Unexpected results from calling opera...

Страница 57: ...the Call To assist the technical support representative have available as much of the following information as possible Computer manufacturer and computer model Option number Option name Serial numbe...

Страница 58: ...your warranty has expired you might be charged a fee Additional support is available through the IBM PC Company automated Fax system the PC Company Web Page the PC Company Electronic Bulletin Board S...

Страница 59: ...s you originally purchase for your use and not for resale from IBM or your reseller The term Machine means an IBM machine its features conversions upgrades elements or accessories or any combination o...

Страница 60: ...designated serial numbered Machine and 2 at an engineering change level compatible with the feature conversion or upgrade Many of these transactions involve the removal of parts and their return to I...

Страница 61: ...ype of service involves the exchange of a Machine or part the item IBM or your reseller replaces becomes its property and the replacement becomes yours You represent that all removed items are genuine...

Страница 62: ...llow the problem determination problem analysis and service request procedures that IBM or your reseller provide b secure all programs data and funds contained in a Machine and c inform IBM or your re...

Страница 63: ...le THESE WARRANTIES REPLACE ALL OTHER WARRANTIES OR CONDITIONS EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURP...

Страница 64: ...t of any other actual direct damages or loss up to the greater of U S 100 000 or the charges if recurring 12 months charges apply for the Machine that is the subject of the claim UNDER NO CIRCUMSTANCE...

Страница 65: ...o cause harmful interference in which case the user will be required to correct the interference at his own expense IBM is not responsible for any radio or television interference caused by unauthoriz...

Страница 66: ...l be notified as soon as possible You will be advised of your right to file a complaint with the FCC 4 Your telephone company may make changes in its facilities equipment operations or procedures that...

Страница 67: ...tion of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user t...

Страница 68: ...e d entretien canadien autoris d sign par le fournisseur La compagnie de t l communications peut demander l utilisateur de d brancher un appareil la suite de r parations ou de modifications effectu es...

Страница 69: ...cation are trademarks of the IBM Corporation in the United States or other countries IBM Windows 3 1 Windows NT and Windows95 are trademarks or registered trademarks of Microsoft Corporation Pentium i...

Страница 70: ...Appendix A Notices IBM CTS Installation Guide 64...

Страница 71: ...non exclusive non transferable license to install and use the Program on a single local area network You may make copies of the Program for back up You may transfer the Program from a single network s...

Страница 72: ...Agreement EXCEPT FOR THE WARRANTIES SET FORTH ABOVE THE PROGRAM AND THE DOCUMENTATION ARE LICENSE AS IS AND NETPHONE DISCLAIMS ANY AND ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITAT...

Страница 73: ...Software Restricted Rights of Title 48 of the Code of Federal Regulations as applicable Contractor manufacturer is NetPhone Inc 313 Boston Post Road West Marlborough MA 01752 EXPORT ASSURANCES You ag...

Страница 74: ...Appendix B Software License and Warranty Information IBM CTS Installation Guide 68...

Страница 75: ...Deg C Max Operating Humidity 20 to 80 relative non condensing 15 2 CT 618 Specifications Number of Ports 6 Trunks 18 Extensions Switching Digital Type Non Blocking Station Compatibility Analog 2500 Se...

Страница 76: ...N RED Ext 1 Tip 7 32 Ext 1 Ring RED ORN GRN RED Ext 2 Tip 8 33 Ext 2 Ring RED GRN BRN RED Ext 3 Tip 9 34 Ext 3 Ring RED BRN SLT RED Ext 4 Tip 10 35 Ext 4 Ring RED SLT BLU BLK Ext 5 Tip 11 36 Ext 5 Rin...

Страница 77: ...d Ring For this reason we recommend that Ext 1 be used for the Operator extension 201 in normal usage 15 4 PBX CT 618 Functions When first installed the following default PBX keypad commands are in ef...

Страница 78: ...aster voice mail software 92 digits of forward extension Set call forward on busy 92 to cancel 94 digits of forward extension Set call forward immediately 94 to cancel 96 digits of forward extension S...

Страница 79: ...0 0x2e0 0x2f0 0x300 0x310 0x390 0x3e0 Used only for initial configuration when there is an I O conflict After the system is powered up and the green light is on enable this feature by removing jumper...

Страница 80: ...Appendix C Specifications IBM CTS Installation Guide 74...

Страница 81: ...T 618 PBX board Adding to system 27 Connecting cable 31 Unpacking 25 D Dialing Handset dialing default settings 67 PBX administration functions 68 Dialing calls 35 F Forwarding calls 37 H Harmonica 31...

Страница 82: ...sing with Call Manager 16 P PBX settings Default settings 67 Picking up held calls 36 Pickup group 36 Placing calls on hold 36 Punch down block 31 R RECORD MU 46 68 Requirements 7 S Safety Information...

Страница 83: ......

Страница 84: ...in the IBM International Program License Agreement shipped with this product PLEASE READ THIS AGREEMENT CAREFULLY BEFORE USING THESE PROGRAMS INITIAL USE OF THESE PROGRAMS INDICATES YOUR ACCEPTANCE O...

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