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© Copyright IBM Corp. 2007

41

Chapter 3: Maintenance and troubleshooting

Use the links below to access the major topics in this chapter.

Upgrading firmware (E/OSi)

This section provides information on how to upgrade firmware on
the SAN Router. This details the constraints and limitations involved
in upgrading firmware, tips for migrating to 5.0 version, and steps to
follow for downloading and activating the firmware or restoring a
previous firmware version for the SAN Router.

NOTE:

You may also need to upgrade the bootrom file if you have another

version installed. Refer to

Upgrading bootrom (E/OSi)

on page 46 to determine

if you need to upgrade and to view the upgrade instructions.

Section

Page

Upgrading firmware (E/OSi)

41

Upgrading bootrom (E/OSi)

46

Troubleshooting overview

48

SAN Router LEDs

52

SAN Router troubleshooting

53

GE port troubleshooting

56

Serial Management Console troubleshooting

57

Retrieving the system log

57

Accessing SNMP alerts or alarms

58

Performing a loopback test

60

Cleaning fiber-optic components

61

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Содержание 2027-R04

Страница 1: ...nd Service Manual Service information 2027 R16 GC26 7744 02 Read Before Using This product contains software that is licensed under written license agreements Your use of such software is subject to t...

Страница 2: ......

Страница 3: ...IBM TotalStorage SAN16M R SAN Router Installation and Service Manual Service information 2027 R16 GC26 7744 02...

Страница 4: ...ruary 2007 Copyright International Business Machines Corporation 2005 2007 All rights reserved US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contra...

Страница 5: ...he SAN Router in an equipment rack 16 Task 3 Powering up the SAN Router 17 Task 4 Preparing to configure the SAN Router 19 Task 5 Connecting the VT100 or emulation terminal to the RS 232 management po...

Страница 6: ...connections 50 SAN Router LEDs 52 SAN Router troubleshooting 53 GE port troubleshooting 56 Serial Management Console troubleshooting 57 Retrieving the system log 57 Accessing SNMP alerts or alarms 58...

Страница 7: ...cations other notices 81 Laser Compliance Statement 81 Federal Communications Commission FCC Statement 81 Canadian EMC Statements 81 United States and Canada UL Certification 82 International Safety C...

Страница 8: ...SAN16M R SAN Router Installation And Service Manual vi...

Страница 9: ...es 28 13 Serial port pinout description 29 14 RJ45 pinout description 30 15 SAN Router firmware default values via Element Manager 32 16 SAN Router firmware default values via SANvergence 38 17 SAN Ro...

Страница 10: ...SAN16M R SAN Router Installation And Service Manual viii...

Страница 11: ...IP addresses associated with SAN Router 26 8 Serial port pinout 29 9 RJ45 Pinout 30 10 Firmware Upgrade dialog box 44 11 Activate Boot Location dialog box 45 12 Reset Options dialog box 48 13 Physica...

Страница 12: ...SAN16M R SAN Router Installation And Service Manual x...

Страница 13: ...out the switch include IBM TotalStorage Products in a SAN Environment Planning Manual GC26 7675 McDATA Eclipse 2640 SAN Router Administration and Configuration Manual 620 000203 McDATA SANvergence Man...

Страница 14: ...the service number at http www ibm com planetwide Table 1 IBM products and SAN management documentation E OSi IBM TotalStorage product name and machine type and model McDATA product name Related firmw...

Страница 15: ...001 U S A When you send information to IBM you grant IBM a nonexclusive right to use or distribute the information in any way it believes appropriate without incurring any obligation to you Safety and...

Страница 16: ...ements indicate situations that can be potentially lethal or extremely hazardous to you Safety labels are also attached directly to products to warn of these situations Danger notices A danger notice...

Страница 17: ...t is correctly wired and grounded to prevent an electrical shock D004 A comprehensive danger notice provides instructions on how to avoid shock hazards when servicing equipment Unless instructed other...

Страница 18: ...er cords from the outlet 3 Remove signal cables from connectors 4 Remove all cables from devices To Connect 1 Turn everything OFF unless instructed otherwise 2 Attach all cables to devices 3 Attach si...

Страница 19: ...ling or servicing this device If the symbol is It means A hazardous electrical condition with less severity than electrical danger A generally hazardous condition not represented by other safety symbo...

Страница 20: ...covers must be replaced and doors locked at the conclusion of the service operation C013 CAUTION The system contains circuit cards and or assemblies that contain lead solder To avoid the release of le...

Страница 21: ...adiation Performance Standards 21 CFR Subchapter J and the international laser safety standard IEC 60825 CAUTION This product may contain one or more of the following CD ROM DVD ROM DVD RAM or laser m...

Страница 22: ...grams and services in several countries to assist equipment owners in recycling their IT products Information on IBM product recycling offerings can be found on IBM s Internet site at http www ibm com...

Страница 23: ...ery return program This product may contain sealed lead acid nickel cadmium nickel metal hydride lithium or lithium ion battery Consult your user manual or service manual for specific battery informat...

Страница 24: ...eries Cable warning WARNING Handling the cord on this product or cords associated with accessories sold with this product will expose you to lead a chemical known to the State of California to cause c...

Страница 25: ...nterprise Fabric Connectivity Manager The SAN Router Element Manager is a Web based Java applet which is used to configure monitor and troubleshoot the router SANvergence Manager is a Java based colle...

Страница 26: ...g enables you to build very large stable fabrics where faults in one part of the network do not impact traffic in other parts For disaster recovery the backup site can be quite distant thanks to Fast...

Страница 27: ...5 14 16 SYS 10 100 CONSOLE i2640002 2 1 3 4 6 5 Table 2 SAN Router front view keys Key Definition 1 Management port RS 232 Serial 2 FC ports 1 12 FC 1 or 2 Gbps GE 1 Gbps 3 Intelligent ports 13 16 iSC...

Страница 28: ...N Router Each of these power connections supplies AC power to a different power supply for power redundancy and backup Either power supply can support the SAN Router operation but it is recommended th...

Страница 29: ...e LAN for out of band management using the SAN Router Element Manager or the SANvergence Manager The RJ45 management port can be accessed by any PC on the LAN with a web browser or Telnet based CLI Op...

Страница 30: ...k resources For example you can have one set of zones for daytime data transactions and another set of zones for nighttime backups You can create zones across networks Real time and historical system...

Страница 31: ...specific configuration procedures using the Element Manager Table 4 Element Manager software functions Feature Description SAN Router Configuration SAN Router Inband IP Address Date Time System Prope...

Страница 32: ...ment Manager platform requirement are system requirements for SANvergence Manager and Element Manager SAN Router Operations System Log Upgrade Firmware Reset the System Configuration Backup and Restor...

Страница 33: ...or better 300 MHz or above with mouse Operating system Windows Server 2003a Enterprise Edition Windows 2000 with SP4 Windows XP with SP2 a DirectX 9 0b or later must be installed on the management wo...

Страница 34: ...ble Ethernet cable 16 SFP optics for multi mode Fibre connectivity Loopback connector used for testing ports Software and documentation CD If an item is missing or damaged contact your supplier and th...

Страница 35: ...to the same potential Take the following precautions Use an electrostatic discharge ESD wrist strap connected to the chassis or the same earth ground as the cabinet Connect the chassis to the earth gr...

Страница 36: ...SAN16M R SAN Router Installation And Service Manual 12...

Страница 37: ...he SAN Router 13 IP address management 26 SFP connectors and cables 26 Cable specifications 27 Cable guidelines 28 Management port pinouts 29 Installing an SFP device 31 SAN Router firmware default va...

Страница 38: ...by technical support for problem determination IP addresses for iSCSI iFCP SAN Router ports valid addresses from LAN MAN WAN network SAN Router management ports valid addresses from out of band manag...

Страница 39: ...version and platform of management station details Windows Solaris etc Examples TrueCopy SAN copy Mirrorview SRDF PowerPath etc Cabling and transceiver information Cable vendor cable type Multimode s...

Страница 40: ...e SAN Router To install the SAN Router on a horizontal surface or other standalone environment 1 Remove the SAN Router from the protective bag 2 Place the SAN Router in a well ventilated area to ensur...

Страница 41: ...source Either power supply can maintain power for the SAN Router however we recommend connecting both power supplies each to a separate power source for redundancy protection To power up the SAN Rout...

Страница 42: ...7 6 8 13 15 14 16 SYS 10 100 CONSOLE i2640002 2 1 3 4 6 5 Table 7 SAN Router front panel locations Location Description 1 Management port RS 232 Serial 2 FC ports 1 12 FC 1 or 2 Gbps GE 1 Gbps 3 Inte...

Страница 43: ...the only IP address that must be changed using CLI to provide access for out of band management All other default setting can be changed using the Element Manager For a complete list of default values...

Страница 44: ...port To connect the terminal 1 Use a null modem cable to connect a VT100 terminal or any standard PC running terminal emulation software to the RS 232 serial port on the SAN Router See Figure 4 Manage...

Страница 45: ...the SAN Router for Element Manager access Set the IP address for the network management port using CLI The SAN Router has a 10 100 Management Port IP address You need to configure the SAN Router inban...

Страница 46: ...ol SNMP Telnet and web based management traffic to be separated from storage traffic through use of a separate LAN The IP address of the management port must be in a different subnet than the SAN Rout...

Страница 47: ...t Manager 1 Connect the standard RJ45 Cat 5 Ethernet cable from the LAN to the 10 100 management port RJ45 See Figure 4 on page 21 Wait for the SAN Router to come up watch for the link LED to light NO...

Страница 48: ...tion was purchased Connect the iFCP port to MAN WAN network next hop IP router or SAN Router Connect the iSCSI port to the iSCSI initiator or dedicated iSCSI LAN network NOTE Ensure that you have the...

Страница 49: ...notification The call home notification feature enables the EFCM application installed on a server to automatically dial in to a support center to report system problems and events from the SAN Router...

Страница 50: ...be installed or removed while the SAN Router is powered on and in operation SFPs support both Gigabit Ethernet GE and Fibre Channel FC transceivers The SAN Router is shipped with 16 SFP transceivers f...

Страница 51: ...able requirements The following table Table 11 Fibre Channel cables lists cable requirements Cable specifications Both copper and fiber optic cable can be used on the SAN Router Table 12 lists compati...

Страница 52: ...ult in serious degradation in performance or complete loss of connectivity Do not lay copper cables near transformers or alongside power cables for any distance Doing so could introduce noise into the...

Страница 53: ...r has two management port connectors an RS 232 serial connector and an RJ45 connector Serial port pinout Figure 8 Serial port pinout and Table 13 Serial port pinout description describe the serial por...

Страница 54: ...45 and 10 100 Ethernet pinouts for the SAN Router Figure 9 RJ45 Pinout 7 RTS Connected to Pin 8 8 CTS Connected to Pin 7 9 NC Table 13 Serial port pinout description Pin number Signal Comment 2 1 3 4...

Страница 55: ...shipped with protective rubber plugs installed If you do not plan to immediately connect fiber cable to the SFP after installation leave the protective plugs installed To connect an SFP device follow...

Страница 56: ...n mFCP ports Disabled Configuration System Operations Switch IP address 0 0 0 0 Configuration System Inband Address Switch Subnet mask 0 0 0 0 Configuration System Inband Address Default Gateway addre...

Страница 57: ...Multi function Ports General Multi function port type Fibre Channel Configuration Port FC Ethernet Port Speed Auto Configuration Port FC Ethernet Port State Enabled Configuration Port FC Ethernet Port...

Страница 58: ...onfiguration Port FC Ethernet Port Speed 1 Gigabit Configuration Port FC Ethernet Port State Enabled Configuration Port FC Ethernet Autonegotiations Enabled Configuration Port FC Ethernet iSCSI iFCP p...

Страница 59: ...Advanced MTU Size Auto Configuration Port FC Ethernet Advanced iSCSI parameters Selective ACKnowledgement Disabled Configuration Port FC Ethernet Advanced Large PDU Enabled Configuration Port FC Ether...

Страница 60: ...ghput Disabled Configuration Port FC Ethernet Advanced Selective ACKnowledgement Disabled Configuration Port FC Ethernet Advanced Compression Level None Configuration Port FC Ethernet Advanced Compres...

Страница 61: ...etries 1 Configuration iSCSI RADIUS Server Configuration iFCP Local mSAN ID 0 Configuration iFCP Setup Default Remote Timeout in secs 10 Configuration iFCP Setup Remote Connections None Configuration...

Страница 62: ...od Manual Configuration iFCP Port Redundancy Table 15 SAN Router firmware default values via Element Manager Continued Element Manager parameters Default setting Element Manager menu hierarchy Table 1...

Страница 63: ...ices for Fabric 1 Fabric ID 1 mSAN Configuration Actions Fabric Configuration Selective Import General Enable LUN Mapping Disabled mSAN Configuration Actions EnableLUN Mapping New Zone Zone ID Next av...

Страница 64: ...ion Preferences View mSAN Configuration Window Display Options Port WWN Option Preferences View Zoning Starting Zone ID Value 1 Option Preferences Zoning Ending Zone ID Value 512 Option Preferences Zo...

Страница 65: ...or restoring a previous firmware version for the SAN Router NOTE You may also need to upgrade the bootrom file if you have another version installed Refer to Upgrading bootrom E OSi on page 46 to dete...

Страница 66: ...tion location 2 image can contain a previous version such as E OSi 4 6 4 7 5 0 but should be upgraded from E OSi 5 0 from primary partition location 1 To achieve this download E OSi 5 0 to primary par...

Страница 67: ...ersion You can also download the boot ROM You can use the CLI or Element Manager to download and install a new version of firmware for the SAN Router To download firmware using the CLI refer to the E...

Страница 68: ...ed 2 Enter or edit the TFTP server IP address where the firmware image is stored 3 Enter or edit the fully qualified path and file name on the TFTP server for the new firmware The path is relative to...

Страница 69: ...the SAN Router it may take two or three minutes for the SAN Router s embedded web server to become ready Restore prior firmware version To restore the prior firmware version in the event you experien...

Страница 70: ...ebsite support section at http www NishanSystems com for the latest release notes and support information Or contact your IBM representative for assistance 1 To determine if the bootrom installed on y...

Страница 71: ...of E OSi firmware installed on the system To reset the SAN Router select Reset System from the File menu When the Reset Options dialog box displays select the first option to Reset System Resetting th...

Страница 72: ...mware default values on page 32 for a list of these default settings Make sure that no conflicts will occur by resetting to these defaults Troubleshooting overview If you are experiencing problems wit...

Страница 73: ...E Troubleshooting the SAN Router requires that you have access to the CLI and Element Manager to locate errors and resolve the errors Figure 13 Physical connections and ports 9 12 11 10 1 3 2 4 5 7 6...

Страница 74: ...and backup Either power supply can support the SAN Router operation but it is recommended that both be connected each to a different power source to maintain redundancy NOTE If a power supply is not...

Страница 75: ...r 1 Gbps SFP connection Each intelligent port can be configured for either Internet Small Computer Systems Interface iSCSI or Internet Fibre Channel Protocol iFCP Management ports There are two manage...

Страница 76: ...wed through the Element Manager or SANvergence Manager Refer to Accessing SNMP alerts or alarms for information on determining problems Error None There is no LED for errors Errors are available from...

Страница 77: ...rs can also be viewed through the Element Manager or SANvergence Manager Refer to Accessing SNMP alerts or alarms for information on determining problems Table 20 LEDs on the SAN Router Continued LED...

Страница 78: ...re critical Try to move the firmware to the same directory on the servers where the TFTP server is located and use the name of the file with the new path in the dialog box The path that you enter in E...

Страница 79: ...hannel devices such as host bus adapters and storage targets This will negotiate either arbitrated loop or point to point connections with the connected devices F_Port A port to which non loop N_Ports...

Страница 80: ...gement is only supported on a Gigabit Ethernet port set to Gigabit Ethernet port not Gigabit Ethernet trunk port or COS ports Ethernet frames are being dropped A GE switch with mFCP links between the...

Страница 81: ...le to bring up a console connected to the serial port Make sure the null modem cable on the management workstation is plugged in securely to the proper serial port Check that the settings for the VT10...

Страница 82: ...directory 4 Click the Retrieve button 5 Click OK to empty the System Log Accessing SNMP alerts or alarms The SAN Router sends SNMP traps alerts or alarms to designated IP addresses workstations where...

Страница 83: ...vVoltageUpperThreshTrap The upper voltage threshold is exceeded This message indicates that there may be a problem with the power supplies or the router envVoltageLowerThreshTrap The power voltage is...

Страница 84: ...correctly If the LED does not turn solid then review the Administration and Configuration Manual for additional troubleshooting procedures NOTE The loopback connector works only with Ethernet ports no...

Страница 85: ...used to view the status of ports as well as hardware status of the SAN Router In addition you can view the message log for errors Review the Administration and Configuration Manual for more informati...

Страница 86: ...onents 3 Gently wipe the end face 1 and other surfaces of the connector with an alcohol pad as shown in 2 of Figure 17 Ensure the pad makes full contact with the surface to be cleaned Wait approximate...

Страница 87: ...nt Directive 2002 95 EC takes effect July 1 2006 restricting the use of certain hazardous substances in electrical and electronic equipment RoHS Equipment placed on the market before that date is exem...

Страница 88: ...able 25 FRU List front accessible lists the FRU part numbers descriptions and quantities Table 25 FRU List front accessible Rear accessible FRUs Table 26 FRU List rear accessible lists the FRU part nu...

Страница 89: ...e includes reference numbers to Figure 18 part numbers descriptions and quantities Figure 18 Miscellaneous parts 1 2 3 i12M1082 Table 27 Miscellaneous Parts List Key Part number Description 1 Referenc...

Страница 90: ...and receptacles Figure 19 illustrates optional power cords and receptacles The associated parts list is on page 67 The table includes reference numbers to Figure 19 feature numbers and descriptions Fi...

Страница 91: ...cord AC Italy Chile Libya and Ethiopia CEI 23 16 VII straight 250 volts 10 amps 2 8 meters Receptacle CEI 23 16 VII 6 Reference Only Power cord AC Israel SI 32 right angle 250 volts 15 amps 2 8 meters...

Страница 92: ...EMA L6 15P straight twist lock 250 volts 10 amps 2 8 meters Receptacle NEMA L6 15R 14 Reference Only Power cord AC North America NEMA L6 15P straight twist lock 250 volts 10 amps 2 8 meters Receptacle...

Страница 93: ...tial referencing procedure and continue to the next step of that procedure 3 After completing a replacement procedure clear any error messages reporting the failure and any message reporting the recov...

Страница 94: ...he defective transceiver will be blocked Ensure the customer s system administrator sets the attached device offline 2 If the router is installed as part of a stand alone configuration go to step 3 If...

Страница 95: ...r from its packaging 2 Insert the transceiver into the port receptacle then engage the locking mechanism by rotating the wire locking bale up or down 90 degrees 3 Perform an external loopback test on...

Страница 96: ...s installed as part of a stand alone configuration skip this step If the router is rack mounted and installed in a cabinet open the cabinet front door 2 Review in either Element Manager or SANvergence...

Страница 97: ...n damaged during shipping If any pins are damaged obtain a new power supply 3 Position the power supply in the rear of the router While supporting the power supply with one hand insert it into the rou...

Страница 98: ...SAN16M R SAN Router Installation And Service Manual 74...

Страница 99: ...10 100 RJ 45 Management port RS 232 Serial Size and weight Height 42 2 mm 1 66 in or 1 rack unit Width 429 3mm 16 90 in Depth 645 8 25 425 in Weight 11 4 kg 25 lbs Power requirements U S Japan Nomina...

Страница 100: ...ble transceiver modules applies to the SAN Router except where specified 1G FC multi mode LC connectors Agilent Technologies HFBR 5701L 1G Fibre Channel 100 M5 SN 1 100 M6 SN 1 Multi Mode LC Connector...

Страница 101: ...et 1000Base SX Multi Mode LC Connector Transceivers PicoLight PL XPL 00 S23 71 Gigabit Ethernet 1000Base SX Multi Mode LC Connector Transceivers Stratos Lightwave SPLC 20 4 1 SL Gigabit Ethernet 1000B...

Страница 102: ...P cables Cable Spec Medium Connector Style FC GE 100 SM LL L 10 Km fiber LC connector SFP with LC connector FC 1000Base LX 10 Km fiber LC connector SFP with LC connector GE 100 M5 SN I 550 m fiber LC...

Страница 103: ...scribed in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to IBM Director of Licensing IBM Corporation North Cas...

Страница 104: ...nited States other countries or both IBM TotalStorage ESA 370 ESA 390 ESCON eServer FICON Multiple Virtual System MVS OS 390 Parallel Enterprise Server POWER3 II SA OS 390 System 390 z OS zSeries 800...

Страница 105: ...r prescribed maintenance conditions Federal Communications Commission FCC Statement The product generates uses and can radiate radio frequency energy and if not installed and used in accordance with i...

Страница 106: ...teral agreement among participating countries and certification organizations that accepts test reports certifying the safety of electrical and electronic products European Union Conformity Declaratio...

Страница 107: ...tection requirements of EU directive 73 23 EEC Low Voltage Directive in accordance with the laws of the member countries relating to electrical safety The product conforms with all protection requirem...

Страница 108: ...ority ACA and the Radio Spectrum Management Group RSM of New Zealand People s Republic of China CCC Mark The China Compulsory Certification mark CCC mark on the product indicates compliance with Peopl...

Страница 109: ...uct is a Class B product and in a domestic environment may cause radio interference in which case the user is required to take corrective actions Korean MIC Mark The Korean Ministry of Information and...

Страница 110: ...ation technology equipment as authorized and accredited by the State Committee for Standardization Metrology and Certification South African SABS Certification The South African Bureau of Standards SA...

Страница 111: ...ware download 43 firmware download to 48 FRU removal power supply 72 tools required 72 FRU replacement power supply 73 SFP transceiver 71 tools required 72 I illustrated parts breakdown front accessib...

Страница 112: ...al time Sys Logs 6 Resetting 47 Specifications 75 Zoning 6 SFP transceiver replacement 71 Shipping package contents 10 Specifications 75 Surface mount procedure 16 System Resetting 47 System log 57 T...

Страница 113: ...ts and prices please contact your IBM branch office your IBM business partner or your authorized remarketer When you send comments to IBM you grant IBM a nonexclusive right to use or distribute your c...

Страница 114: ...pment Department GZW 9000 South Rita Road Tucson Arizona U S A 85744 0002 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _...

Страница 115: ......

Страница 116: ...Printed in USA GC26 7744 02...

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