Warranty Service
To obtain warranty service for the Machine, you should contact your reseller or call IBM. In the United
States or Canada, call IBM at 1-800-IBM-SERV (426-7378). You may be required to present proof of
purchase.
Depending on the Machine, the service may be 1) a "Repair" service at your location (called "On-site") or
at one of IBM's or a reseller's service locations (called "Carry-in") or 2) an "Exchange" service, either
On-site or Carry-in.
When a type of service involves the exchange of a Machine or part, the item IBM or your reseller replaces
becomes its property and the replacement becomes yours. The replacement may not be new, but will be
in good working order and at least functionally equivalent to the item replaced.
It is your responsibility to:
1. Obtain authorization from the owner (for example, your lessor) to have IBM or your reseller service a
Machine that you do not own.
2. Where applicable, before service is provided:
a. follow the problem determination, problem analysis, and service request procedures that IBM or
your reseller provide,
b. secure all programs, data, and funds contained in a Machine,
c. inform IBM or your reseller of changes in a Machine's location, and
d. for a Machine with exchange service, remove all features, parts, options, alterations, and
attachments not under warranty service. Also, the Machine must be free of any legal obligations or
restrictions that prevent its exchange; and
3. Be responsible for loss of, or damage to, a Machine in transit when you are responsible for the
transportation charges.
Extent of Warranty
IBM does not warrant uninterrupted or error-free operation of a Machine.
Misuse, accident, modification, unsuitable physical or operating environment, improper maintenance by
you, or failure caused by a product for which IBM is not responsible may void the warranties.
THESE WARRANTIES REPLACE ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING,
BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. HOWEVER, SOME LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED
WARRANTIES. IF THESE LAWS APPLY, THEN ALL EXPRESS AND IMPLIED WARRANTIES ARE
LIMITED IN DURATION TO THE WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT
PERIOD.
In Canada, warranties include both warranties and conditions.
Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation
may not apply to you.
Appendix C. Notices
71
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