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Turning on the system and verifying POST

.............................................................................. 26

Turning the system over for provisioning

................................................................................. 26

Chapter 3: Maintenance

......................................................................................................... 27

Precautions

........................................................................................................................... 27

External Maintenance Field Replaceable Units

........................................................................ 28

Internal Maintenance Field Replaceable Units

......................................................................... 28

Turning off the system

........................................................................................................... 28

Turning on the system

........................................................................................................... 29

Using an ESD wrist strap

....................................................................................................... 29

Maintaining the disk drives

..................................................................................................... 29

Prerequisites

................................................................................................................... 30

Required references

........................................................................................................ 30

Replacing a disk drive

...................................................................................................... 30

Maintaining and cleaning the tape drive

................................................................................... 31

Global asset recovery policy

................................................................................................... 31

Chapter 4: Troubleshooting

................................................................................................... 32

Additional troubleshooting

...................................................................................................... 32

Diagnosing system faults using HP Proliant DL380 G9 Server console

...................................... 32

System messages

................................................................................................................. 34

Recovery procedures

............................................................................................................. 34

Loss of power

................................................................................................................. 34

Contents

July 2016

Avaya CMS HPE DL20 G9 and DL380 G9 HIMT

Comments on this document? [email protected]

Содержание DL20 G9

Страница 1: ...Avaya Call Management System HPE DL20 G9 and DL380 G9 Hardware Installation Maintenance and Troubleshooting Release 18 July 2016...

Страница 2: ...REEMENT WITH AVAYA OR AN AVAYA CHANNEL PARTNER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFI...

Страница 3: ...NED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA L L C SEE HTTP WWW MPEGLA COM Se...

Страница 4: ...a com or such successor site as designated by Avaya Contact Avaya Support See the Avaya Support website https support avaya com for product or Hosted Service notices and articles or to report a proble...

Страница 5: ...ont view of the HP DL380 G9 server 15 Rear view of the HP DL380 G9 server 16 HP Proliant DL380 G9 server specifications 17 Altitude and air pressure requirements 17 Hardware dimensions and clearance r...

Страница 6: ...ESD wrist strap 29 Maintaining the disk drives 29 Prerequisites 30 Required references 30 Replacing a disk drive 30 Maintaining and cleaning the tape drive 31 Global asset recovery policy 31 Chapter 4...

Страница 7: ...issue Added hardware installation maintenance and troubleshooting information for the HPE DL20 G9 server Related resources Documentation Finding documents on the Avaya Support website About this task...

Страница 8: ...eshoot Avaya products About this task Videos are available on the Avaya Support website listed under the video document type and on the Avaya run channel on YouTube Procedure To find videos on the Ava...

Страница 9: ...umentation Information about training and certification programs Links to other pertinent information If you are an authorized Avaya Partner or a current Avaya customer with a support contract you can...

Страница 10: ...appliance offers Only consult Avaya provided downloads information and support All BIOS or firmware updates are provided through Avaya Go to the Avaya Support website at http support avaya com for ad...

Страница 11: ...The list includes batteries printed wiring boards plastic parts product packaging RoHS green requirements and energy efficiency Related links Registration on page 11 Registration Registration is manda...

Страница 12: ...server No Description 1 Access Panel 2 Optical Drive 3 Serial number iLO information pull tab 4 2 USB 2 0 connectors 5 Health LED 6 Front 2 Fan Assembly 7 Power On Standby button and system power LED...

Страница 13: ...DL20 G9 1U rackmount server Processor 3 4GHz Intel Xeon E3 1220 v5 processor 4 core Memory 2 x 8 GB UDIMM type 2R x8 PC4 2133P E 15 Storage HP 500GB 6G SATA 7 2k 2 5in SC MDL HDD HW RAID HP Smart Arra...

Страница 14: ...7 88kg 17 37Ib Temperature and humidity requirements The following table lists the temperature and humidity requirements for the HPE DL20 G9 server Specification Value Temperature range Operating 10...

Страница 15: ...To properly ventilate the system you must provide a minimum clearance of 63 5 cm 25 in in front of the rack 76 2 cm 30 in behind the rack Note You must ensure that no environmental hazards such as exc...

Страница 16: ...UID button 10 USB 3 0 11 Serial label pull tag Rear view of the HP DL380 G9 server No Description 1 PCI Slots Slots 1 3 top to bottom riser shipped standard SAS port 2 PCI Slots Slots 4 6 top to bott...

Страница 17: ...HP DL380 Gen9 8SFF CTO Server Processor Intel Xeon Dual Processor E5 2620 v3 15M Cache 2 40 GHz Memory 64 GB 2133 MHz DDR4 SDRAM Removable media DVD RW drive capable of reading DVD 4 7 GB through 8 5...

Страница 18: ...3 36 lb Temperature and humidity requirements The following table lists the temperature and humidity requirements for the HP Proliant DL380 G9 server Specification Value Temperature range Note All tem...

Страница 19: ...V Plug Type NEMA 15 Circuit Breaker 15 Amp Pole 1 AMP Draw 2 7 100VAC Total Watts 269 W Note These numbers are based on the following typical Avaya configuration qty 2 E5 2620v3 six core processors qt...

Страница 20: ...s User Guide Installing the server into the rack 2 Examine contents of shipping container Avaya provided equipment User Guide Identifying the contents of the server shipping carton Server Rail Kit Pri...

Страница 21: ...to the rack Warning This server is very heavy To reduce the risk of personal injury or damage to the equipment Get help lifting and stabilizing the product during installation or removal especially wh...

Страница 22: ...improperly resulting in the loss of customer data If you do not use a UPS you must use a grounded outlet on a minimum 15 amp circuit Procedure 1 Plug in the IEC end of the power cord to the power out...

Страница 23: ...HP DL380 G9 peripheral connectivity HP DL380 G9 peripheral connectivity July 2016 Avaya CMS HPE DL20 G9 and DL380 G9 HIMT 23 Comments on this document infodev avaya com...

Страница 24: ...ormation about switch connections for CMS see Avaya Call Management System Switch Connections Administration and Troubleshooting Connectivity diagram call out Description A USB keyboard customer provi...

Страница 25: ...o the CMS server Connecting the switch link The CMS server uses TCP IP over a LAN to connect to the Communication Manager switch One CMS server can collect data from eight Communication Manager switch...

Страница 26: ...e 1 Turn on the power to the UPS 2 Turn on the tape drive if installed 3 Turn on the system monitor 4 Press and release the power button The server boots up 5 Verify the results of POST after the syst...

Страница 27: ...ermal shutdown Important For security purposes CMS has a hardware authorization feature During the initial CMS feature authorization process the system preserves information about the configuration an...

Страница 28: ...wappable DL360 380G9 300GB 15K SAS 2 5 HDD Y DL20G9 1TB 7 2K SATA 2 5 HDD N DL20G9 900 WAC PWR SUP Y if redundant DL360 380G9 800 WAC PWR SUP Y if redundant Internal Maintenance Field Replaceable Unit...

Страница 29: ...ut this task Perform the steps in this procedure before you start working on the components inside the server Procedure 1 Ensure that the server is plugged in to the AC power 2 Ensure that the power i...

Страница 30: ...bout this task Use this procedure multiple times for replacing multiple disk drives Before you begin HP Serial Attached SCSI SAS disks are hot swappable Follow the instructions in Avaya Call Managemen...

Страница 31: ...cleaning the tape drive The customer is responsible for providing the tape and cleaning cartridges The customer must follow the maintenance instructions provided by the manufacturer for maintaining t...

Страница 32: ...g component tests Note Before performing any maintenance or tests on the server and its components ensure that you take full backup of your system data Procedure 1 Connect a monitor USB keyboard and m...

Страница 33: ...can run a quick test of the hardware for 10 minutes or an extensive hardware test that might take two or more hours to complete Component Tests to diagnose Processor Memory Hard Drive Keyboard Mouse N...

Страница 34: ...42 kern info pseudo device tod0 Feb 14 08 19 22 tern syslogd going down on signal 15 Feb 16 14 24 08 tern scsi ID 365881 kern info pci 1f 0 pci 1 scsi 1 1 st 5 Feb 16 14 24 08 tern HP DDS 4 DAT Feb 16...

Страница 35: ...e 1 Log in to the system as root 2 Enter usr sbin shutdown h now This shuts down the system 3 Turn off the system monitor 4 Turn off all external devices Recovery procedures July 2016 Avaya CMS HPE DL...

Страница 36: ...Site Knowledge Base 9 installation checklist 20 K KVM 25 P parts list for connectivity diagram 24 physical system protection 19 POST 26 power requirements DL20 G9 15 power specifications 19 precaution...

Страница 37: ...e system 26 turn off the system 28 turn on the system 29 turn over the system 26 V verifying POST 26 videos 8 Index July 2016 Avaya CMS HPE DL20 G9 and DL380 G9 HIMT 37 Comments on this document infod...

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