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Remote support

Remote support is available with supported devices as part of your warranty or contractual support
agreement. It provides intelligent event diagnosis, and automatic, secure submission of hardware event
notifications to Hewlett Packard Enterprise, which will initiate a fast and accurate resolution based on your
product’s service level. Hewlett Packard Enterprise strongly recommends that you register your device for
remote support.

For more information and device support details, go to the

Insight Remote Support website

Remote support

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Содержание ProLiant ML350

Страница 1: ...on and maintenance procedures diagnostic tools specifications and requirements for hardware components and software this guide is for an experienced service technician Hewlett Packard Enterprise assum...

Страница 2: ...ble for technical or editorial errors or omissions contained herein Confidential computer software Valid license from Hewlett Packard Enterprise required for possession use or copying Consistent with...

Страница 3: ...server from the rack 30 Remove the server from the rack 31 Remove the air baffle 32 Remove the fan cage 33 Remove a fan 33 Access panel 34 Drive blank 35 Removing a SAS SATA drive 36 Removing and repl...

Страница 4: ...r panel components 80 Rear panel LEDs 81 Using the Systems Insight Display 82 Systems Insight Display LEDs 83 Systems Insight Display LED combinations 84 System board components 86 NMI functionality 8...

Страница 5: ...118 Server specifications 118 Power supply specifications 119 Support and other resources 120 Accessing Hewlett Packard Enterprise Support 120 Information to collect 120 Accessing updates 120 Websites...

Страница 6: ...rprise within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defec...

Страница 7: ...ackard Enterprise sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente CSR Customer Self Repair Se in fase di diagnostica Hewlett Packard Enterprise o un centro...

Страница 8: ...n muss das Teil von einem Hewlett Packard Enterprise Servicepartner ersetzt werden Im illustrierten Teilekatalog sind diese Teile mit No bzw Nein gekennzeichnet CSR Teile werden abh ngig von der Verf...

Страница 9: ...onentes CSR Hewlett Packard Enterprise especificar si los componentes defectuosos deber n devolverse a Hewlett Packard Enterprise En aquellos casos en los que sea necesario devolver alg n componente a...

Страница 10: ...n geretourneerde onderdeel en kiest Hewlett Packard Enterprise zelf welke koerier transportonderneming hiervoor wordt gebruikt Neem contact op met een Service Partner voor meer informatie over het Cus...

Страница 11: ...rrespondente no material de transporte fornecido Caso n o o fa a a Hewlett Packard Enterprise poder cobrar a reposi o Para as pe as de reparo feito pelo cliente a Hewlett Packard Enterprise paga todas...

Страница 12: ...12 Customer self repair...

Страница 13: ...Customer self repair 13...

Страница 14: ...14 Customer self repair...

Страница 15: ...Customer self repair 15...

Страница 16: ...datory1 4 Tower bezel with key 786177 001 Mandatory1 5 Rails a Right rail 786182 001 Mandatory1 b Left rail 786183 001 Mandatory1 Not shown 1Mandatory Parts for which customer self repair is mandatory...

Страница 17: ...ett Packard Enterprise richiede l intervento di un tecnico autorizzato per la sostituzione della parte Queste parti sono contrassegnate con No nel catalogo parti illustrato 1Zwingend Teile f r die das...

Страница 18: ...essas pe as ser o cobradas as despesas de transporte e m o de obra do servi o 2Opcional Pe as cujo reparo feito pelo cliente opcional Essas pe as tamb m s o projetadas para o reparo feito pelo client...

Страница 19: ...nal2 10 Systems Insight Display 780970 001 Optional2 11 96 W Smart Storage Battery with 145 mm cable 871264 001 Mandatory1 12 System board assembly includes alcohol pad and thermal compound a System b...

Страница 20: ...al2 i 2 3 GHz Intel Xeon E5 2698v3 processor 781000 001 Optional2 j 2 4 GHz Intel Xeon E5 2650v3 processor 780986 001 Optional2 k 2 4 GHz Intel Xeon E5 2670v3 processor 780984 001 Optional2 l 2 6 GHz...

Страница 21: ...01 Optional2 o 2 40 GHz Intel Xeon E5 2680 v4 14C 120 W 835606 001 Optional2 p 2 60 GHz Intel Xeon E5 2623 v4 4C 85 W 835610 001 Optional2 q 2 60 GHz Intel Xeon E5 2690 v4 14c 135 W 835607 001 Optiona...

Страница 22: ...t 780991 001 Optional2 a 4 SFF mini SAS cable b 8 SFF 12G mini SAS cable c 4 LFF 12G mini SAS cable d 4 LFF 6G mini SAS cable 23 Storage power cable kit 780993 001 Optional2 a LFF backplane power cabl...

Страница 23: ...ce de garantie d sign pour votre produit 3Non Certaines pi ces Hewlett Packard Enterprise ne sont pas con ues pour tre remplac es par le client Afin de se conformer aux exigences de la garantie la gar...

Страница 24: ...ie de klant zelf moet vervangen Als u Hewlett Packard Enterprise vraagt deze onderdelen te vervangen worden er reis en arbeidskosten voor deze service in rekening gebracht 2Optioneel Onderdelen die de...

Страница 25: ...Illustrated parts catalog 25...

Страница 26: ...tic sensitive component or assembly Symbols on equipment The following symbols might be found on the equipment to indicate the presence of potentially hazardous conditions This symbol indicates the pr...

Страница 27: ...d person may be required to help align the server if the server is installed higher than chest level Use caution when installing the server in or removing the server from the rack it is unstable when...

Страница 28: ...the rack before extending a component outside the rack Extend only one component at a time A rack may become unstable if more than one component is extended WARNING When installing a server in a telco...

Страница 29: ...r bezel The tower configuration server has a removable bezel that must be unlocked and opened before accessing the drives The bezel must be kept closed during normal server operations Procedure 1 Usin...

Страница 30: ...properly exiting applications and the OS If an application stops responding you can use this method to force a shutdown Use a virtual power button selection through iLO This method initiates a contro...

Страница 31: ...installations A third person may be required to help align the server if the server is installed higher than chest level Use caution when installing the server in or removing the server from the rack...

Страница 32: ...ponents minimize the amount of time the access panel is open To remove the component 1 Do one of the following For tower models open and remove the tower bezel For rack models if installed remove the...

Страница 33: ...Do one of the following For tower models open and remove the tower bezel For rack models if installed remove the security bezel 2 Power down the server 3 Remove all power a Disconnect each power cord...

Страница 34: ...r down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following For tower models place the server on a fl...

Страница 35: ...ove the security bezel 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following For tower mo...

Страница 36: ...nent Procedure 1 Back up all server data 2 Do one of the following For tower models open and remove the tower bezel For rack models if installed remove the security bezel 3 Determine the status of the...

Страница 37: ...t surfaces allow the drives power input modules and the internal system components to cool before touching them CAUTION To prevent damage to electrical components take the appropriate anti static prec...

Страница 38: ...removal procedure Front I O assembly To remove the component 1 Do one of the following For tower models open and remove the tower bezel For rack models if installed remove the security bezel 2 Power d...

Страница 39: ...the front I O cable from the system board For more information see System board components 9 Release the front I O cables from the cable clips 10 Remove any installed device or cable from the USB port...

Страница 40: ...in relief straps WARNING To reduce the risk of personal injury from hot surfaces allow the power supply or power supply blank to cool before touching it 3 Remove all power a Disconnect each power cord...

Страница 41: ...on a flat level surface with the access panel facing up For rack models extend the server from the rack 5 Remove the access panel 6 Remove the air baffle 7 Remove the fan cage 8 Disconnect all cables...

Страница 42: ...tion only for rack configurations CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or crimped To remove the component 1 Remove the security be...

Страница 43: ...mponent 1 Do one of the following For tower models open and remove the tower bezel For rack models if installed remove the security bezel 2 Power down the server 3 Remove all power a Disconnect each p...

Страница 44: ...ower bezel For rack models if installed remove the security bezel 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the se...

Страница 45: ...Remove the thermal interface protective cover from the heatsink 3 Install the heatsink a Position the heatsink on the processor backplate b Tighten one pair of diagonally opposite screws halfway and...

Страница 46: ...rity bezel Processor WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent possible server...

Страница 47: ...evel surface with the access panel facing up For rack models extend the server from the rack 5 Remove the access panel 6 Remove the air baffle 7 Remove the heatsink a Loosen one pair of diagonally opp...

Страница 48: ...tall the processor Verify that the processor is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor THE PINS ON THE...

Страница 49: ...lace and then close each processor locking lever Press only in the area indicated on the processor retaining bracket 4 Use the alcohol swab to remove all the existing thermal grease from the heatsink...

Страница 50: ...ing LRDIMMs and RDIMMs Attempting to mix any combination of these DIMMs can cause the server to halt during BIOS initialization To identify the DIMM s installed in the server see DIMM slots 1 Do one o...

Страница 51: ...from the server 4 Do one of the following For tower models place the server on a flat level surface with the access panel facing up For rack models extend the server from the rack 5 Remove the access...

Страница 52: ...To avoid damage to the system board do not touch the processor or the processor socket contacts CAUTION Do not press down on the processor Pressing down on the processor might damage the processor soc...

Страница 53: ...Do not tilt or slide the processor when lowering the processor into the socket CAUTION Removal of the processor or heatsink renders the thermal layer between the processor and heatsink useless Clean...

Страница 54: ...ocessor locking levers in the order indicated and then open the processor retaining bracket 3 Remove the clear processor socket cover Retain the processor socket cover for future use 54 Removal and re...

Страница 55: ...and the system board Press only in the area indicated on the processor retaining bracket CAUTION Close and hold down the processor cover socket while closing the processor locking levers The levers s...

Страница 56: ...sink and the top of the processor with the alcohol swab Allow the alcohol to evaporate before continuing 9 Apply all the grease to the top of the processor in the following pattern to ensure even dist...

Страница 57: ...18 Power up the server 19 Do one of the following For tower models install the tower bezel For rack models install the security bezel After you replace the system board you must re enter the server s...

Страница 58: ...tery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove t...

Страница 59: ...m board battery resets the system ROM to its default configuration After replacing the battery use BIOS Platform Configuration RBSU in the UEFI System Utilities to reconfigure the system To install th...

Страница 60: ...ver into the rack 5 Connect each power cord to the server 6 Connect each power cord to the power source 7 Power up the server 8 Do one of the following For tower models install the tower bezel For rac...

Страница 61: ...ve the air baffle 7 Remove the fan cage 8 Open the slot retainer cover 9 Remove the failed SAS Expander card 10 Disconnect all cables from the failed SAS Expander card 11 Connect the new SAS Expander...

Страница 62: ...controller port 1 to SAS Expander card ports 1 and 2 If two SAS Expander cards are installed connect the 1000 mm Smart Array to Expander Mini SAS Y cable 778559 001 from the Smart Array controller po...

Страница 63: ...iguration SFF configuration Port 3 Port 4 Box 1 Box 4 Port 5 Port 6 Box 2 Box 5 Port 7 Port 8 Box 3 Box 6 Two SAS Expanders SAS Expander connector First SAS Expander Second SAS Expander Port 3 Port 4...

Страница 64: ...SFF configuration Two SAS Expanders 64 Removal and replacement procedures...

Страница 65: ...stall the tower bezel For rack models install the security bezel 8 LFF drive backplane To remove the component Procedure 1 Back up all server data 2 Do one of the following For tower models open and r...

Страница 66: ...emove the tower bezel For rack models if installed remove the security bezel 2 Power down the server 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord...

Страница 67: ...e cage 10 Remove all hot plug SAS or SATA drives connected to the failed backplane 11 Loosen the two screws from the drive backplane and remove the drive backplane from the drive cage Removal and repl...

Страница 68: ...ity rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data...

Страница 69: ...intenance on ProLiant servers and server blades To view the guide select a language English French Spanish German Japanese Simplified Chinese The HPE ProLiant Gen9 Troubleshooting Guide Volume II Erro...

Страница 70: ...n be downloaded from the Hewlett Packard Enterprise website The Active Health System log can be downloaded manually from iLO 4 or Intelligent Provisioning and sent to Hewlett Packard Enterprise For mo...

Страница 71: ...e screen For on screen help press the F1 key Using UEFI System Utilities To use the System Utilities use the following keys Action Key Access System Utilities F9 during server POST Navigate menus Up a...

Страница 72: ...ine versions The tool provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations troubleshoot problems and perform repair validation The Insight...

Страница 73: ...3 0 ports can be used with all devices in Legacy BIOS Boot Mode but are not available at USB 3 0 speeds in the preboot environment Standard USB support USB support from within the operating system is...

Страница 74: ...ge functionality on the Diagnostics tab For supported controllers provides access to additional features For more information about HPE SSA see the Hewlett Packard Enterprise website Automatic Server...

Страница 75: ...ve cage bays 4 Optical drive bay 5 Media drive cage bays 6 USB 2 0 connectors 2 The serial label pull tab is double sided One side shows the server serial number and the other side shows the default i...

Страница 76: ...ys 6 Systems Insight Display bay 7 USB 2 0 connectors 2 The serial label pull tab is double sided One side shows the server serial number and the other side shows the default iLO account information T...

Страница 77: ...ttached to the chassis LFF model rack orientation Item Description 1 Media drive cage bay 2 Drive cage bay 3 Serial label pull tab 4 LFF SAS SATA drives 5 Optical drive bay 6 USB 2 0 connectors 2 7 Sy...

Страница 78: ...initiated 8 flashes per second iLO manual reboot sequence in progress Off Deactivated 2 Health LED Solid green Normal Flashing green 1 flash per second iLO is rebooting Flashing amber System degraded...

Страница 79: ...display the HPE ProLiant Pre boot Health Summary when the server will not power on For more information see the latest HPE iLO User Guide on the Hewlett Packard Enterprise website Front panel LEDs po...

Страница 80: ...nnector 2 7 Kensington lock slot 8 NIC connector 4 9 Serial connector 10 Slot 5 PCIe2 x8 4 1 processor 2 11 Slot 6 PCIe3 x16 16 8 4 1 processor 2 12 Slot 7 PCIe3 x8 4 1 processor 2 13 Slot 8 PCIe3 x16...

Страница 81: ...Flashing green Network active Off No network activity 2 NIC link LED Green Network link Off No network link 3 Power supply LED Solid green Normal Off One or more of the following conditions exists Pow...

Страница 82: ...second iLO manual reboot sequence initiated 8 flashes per second iLO manual reboot sequence in progress Off Deactivated Using the Systems Insight Display The HPE Systems Insight Display SID is only av...

Страница 83: ...stems Insight Display LEDs see Systems Insight Display LEDs Systems Insight Display LEDs The HPE SID LEDs represent the system board layout To view the LEDs see Using the Systems Insight Display Syste...

Страница 84: ...Combinations of illuminated SID LEDs the system power LED and the health LED indicate system status Systems Insight Display LED and color Health LED System power LED Status Processor amber Red Amber...

Страница 85: ...wer supply amber Amber Green Redundant power supply is installed and only one power supply is functional AC power cord is not plugged into redundant power supply Redundant power supply fault Power sup...

Страница 86: ...2 5 Slot5 PCIe2 x8 4 1 for processor 2 6 DIMM slots for processor 1 7 Processor 1 8 Slot4 PCIe3 x8 4 1 for processor 1 9 Slot3 PCIe3 x16 16 8 4 1 for processor 1 10 Slot2 PCIe3 x8 4 1 for processor 1...

Страница 87: ...e resetting a system which is not responding Crash dump log analysis is an essential part of diagnosing reliability problems such as failures of operating systems device drivers and applications Many...

Страница 88: ...ance switch Position Default Function S1 Off Off iLO security is enabled On iLO security is disabled S2 Off Off System configuration can be changed On System configuration is locked S3 Off Reserved S4...

Страница 89: ...nt ROM set S1 S5 and S6 to On When the system maintenance S6 switch is set to the On position the system will erase all system configuration settings from both CMOS and NVRAM on the next reboot Cleari...

Страница 90: ...backplane power cable connector 5 2x4 System board power cable connector 6 2x12 System board power cable connector 7 2x20 System board signal cable connector 8 GPU Power cable connector optional 9 GP...

Страница 91: ...Rack orientation 24 LFF drives Tower orientation Component identification 91...

Страница 92: ...Rack orientation SAS Expander One SAS expander configuration with SFF drives Tower orientation 92 Component identification...

Страница 93: ...Rack orientation One SAS expander configuration with LFF drives Tower orientation Component identification 93...

Страница 94: ...Rack orientation Two SAS expanders configuration with SFF drives Tower orientation 94 Component identification...

Страница 95: ...Rack orientation Media bay SFF Media bay and 32 SFF drives LFF Media bay and 16 LFF drives Component identification 95...

Страница 96: ...NVMe SSD Express bay NVMe SSD Express bay installed in box 1 and 8 SFF drives NVMe SSD Express bay installed in box 4 and 8 SFFdrives NVMe SSD Express bay and 40 SFF drives 96 Component identification...

Страница 97: ...ctivity 3 Do not remove Solid white Do not remove the drive Removing the drive causes one or more of the logical drives to fail Off Removing the drive does not cause a logical drive to fail 4 Drive st...

Страница 98: ...rd Mini SAS connectors operate in AHCI or Legacy mode Under this condition The drives cannot be a part of a hardware RAID or a logical drive The Locate Drive status and Do not remove LEDs of the affec...

Страница 99: ...ll be visible lighting each LED in the carrier in sequence from left to right The sequence will cycle until the drive is recognized by the system When the SSD is recognized by the system the Do Not Re...

Страница 100: ...l processor redundant configuration all fans are required for redundancy A fan failure causes a loss of redundancy A second fan failure causes an orderly shutdown of the server The server supports var...

Страница 101: ...CAUTION A thermal event can damage server components when the Thermal Shutdown feature is disabled in RBSU Component identification 101...

Страница 102: ...mance For information on cabling peripheral components refer to the white paper on high density deployment at the Hewlett Packard Enterprise website CAUTION When routing cables always be sure that the...

Страница 103: ...Optical device cabling LFF configuration Item Description 1 ODD signal cable to SATA port 5 2 Power supply backplane cable 3 ODD power cable SFF configuration Optical device cabling 103...

Страница 104: ...SATA port 5 2 Power supply backplane cable 3 ODD power cable Front I O module cabling Item Description 1 Ambient sensor cable 2 Front I O LEDs and button cable Systems Insight Display cabling SFF conf...

Страница 105: ...ler is installed Depending on the controller option installed the actual storage controller connectors might look different from what is shown in this section There are two FBWC module backup power ca...

Страница 106: ...Storage controller installed in slot 6 to 9 106 Cabling...

Страница 107: ...HPE Smart Storage Battery cabling Power supply backplane cabling GPU power cabling x4 Power supply backplane cabling HPE Smart Storage Battery cabling 107...

Страница 108: ...e cage backplane power cables 3 System board cables 4 Power cables for GPU installed in slot 6 or 8 x2 power supply backplane cabling Item Description 1 Power cables installed for GPU in slot 1 or 3 2...

Страница 109: ...ckplane to 3 LFF drive backplanes supports up to 24 LFF drives SFF model x2 power supply backplane to 3 SFF drive cages supports up to 24 SFF drives x4 power supply backplane to 3 SFF drive cages supp...

Страница 110: ...cages supports up to 48 SFF drives Item Description 1 Power cable for SFF drive backplane in box 4 5 6 and ODD or media device 2 Power cable for drive backplane in box 1 2 3 Embedded SATA cabling LFF...

Страница 111: ...SFF configuration HPE Flexible Smart Array Controller Mini SAS cabling SFF configuration HPE Flexible Smart Array Controller Mini SAS cabling 111...

Страница 112: ...oute the two ends of the Mini SAS Y cable through the cable management clips and then connect them to the drive backplane Cable routing if the Smart Array controller is installed in PCIe slot 1 to 4 S...

Страница 113: ...LFF configuration Cable routing if the Smart Array controller is installed in PCIe slot 6 to 9 SFF configuration Cabling 113...

Страница 114: ...LFF configuration SAS Expander cabling One SAS Expander LFF configuration 114 SAS Expander cabling...

Страница 115: ...SFF configuration Two SAS Expanders Cabling 115...

Страница 116: ...Express bay cabling Express bay bridge card installed in PCIe slot 3 Express bay bridge card installed in PCIe slot 6 or 8 and second processor installed 116 Express bay cabling...

Страница 117: ...M 2 SSD cabling Item Description 1 SATA cable of first M 2 SSD module 2 SATA cable of second M 2 SSD module M 2 SSD cabling 117...

Страница 118: ...mit and rate of change might be limited by the type and number of options installed For certain approved hardware configurations the supported system inlet temperature range is extended 5 C to 10 C 41...

Страница 119: ...ply specifications Depending on installed options the server is configured with one of the following power supplies HPE 500W Flex Slot Platinum Hot Plug Power Supply HPE 800W Flex Slot Platinum Hot Pl...

Страница 120: ...oad product updates go to either of the following Hewlett Packard Enterprise Support Center Get connected with updates page Software Depot website To view and update your entitlements and to link your...

Страница 121: ...ic secure submission of hardware event notifications to Hewlett Packard Enterprise which will initiate a fast and accurate resolution based on your product s service level Hewlett Packard Enterprise s...

Страница 122: ...errors suggestions or comments to Documentation Feedback When submitting your feedback include the document title part number edition and publication date located on the front cover of the document Fo...

Страница 123: ...g LFF large form factor NMI nonmaskable interrupt NVMe non volatile memory express NVRAM nonvolatile memory PCIe Peripheral Component Interconnect Express POST Power On Self Test RBSU ROM Based Setup...

Страница 124: ...Systems Insight Manager TPM Trusted Platform Module UEFI Unified Extensible Firmware Interface UID unit identification USB universal serial bus 124 Acronyms and abbreviations...

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