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TROUBLESHOOTING SCENARIOS AND SOLUTIONS

141

Chapter 5

Solving Network Problems

These guidelines do not discuss the process of debugging the network cabling.

Table 5-13

Solving Network Problems

Problem

Cause

Solution

Wake-on-LAN feature is not
functioning.

Wake-on-LAN is not enabled.

Use the Network control application to enable
Wake-on-LAN.

Network driver does not detect
network controller.

Network controller is disabled.

Run Computer Setup and enable network
controller.

Incorrect network driver.

Check the network controller documentation for
the correct driver or obtain the latest driver from
the manufacturer’s Web site.

Network status link light does not
turn on or it never flashes.

NOTE:

The network status light

should flash when there is
network activity.

No active network is detected.

Check cabling and network equipment for
proper connection.

Network controller is not set up
properly.

Use the Network control application to verify
that the device is working properly.

Network driver is not properly
loaded.

Reinstall network drivers.

System cannot autosense the
network.

Disable auto-sensing capabilities and force the
system into the correct operating mode.

Diagnostics reports a failure.

The cable is not securely
connected.

Ensure that both ends of the data cable are
securely connected.

The cable is attached to the
incorrect connector.

Ensure that the cable is attached to the correct
connector.

There is a problem with the cable
or a device at the other end of the
cable.

Ensure that the cable and device at the other
end are operating correctly.

Network controller interrupt is
shared with an expansion board.

Under the Computer Setup

Advanced menu,

change the resource settings for the board.

The network controller
is defective.

Replace the NIC.

Diagnostics passes, but the
workstation does not
communicate with the network.

Network drivers are not loaded, or
driver parameters do not match
current configuration.

Be sure the network drivers are loaded and
that the driver parameters match the
configuration of the network controller.

Be sure the correct network client and
protocol is installed.

The network controller is not
configured for this workstation.

Select the Network icon in the Control Panel
and configure the network controller.

Содержание Xw4200 - Workstation - 1 GB RAM

Страница 1: ...HP Workstation xw4200 Service and Technical Reference Guide ...

Страница 2: ...hould be construed as constituting and additional warranty This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Trademark Credits HP Hewlett Packard the Hewlett Packard logo and Insight Manager are trademarks of Hewlett Packa...

Страница 3: ...mber and COA Label Location 19 Product Specifications 20 Physical Specifications 20 Environmental Specifications 20 Graphics and PCI Express Slot Power Specifications 21 Power Supply and Cooling 22 Power Consumption and Cooling 23 System Fans and Airflow 23 Resetting the Power Supply 23 ENERGY STAR 24 ENERGY STAR Compliance 25 Hyper Threading Technology 25 2 Installing or Restoring the Operating S...

Страница 4: ...ling of Components 71 Pre Disassembly Procedures 73 Removal and Replacement of Components 73 Disassembly Order 74 Security Padlock Optional 75 Cable Lock Optional 75 Universal Chassis Clamp Lock Optional 76 Access Panel 77 Access Panel Hood Sensor Optional 78 Solenoid Hood Smart Cover Lock Optional 79 Front Bezel 80 Bezel Blanks 80 Chassis Feet 81 IEEE 1394 Optional 82 Front Panel I O Assembly 83 ...

Страница 5: ...ms 131 Solving Display Problems 132 Solving Audio Problems 135 Solving Printer Problems 136 Solving Keyboard and Mouse Problems 137 Solving Front Panel Component Problems 138 Solving Hardware Installation Problems 139 Solving Network Problems 141 Solving Memory Problems 143 Solving Processor Problems 144 Solving CD ROM and DVD Problems 144 Solving Internet Access Problems 146 POST and Error Messag...

Страница 6: ...s G Routine Care General Cleaning Safety Precautions 176 Maximizing the Airflow 176 Cleaning the Workstation Case 176 Cleaning the Keyboard 177 Cleaning the Monitor 177 Cleaning the Mouse 177 H Additional Password Security and Resetting CMOS Resetting the Password Jumper 180 Clearing and Resetting the CMOS 181 Using the CMOS Button 181 Using Computer Setup to Reset CMOS 182 I Quick Troubleshooting...

Страница 7: ... outlet WARNING Protecting your Ears If your system is a multimedia model or if you have installed a sound card in your system always turn the volume down before connecting the headphones or speakers This prevents discomfort from unexpected noise or static Listening to loud sounds for prolonged periods of time may permanently damage your hearing Before putting on headphones place them around your ...

Страница 8: ...using failures or operational interruptions For over 50 years the electronics industry has been aware of the relatively rare but possible threat posed by metallic particulate contamination During recent years a growing concern has developed in computer rooms where these conductive contaminants are formed on the bottom of some raised floor tiles Although this problem is relatively rare it may be an...

Страница 9: ...non harmful components through special chemical processes If you require more details about the HP product take back program contact your local dealer or your nearest HP Sales Office Updating BIOS Drivers and Software HP continually strives to implement new enhancements that will increase functionality performance and reliability of your HP Workstation To ensure that your workstation takes advanta...

Страница 10: ...ttp h18000 www1 hp com products quickspecs productbulletin html For information about the Microsoft Windows operating system http www microsoft com For information about the Linux operating system http www redhat com Additional product information is available from the HP Web site at http www hp com go workstations Using the Documentation Library CD To access the contents of the Documentation Libr...

Страница 11: ... the label on the rear of the chassis Parts and Accessories For complete and current information on supported accessories and components visit http partsurfer hp com Subscriber s Choice Subscriber s Choice an HP program allows you to sign up to receive driver and software alerts proactive change notifications PCNs the HP newsletter and more Sign up today at http www hp com go subscriberschoice ...

Страница 12: ...XII PREFACE ...

Страница 13: ...the HP Workstation xw4200 For a more detailed overview of all the hardware components and spare part numbers visit http partsurfer hp com This chapter includes the following sections Product Features on page 14 Product Specifications on page 20 ENERGY STAR on page 24 Hyper Threading Technology on page 25 ...

Страница 14: ...rkstation xw4200 NOTE Drive configurations can vary Figure 1 1 Exploded View 1 Access panel 8 Optical drive 2 System fan 9 Diskette drive 3 Processor heatsink 10 Bezel 4 Power supply 11 System speaker 5 Memory 12 Processor 6 System board 13 PCI Express Card 7 Chassis 14 Hard drive 1 2 3 4 5 6 7 8 9 10 11 12 13 14 ...

Страница 15: ...Ports 2 Optical Drive Activity Lights 7 Optical Drive Eject Button 12 Headphone Connector 3 5 25 inch drive bays 8 Power On Light 13 Microphone Connector 4 Diskette Drive optional 9 Power Button 14 IEEE 1394 Connector 5 Diskette Drive Activity Light 10 Hard Drive Activity Light An optical drive is a CD ROM CD R RW DVD ROM DVD R RW or CD RW DVD combo drive IEEE 1394 is an optional feature If the wo...

Страница 16: ...Line In Connector light blue 4 USB 12 RJ 45 Network Connector and two USB connectors 5 Microphone Connector pink 13 Cable Lock Slot 6 Audio Line Out Connector lime 14 Padlock Loop 7 Built In Self Test BIST LED green 15 Graphics Adapter 8 Universal Chassis Clamp Lock NOTE The rear panel connectors are labeled with industry standard icons to assist you in connecting your peripheral devices 1 2 3 4 5...

Страница 17: ...A 4 Parallel 16 Hard disk activity LED 28 Diskette drive 5 USB 17 Front USB 29 MultiBay 6 Audio 18 Trusted Platform Module connector 30 IDE 7 Network USB 19 Front chassis fan optional 31 Memory modules sockets 8 PCI Express x1 20 Front control panel 32 Processor fan 9 PCI Express x16 21 Hood sensor 33 Processor 10 PCI 22 Boot block jumper 34 Solenoid hood lock 11 PCI Express x1 23 Battery 35 Proce...

Страница 18: ...18 PRODUCT OVERVIEW The following illustration shows the HP Workstation xw4200 block diagram Figure 1 5 HP Workstation xw4200 Block Diagram ...

Страница 19: ...cation COA label 2 The serial number labels are located on the top in a minitower configuration of the unit and on the rear panel Keep this number available when contacting customer service for assistance The COA label is located on the top panel in a minitower configuration NOTE The COA label is only if you have a Microsoft XP preinstalled system 1 2 ...

Страница 20: ...4200 Physical Characteristics Weight 16 kg 35 lb typical configuration Tower Dimensions 45 0 cm 17 7 in high 16 8 cm 6 6 in wide 45 6 cm 17 9 in deep Maximum Altitude Non pressurized Operating 3 000 m 10 000 ft Non operating 9 100 m 30 000 ft Table 1 2 HP Workstation xw4200 Environmental Specifications Temperature Operating 5 to 35 C 40 to 95 F Non operating 40 to 60 C 40 to 140 F Humidity Operati...

Страница 21: ...em components such as graphics cards or optical drives visit the Web site of the specific manufacturer Table 1 3 HP Workstation xw4200 Graphics and PCI Express Slot Power Specifications Slot Card Type Slot Power Maximum 1 PCI Express x1 half length 10 W 2 PCI Express x16 graphics 75 W 3 6 PCI 25 W 7 PCI Express x1 full length 25 W In addition to these slot power specifications the overall power co...

Страница 22: ...e Range 100 to 240 VAC Rated Line Frequency 50 to 60 Hz 400 Hz Operating Line Frequency Range 47 to 66 Hz 393 to 407 Hz Rated Input Current 6 4A 6 4A Maximum Rated Power 410 W Heat Dissipation Typical 737 1 btu hr Maximum 2152 8 410W Power Supply Fan 92mm variable speed Power Supply Dimensions 9 76 cm 3 843 in wide 15 cm 5 906 in high 15 371 cm 6 052 in deep ENERGY STAR Compliant Yes FEMP Standby ...

Страница 23: ...rkstation might reduce the life of the real time clock battery For more information on power saving features refer to your operating system documentation System Fans and Airflow The workstation includes a rear system fan one processor heatsink fan plus an optional front system fan Resetting the Power Supply If an overload triggers the power supply overload protection all power is immediately cut T...

Страница 24: ...ll be set as follows Monitor goes into Sleep mode after 20 minutes of inactivity System goes into Standby mode after 20 minutes of inactivity Hard Drive goes into Power Savings mode after the system goes into Standby mode NOTE If you must restore the operating system reset the ENERGY STAR settings if applicable To verify the factory default power settings for your product From the Windows 2000 or ...

Страница 25: ...nitors might cause video distortion when the Energy Save timeout occurs Hyper Threading Technology Hyper Threading Technology is a high performance technology developed by Intel that enables a single processor to execute multiple threads of instructions simultaneously Hyper Threading Technology enables the processor to utilize its execution resources more efficiently delivering performance increas...

Страница 26: ...26 PRODUCT OVERVIEW ...

Страница 27: ...If the workstation was shipped with a preinstalled OS it is configured automatically the first time the workstation is turned on CAUTION Do not add optional hardware devices to your workstation until the operating system is successfully installed Doing so can cause errors and might prevent the operating system from installing properly CAUTION When the automatic installation has begun DO NOT TURN O...

Страница 28: ...ette To create a restore diskette for Windows XP go to Start All Programs Accessories System Tools System Restore and follow the on screen instructions Linux Preinstalled Workstations If you have a Linux preinstalled workstation follow the instructions in this section to set up your OS and software After the boot process completes you can view additional HP Linux documentation by simply opening yo...

Страница 29: ...or the appropriate workstation platform such as http www hp com support xw4200 a Click the download drivers and software link b Select the Linux OS that matches your box set c Select the latest version from the Utility Tools section d Download and unpack it tar zxvf filename tgz 2 Copy the ISO image to CD R bootable media On another Linux workstation use the cdrecord utility Identify the device ad...

Страница 30: ...HP workstation hardware Verifying Hardware Compatibility To see which Linux versions have been verified to work on HP workstation hardware 1 Go to http www hp com support workstation_manuals 2 Select your HP workstation model 3 Click the Hardware Support Matrix for Linux link Installing the Linux Operating System To install the Linux operating system on your Linux enabled system 1 Follow the instr...

Страница 31: ...HP Web site at http www hp com Restore Plus CD which is supplied with Windows based workstations HP Workstations Driver for Red Hat Enterprise Linux 3 CD which is supplied with Linux based workstations NOTE Additional HP software might be required in certain situations Restoring the Operating System Restore the original Microsoft Windows XP Professional operating and factory installed software by ...

Страница 32: ...ordered from HP as a single set or you can order the various software packages separately NOTE Before calling HP to order the software be sure to have the serial number of the workstation available This number is necessary for all diskette orders See the Serial Number and COA Label Location on page 19 for the location of the serial number on the workstation ...

Страница 33: ...nagement This chapter discusses the various tools and utilities that allow for the system management of the HP Workstation xw4200 This chapter includes the following sections Computer Setup F10 on page 34 Desktop Management on page 44 ...

Страница 34: ...s not run all of the diagnostic tests run during a Full Boot You can set your system to always Quick Boot default periodically Full Boot from every 1 30 days always Full Boot Enable or disable Network Server Mode which allows the workstation to boot the operating system when the power on password is enabled with or without a keyboard or mouse attached When attached to the system the keyboard and m...

Страница 35: ...firmware in read only memory ROM The BIOS ROM includes such functions as POST PCI device initialization Plug n Play support power management activities and the Setup utility The firmware contained in the BIOS ROM supports the following systems and specifications Microsoft WHQL Alert On LAN AOL and Wake On LAN WOL ACPI 1 0 and OnNow SMBIOS 2 3 5 PC98 99 00 and NetPC PXE boot ROM for the integrated ...

Страница 36: ...e of four headings appears in the Computer Setup Utilities menu File Storage Security and Advanced 4 Use the arrow left and right keys to select the appropriate heading Use the arrow up and down keys to select the option you want then press Enter 5 To apply and save changes select File Save Changes and Exit If you have made changes that you do not want applied select Ignore Changes and Exit To res...

Страница 37: ...s system configuration including CMOS to a formatted blank 1 44 MB diskette in file CPQsetup txt Restore to Removable Media Restores system configuration from a diskette Default Setup Save Current Settings as Default Saves the current settings as default settings for the next operation Restore Factory Settings as Default Restores the factory settings as the default settings for the next operation ...

Страница 38: ...ks partitioned and formatted on other systems and may be necessary for users of older versions of UNIX for example SCO UNIX version 3 2 Options are Bit Shift LBA Assisted User and None CAUTION A new Automatic option has been added to allow for BIOS to automatically determine the translation mode used to configure a previously formatted IDE SATA or USB mass storage device This prevents you from hav...

Страница 39: ... self tests on IDE hard drives capable of performing the Drive Protection System DPS self tests NOTE This selection will only appear when at least one drive capable of performing the IDE DPS self tests is attached to the system Controller Order Allows you to specify the order of the attached hard drive controllers The first hard drive controller in the order will have priority in the boot sequence...

Страница 40: ...tion will only appear when at least one drive that supports the DriveLock feature is attached to the system Master Boot Record Security Allows you to enable or disable MBR Security When enabled the BIOS rejects all requests to write to the MBR on the current bootable disk Each time the workstation is powered on or rebooted the BIOS compares the MBR of the bootable disk to the previously saved MBR ...

Страница 41: ...isk s MBR has been corrupted or infected with a virus Smarter Allows you to use Smarter authentication for the Pre Boot process Embedded Security Device Embedded Security Device Allows you to activate the Trusted Platform Module Setup password must be established before this menu item can be selected Reset to Factory Settings Allows you to clear all encryption keys stored into the Trusted Platform...

Страница 42: ...u will not be able to use the suspend sleep feature or the Remote Management features POST Delay in seconds enable disable Enabling this feature will add a user specified delay to the POST process This delay is sometimes needed for hard disks on some PCI cards that spin up very slowly so slowly that they are not ready to boot by the time POST is finished The POST delay also gives you more time to ...

Страница 43: ...ion Unique Sleep State Blink Patterns Allows you to choose a LED blink pattern that uniquely identifies each sleep state Frame Buffer Size Allows you to specify amount of system memory dedicated to the embedded graphics frame buffer The AUTO setting attempts to optimize the frame buffer size depending on the amount of total system memory PCI Slot x Option ROM Download Allows you to enable disable ...

Страница 44: ...re applications after unbundling the preinstalled software image Using software deployment tools such as Altiris Deployment Solutions to replace the preinstalled software with a customized software image Using a disk cloning process to copy the contents from one hard drive to another The best deployment method depends on your information technology environment and processes The PC Deployment secti...

Страница 45: ...CMS assists HP customers in managing the hardware aspects of their client workstations with features that include Detailed views of hardware inventory for asset management PC health check monitoring and diagnostics Proactive notification of changes in the hardware environment Web accessible reporting of business critical details such as machines with thermal warnings memory alerts and more Remote ...

Страница 46: ...ctive Change Notification The Proactive Change Notification program uses the Subscriber s Choice Web site in order to proactively and automatically Send you Proactive Change Notification PCN e mails informing you of hardware and software changes to most commercial workstations and servers up to 60 days in advance Send you e mail containing Customer Bulletins Customer Advisories Customer Notes Secu...

Страница 47: ...ntrol over HP PC ROM images over the network It also results in greater productivity and lower total cost of ownership The workstation must be powered on or turned on through Remote Wakeup to take advantage of Remote ROM Flash For more information on Remote ROM Flash refer to the HP Client Manager Software or System Software Manager at http h18000 www1 hp com im prodinfo html HPQFlash The HPQFlash...

Страница 48: ...he password 4 Enter the setup password If the system successfully starts from the diskette and successfully reprograms the ROM then the three keyboard lights will turn on A rising tone series of beeps also signals successful completion 5 Remove the diskette or CD and turn the power off 6 Turn the power on again to restart the workstation The following table lists the various keyboard light combina...

Страница 49: ...on 3 Wait for the F10 Setup prompt to appear on the lower right corner of the screen Once you see the prompt press the F10 key to enter the F10 setup utility NOTE If you do not press the F10 key at the appropriate time you must restart the workstation and try again to access the utility 4 If you are using a a diskette insert it now 5 Select File Replicated Setup Save to Removable Media Follow the ...

Страница 50: ... workstation 4 Wait for the F10 Setup prompt to appear on the lower right corner of the screen Once you see the prompt press the F10 key to enter the F10 setup utility NOTE If you do not press the F10 key at the appropriate time you must restart the workstation and try again to access the utility 5 If you are using a a diskette insert it now 6 Select File Replicated Setup Save to Removable Media F...

Страница 51: ...out operating system interaction could cause damage to or loss of data on the hard drive World Wide Web Site HP engineers rigorously test and debug software developed by HP and third party suppliers and develop operating system specific support software to ensure performance compatibility and reliability for HP workstations When making the transition to new or revised operating systems it is impor...

Страница 52: ... NOTE ProtectTools the Smart Cover Sensor and the Smart Cover Lock are available as options on select systems Use the following utilities to manage security settings on the HP workstation Locally using the Computer Setup Utilities Remotely using HP Client Manager Software or System Software Manager This software enables the secure consistent deployment and control of security settings from a simpl...

Страница 53: ...ptical and diskette drives Eliminates the need for a physical key by enabling password protected locking unlocking by a local or remote user This feature is sold with the Hood Sensor Install a solenoid lock Hood Sensor Optional Notifies a local or remote user when the chassis access panel has been opened This feature is sold with the Solenoid Hood Smart Cover Lock Install an intrusion sensor Unive...

Страница 54: ...rkstation setup 1 Turn on or restart the workstation If you are in Windows click Start Shut Down Restart 2 Wait for the F10 Setup prompt to appear on the lower right corner of the screen Once you see the prompt press the F10 key to enter the F10 setup utility NOTE If you do not press the F10 key at the appropriate time you must restart the workstation and try again to access the utility 3 Select S...

Страница 55: ...s Enter NOTE Type carefully For security reasons the characters you enter do not appear on the screen If you enter the password incorrectly a broken key icon appears Try again After three unsuccessful tries you must turn off the workstation then turn it on again before you can continue ENTERING A SETUP PASSWORD If a setup password has been established on the workstation you will be prompted to ent...

Страница 56: ... the F10 key to enter the F10 setup utility NOTE If you do not press the F10 key at the appropriate time you must restart the workstation and try again to access the utility 3 When the key icon appears type the current password a slash or alternate delimiter character your new password another slash or alternate delimiter character and your new password again as shown current password new password...

Страница 57: ...u see the prompt press the F10 key to enter the F10 setup utility NOTE If you do not press the F10 key at the appropriate time you must restart the computer and try again to access the utility 3 When the key icon appears enter your current password followed by a slash or alternate delimiter character as shown current password 4 Press Enter NOTE See the National Keyboard Delimiter Characters on pag...

Страница 58: ... employs a two password security scheme One password is intended to be set and used by a system administrator while the other is typically set and used by the end user There is no back door that can be used to unlock the drive if both passwords are lost Therefore DriveLock is most safely used when the data contained on the hard drive is replicated on a corporate information system or is regularly ...

Страница 59: ...top workstations The system administrator would be responsible for configuring the MultiBay hard drive which would involve among other things setting the DriveLock master password In the event that the user forgets the user password or the equipment is passed on to another employee the master password can always be used to reset the user password and regain access to the hard drive HP recommends t...

Страница 60: ...r Cover Removal Sensor then access panel and follow the on screen instructions 4 Before exiting select File Save Changes and Exit Solenoid Hood Smart Cover Lock The solenoid hood lock is available as an option on HP Workstation xw4200 models this option comes as a kit that includes the hood sensor When installed the solenoid hood lock can prevent unauthorized access to the internal components CAUT...

Страница 61: ...ows click Start Shut Down Restart 2 Wait for the F10 Setup prompt to appear on the lower right corner of the screen Once you see the prompt press the F10 key to enter the F10 setup utility NOTE If you do not press the F10 key at the appropriate time you must restart the workstation and try again to access the utility 3 Select Security Smart Cover Cover Lock Unlock 4 Before exiting select File Save...

Страница 62: ...nges to the MBR be detected when the system is restarted To enable MBR Security 1 Turn on or restart the workstation If you are in Windows click Start Shut Down Restart 2 Wait for the F10 Setup prompt to appear on the lower right corner of the screen Once you see the prompt press the F10 key to enter the F10 setup utility NOTE If you do not press the F10 key at the appropriate time you must restar...

Страница 63: ...ering Computer Setup you must perform one of the following tasks Save the MBR of the current bootable disk Disable the MBR Security feature You must know the setup password if one exists In the unlikely event that the previously saved MBR has been corrupted the following message is displayed 1998 Master Boot Record has been lost Press any key to enter Setup to configure MBR Security Upon entering ...

Страница 64: ... theft and discourages access panel removal For illustrated instructions see Security Padlock Optional on page 75 Universal Chassis Clamp Lock Optional The version without a cable discourages access panel removal and prevents theft of IO devices The version with a cable also prevents entire system theft and allows multiple systems to be secured with a single cable For illustrated instructions see ...

Страница 65: ...n detects an abnormal number of transmission errors the workstation displays a Local Alert message with recommended actions ECC Fault Prediction and Prefailure Warranty When the workstation encounters an excessive number of error checking and correcting ECC memory errors the workstation displays a Local Alert message This message contains detailed information about the errant memory module allowin...

Страница 66: ...66 SYSTEM MANAGEMENT ...

Страница 67: ...is chapter discusses removal and replacement procedures for the HP Workstation xw4200 This chapter includes the following sections Service Considerations on page 68 Pre Disassembly Procedures on page 73 Removal and Replacement of Components on page 73 ...

Страница 68: ...or can destroy static sensitive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge ESD might not appear to be affected at all and can work perfectly throughout a normal cycle The device might function normally for a while but it has been degraded in the internal layers reducing its life expectancy Networks b...

Страница 69: ...10 resistance in the ground cords To provide proper ground wear the strap against bare skin The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation Heel straps toe straps and boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use them on both...

Страница 70: ...andling packages Conductive plastic bags Conductive plastic tubes Conductive tote boxes Opaque shielding bags Transparent metallized shielding bags Transparent shielding tubes Tools and Software Requirements To service the workstation you might need the following equipment Torx T 15 screwdriver or Flat bladed screwdriver can be used in place of the Torx screwdriver Phillips screwdriver to remove t...

Страница 71: ... be used to mount additional hard drives in the 3 5 hard drive cage For more information about this procedure see Installing Hard Drives in the 5 5 slot Optional on page 112 NOTE The Metric black and American National silver screws are not interchangeable Special Handling of Components The following components require special handling when servicing the workstation WARNING Do not use the front bez...

Страница 72: ...on Avoid dropping drives from any height onto any surface If you are inserting or removing a hard drive turn off the workstation Do not remove a hard drive while the workstation is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector For more information about preventing electrostatic damage see Elect...

Страница 73: ...Standby or Suspend modes You must disconnect the power cord from the power source before opening the workstation to prevent system board or component damage 7 Disconnect the power cord from the electrical outlet and then from the workstation 8 Disconnect all peripheral device cables from the workstation For more information see Electrostatic Discharge Information on page 68 Removal and Replacement...

Страница 74: ...Panel Hood Sensor page 78 Front Bezel page 80 Front Panel I O Assembly page 83 Power Button page 84 System Speaker page 87 Optical Drive page 102 Diskette Drive page 106 Bezel Blanks page 80 Power Supply page 85 System Fan page 86 Memory page 93 Battery page 100 Hard Drive page 107 Processor Heatsink page 88 Processor page 91 System Speaker page 87 PCI or PCI Express Cards page 98 System Board pag...

Страница 75: ...re servicing the unit To remove the padlock unlock it and slide it out of the padlock loop as shown in the following illustration Cable Lock Optional If a cable lock is installed remove it before servicing the unit To remove the cable lock unlock it and pull it out of the cable lock slot as shown in the following illustration ...

Страница 76: ...niversal chassis clamp lock is installed remove it before servicing the unit To remove the noble lock 1 Unlock the screw cover from the universal clamp as shown in the following illustration 2 Unscrew the universal clamp from the unit as shown in the following illustration ...

Страница 77: ...panel 1 Disconnect power from the system page 73 and if necessary unlock the security lock and cable lock page 75 and disconnect the universal clamp lock page 76 2 Lay the unit in the desktop position as shown in the following illustration 3 Pull up and out on the cover latch 1 and at the same time slide the cover 2 away from the bezel and then lift up To replace the access panel lay it flat on th...

Страница 78: ... the hood sensor 1 from the system board 3 Slide the hood sensor 2 forward as shown in the following illustration CAUTION The hood sensor bracket and the chassis contain sharp edges that present a safety hazard Be careful when sliding the hood sensor forward 4 Pull the hood sensor 3 down and remove it from the chassis To replace the hood sensor reverse the previous steps 2 3 1 ...

Страница 79: ...remove the access panel page 77 2 Disconnect the access panel lock cable 1 from the system board 3 Using the FailSafe key unscrew the two screws 2 from the back of the chassis as shown in the following diagram 4 Slide the access panel lock assembly 3 away from the chassis and out of the unit To replace the access panel lock assembly reverse the previous steps 2 1 3 ...

Страница 80: ...anks To remove the bezel blanks 1 Disconnect power from the system page 73 and remove the access panel page 80 and front bezel After removing the front bezel gently pull the subpanel 1 with the bezel blanks secured in it away from the front bezel 2 Remove the desired bezel blank 2 by pulling the blank away from the subpanel NOTE The bezel blanks are keyed to assist you in replacing the blanks Also...

Страница 81: ...ssis feet are installed on the base of the workstation The unit ships with additional feet should you convert the unit to a desktop To install the chassis feet on a desktop oriented workstation 1 Situate the unit into the appropriate position as shown in the following illustration 2 Place the feet into the embossed areas of the unit ...

Страница 82: ...94 adapter 1 Unlatch the PCI levers 1 and the PCI slot cover 2 2 Install the IEEE 1394 card 3 into the PCI socket 3 Close the PCI levers 4 4 Connect the front I O cable 5 and power cable 6 into the card 5 Remove the sticker covering the front IEEE 1394 connector 1 1 2 4 4 3 5 6 ...

Страница 83: ...e following illustration 4 Remove the two screws 2 that hold the bracket and assembly together and separate the shield away from the front panel I O assembly 3 5 Slide the front panel I O assembly 4 with bracket attached out about two inches away from the chassis WARNING The next step requires the removal of cables through the chassis Some edges on the chassis might be sharp Care must be taken whe...

Страница 84: ...emove the access panel page 77 remove the front bezel page 80 and remove the front panel I O assembly page 83 2 Disconnect the power assembly cable from the system board 3 Press the clips at the top 1 and bottom 2 of the power assembly then slide the assembly out from the front of the chassis as shown in the following illustration 2 1 ...

Страница 85: ...ect the power supply from the system board 3 Disconnect all devices optical drives diskette drive hard drives and on select models the graphics card and IEEE 1394 card from the power supply 4 Remove the four screws 1 from the back panel 5 Slide the power supply 2 toward the front and lift up to remove it from the chassis To install the power supply reverse the previous steps 1 2 ...

Страница 86: ... board 3 Remove the four screws 2 from the back of the chassis back panel with a Phillips screwdriver 4 Slide the fan 3 toward the front of the unit and remove it To replace a system fan reverse the previous steps CAUTION When installing the system fan ensure that the fan is situated so that the airflow direction is going out of the chassis NOTE This system only supports 4 wire fans 2 3 1 ...

Страница 87: ...r 1 Disconnect power from the system page 73 and remove the access panel page 77 2 Disconnect the speaker 1 from the system board 3 Remove the four screws 2 as shown in the following illustration 4 Pull the speaker out of the chassis To replace the speaker reverse the previous steps 1 2 ...

Страница 88: ...between the heatsink and processor so that the thermal bond loosens and can more easily be broken NOTE Windows in idle state does not provide sufficient heat to warm the compound 2 After warming the thermal interface shut down the system disconnect power from the system page 73 and remove the access panel page 77 3 Disconnect the heatsink wire 1 from the system board as shown in the two illustrati...

Страница 89: ...S 89 Chapter 4 6 Lift the heatsink 3 unit Use alcohol and a soft cloth to clean all the thermal interface material residue from the processor heatsink and processor CAUTION Allow the alcohol on the processor heatsink to dry completely 3 1 ...

Страница 90: ...all the thermal interface material residue from the processor heatsink and processor CAUTION Allow the alcohol on the processor heatsink to dry completely Apply new thermal grease between the heatsink and processor then reverse the previous steps Do not fully tighten one screw then move on to the next Tighten all screws a little at a time making sure the processor remains level NOTE This system on...

Страница 91: ... page 73 remove the access panel page 77 and remove the heatsink page 88 2 Raise the lever 1 on the processor socket handle and open the cover 2 3 Pull the processor 3 straight out of the socket CAUTION If you damage the spring loaded contacts in the socket the system board may be damaged and your warranty voided 1 2 3 ...

Страница 92: ...TION The contacts in the socket are delicate Use extreme care when placing the processor in the socket 2 Line up the triangle on the corner of the processor with the triangle on the corner of the processor socket and install the processor into the socket Ensure that the underside of the processor is level with the top of the top of the processor socket Lightly press down on the top of the processo...

Страница 93: ...ory Module To remove DIMMs from the unit 1 Disconnect power from the system page 73 remove the access panel page 77 and lay the workstation on its side with the system board facing up CAUTION To ensure that memory modules are not damaged during removal or installation power off the workstation and unplug the power cord from the AC power outlet Wait until the LED on the back of the power supply tur...

Страница 94: ...tion Make sure the guides line up when installing a DIMM Installing Memory Module You must load memory modules in valid configurations If using only one DIMM install it in socket 1 Load the first DIMM pair A into sockets 1 and 3 Load the second DIMM pair B into sockets 2 and 4 1 2 3 4 A B ...

Страница 95: ...0 A C F G P_PME 4 PCI J21 AD25 C F G A P_PME 5 PCI J22 AD26 F G A C P_PME 6 PCI J23 AD27 G A C F P_PME 7 PCI Express x1 J31 N A A B C D PCI_EXP_WAKE Table 4 4 PCI Devices List Device Bus Dev FN PFA Interrupts Processor to I O Controller 0 0 0 0000 MCH PCI Express Root Port slot 2 0 1 0 0008 A ICH6R PCI Express Root Port Slot 1 0 28 0 00E0 A ICH6R PCI Express Root Port Slot 7 0 28 1 00E1 B ICH6R PC...

Страница 96: ...e 0 30 0 00F0 ICH6R AC 97 0 30 2 00F2 A ICH6R LPC Interface Controller 0 31 0 00F8 ICH6R Ultra ATA Storage Controllers 0 31 1 00F9 A ICH6R SATA Controller 0 31 2 00FA B Slot 2 PCI Express x16 1 0 0 0100 ABCD Slot 3 PCI 5 4 0 0520 ACFG Slot 4 PCI 5 9 0 0548 CFGA Slot 5 PCI 5 10 0 0550 FGAC Slot 6 PCI 5 11 0 0558 GACF Slot 1 PCI express x1 32 0 0 2000 ABCD Slot 7 PCI Express x1 64 0 0 4000 ABCD Giga...

Страница 97: ...sing and other network features PCI Express improves system attributes PCI Express enables a low power scalable high bandwidth communication path with a small number of connections wires compared to traditional parallel interfaces for example PCI The PCI Express I O slots can support other PCI Express cards with lesser bus bandwidth than what is physically defined for the slot Use the following ta...

Страница 98: ... retainer page 97 2 Lift the PCI levers 1 by first pressing down on them and then out 3 Lift the PCI card 2 left out of the chassis If removing a PCI Express card 2 right remove the power supply cable not shown if required and move the hockey stick lever 3 to release the card and lift it out of the chassis Store the card in an anti static bag 4 Close the PCI levers Figure 4 1 PCI card removal left...

Страница 99: ...hen out 3 Remove the PCI slot cover 2 4 Install the PCI card 3 left or PCI Express card 3 right into the chassis Verify that the keyed components of the card align with the PCI socket If installing a PCI Express card plug in the power supply cable if required 5 Close the PCI levers 4 If the PCI levers do not close be sure all cards are properly seated and then try again 6 If installing a PCI Expre...

Страница 100: ...F10 Setup click File Replicated Setup Save to Removable Media To remove the battery 1 Disconnect power from the system page 73 remove the access panel page 77 and lay the workstation on its side with the system board facing up 2 Press on the release tab 1 of the battery holder as shown in the following illustration 3 Slide and lift the battery 2 out To install the battery slide the battery back in...

Страница 101: ...s For help in identifying power cables refer to the following illustration Route or tie cables so that they cannot interfere with the heatsink fans P1 P3 P11 1394 CARD GRAPHICS CARD P4 P5 P15 P13 POWER SUPPLY P8 P6 P7 P12 SATA P14 SATA P9 SATA P10 SATA Processor Main Power Power ...

Страница 102: ...ccess panel page 77 and lay the workstation on its side with the system board facing up 2 Disconnect the power 1 drive 2 and audio 3 cables from the drive NOTE The audio cable is included with Linux based systems only Windows based systems do not require the audio cable 3 After removing the front bezel and bezel blanks lift the green drivelock release lever 1 and gently slide the drive 2 out of th...

Страница 103: ...t the four guide screws 1 into the drive Align the screws with the slots on the drive and slide the drive 2 into the unit until it snaps into place NOTE All optical drives may not fit in the bottom optical bay due to interference with the system board Check the fit of your drive before installing it into the bay 7 Connect the drive power and audio cables NOTE The audio cable is included with Linux...

Страница 104: ...e 77 and lay the workstation on its side with the system board facing up 2 Disconnect the audio 1 drive 2 and power 3 cables from the drive NOTE The audio cable is included with Linux based systems only Windows based systems do not require the audio cable 3 After removing the front bezel and bezel blanks press down on the yellow drivelock As you press on the yellow drivelock 1 gently slide the dri...

Страница 105: ...w drive are set correctly 6 To install a drive insert the four guide screws 1 into the drive Align the screws with the slots on the drive and slide the drive 2 into the unit until it snaps into place 7 Connect the drive power and audio cables NOTE The audio cable is included with Linux based systems only Windows based systems do not require the audio cable 1 2 2 1 1 2 ...

Страница 106: ...ont bezel page 80 2 Disconnect the cables from the back of the diskette drive 3 After removing the front bezel and bezel blanks lift the green drivelock release tab 1 and slide the drive 2 out at the same time To replace an optional diskette drive reverse the previous steps Align the screws with the slots on the drive and slide the drive into the unit until it snaps into place 1 2 ...

Страница 107: ...not affect communication between the controller and the device The reserved and available SCSI ID numbers for SCSI devices are as follows 0 is reserved for the primary hard drive not reserved for the primary hard drive on Linux 7 is reserved for the SCSI controller 1 through 6 and 8 through 15 are available for all other SCSI devices Once you have given the hard drive a unique SCSI ID you can inst...

Страница 108: ...108 REMOVAL AND REPLACEMENT To install a hard drive reverse the previous steps but verify that the jumper settings are set as shown in the following illustration ...

Страница 109: ...ices on page 157 To remove a SATA hard drive 1 Disconnect power from the system page 73 remove the access panel page 77 and lay the workstation on its side with the system board facing up 2 Remove the cables as shown in the following illustration 3 Pull the release latch 1 and remove the SATA drive 2 as shown in the following illustration 1 2 ...

Страница 110: ...110 REMOVAL AND REPLACEMENT 4 Install the SATA drive as shown in the following illustration ...

Страница 111: ...REMOVAL AND REPLACEMENT OF COMPONENTS 111 Chapter 4 5 Connect the cables as shown in the following illustrations 6 Close up the unit by reversing the procedures listed in step 1 ...

Страница 112: ... hard drive in the bracket and secure with American National screws page 70 as shown in the following illustration 2 Remove the front bezel page 80 then slide the bracket into the slot and secure the drive to the chassis by tightening the four screws as shown in the following illustration ...

Страница 113: ...REMOVAL AND REPLACEMENT OF COMPONENTS 113 Chapter 4 3 Connect the cables as shown in the following illustration SATA style drive shown ...

Страница 114: ...e chassis NOTE Make note of the cable connections before disconnecting them from the system board 3 Press the release tab 1 as shown in the following illustration 4 Slide the board 2 toward the front of the chassis and then lift it out of the unit To replace the system board 1 Lay the system board back in the chassis slightly away from the rear of the chassis The mounting hooks should fall into th...

Страница 115: ...llowing sections Help Support Center HSC and E Support on page 116 Troubleshooting Checklist on page 116 LED Color Definitions on page 117 HP Insight Diagnostics Offline Edition on page 117 Troubleshooting Using HP Intelligent Manageability Features on page 122 Diagnostic Error Codes on page 123 Troubleshooting Scenarios and Solutions on page 125 POST and Error Messages on page 148 ...

Страница 116: ... specialist online through Active Chat Call a support agent Provides hardware details about the workstation and HP support contact phone number worldwide Troubleshooting Checklist Before running any of the diagnostic utilities review the following checklist to find possible solutions for workstation or software problems Are the workstation and monitor connected to a working electrical outlet Is th...

Страница 117: ...higher system availability Typical uses of the Insight Diagnostics are Testing and diagnosing apparent hardware failures Documenting system configurations for upgrade planning standardization inventory tracking disaster recovery and maintenance Sending configuration information to another location for more in depth analysis Theory of Operation Insight Diagnostics Offline Edition operates in offlin...

Страница 118: ...uter Setup F10 Utility page 36 2 Select your language from the list and press the Enter key In the Computer Setup Utilities menu there are five headings displayed File Storage Security Power and Advanced 3 Use the right arrow key to select Storage Use the down arrow key to select Boot Order then press Enter 4 Select CD ROM Drive and enable it as a bootable device by pressing the F5 key if not alre...

Страница 119: ...rmation Graphics The Graphics view shows information about the graphics subsystem of the computer This includes information about the graphics card mode and ROM Input Devices The Input Devices view shows information about the type of keyboard mouse and other input devices connected to the computer Internal Conditions The Internal Conditions view shows information about the health of the computer T...

Страница 120: ...est modes To begin testing 1 Select the Test tab 2 Select the Type of Test to perform and then select the Test Mode either Interactive or Unattended 3 Choose how you want the test to be executed either Number of Loops or Total Test Time When choosing to run the test over a specified number of loops enter the number of loops to perform If you desire to have the diagnostic test for a specified time ...

Страница 121: ...displaying the device and test this section might also include error details The description section describes the error that the diagnostic test found The Recommended Repair will give a recommended action that should be performed to resolve the failed hardware The error count is the number of times the test has failed The Clear Error Log button will clear the contents of the Error Log Test Compon...

Страница 122: ...k drives z USB diskette drives z SCSI disk drives z SCSI tape drives z SCSI controllers z RAID controllers Controllers can be connected to the host through PCI I2C or serial port The component also captures any associated configuration information and provides the ability to verify proper operation of these devices Stress Provides a solution for stress testing hardware in a system USB Identifies a...

Страница 123: ...button harness 6 Disconnect the AC power cord Disconnect all internal power supply cables Plug in the AC power cord On the rear panel of the workstation look through the ventilation holes above the power cord connector for a green LED light z If the green LED light is not visible or the power supply fan is not spinning replace the power supply z If the green LED light is visible and the power supp...

Страница 124: ...y modules with HP memory 4 Replace system board Blinks RED 6 times once per second then 2 second pause 6 beeps Pre video graphics card error For systems with integrated graphics replace system board For systems with graphic cards 1 Reseat the graphics card Power on the system 2 Replace the graphics card 3 Replace the system board Blinks RED 7 times once per second then 2 second pause 7 beeps Syste...

Страница 125: ...o resume from standby mode do not hold down the power button for more than four seconds Otherwise the workstation will shut down and you will lose your data Workstation date and time display is incorrect Real time clock RTC battery may need to be replaced 1 Reset the date and time under Control Panel 2 Replace the RTC battery Workstation appears to pause periodically Network driver is loaded and n...

Страница 126: ... LED turns green then 1 Remove the expansion cards one at a time until the 5V_aux light on the system board turns on 2 Replace the system board OR Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on green then 1 Check that the unit is plugged into a working AC outlet 2 Open hood and check that the power button harness is properly connected to the system b...

Страница 127: ...m Cause Solution Power supply shuts down intermittently Power supply fault Replace the power supply Workstation powered off automatically and the Power LED flashes Red two times once every second followed by a two second pause Processor thermal protection activated A fan might be blocked or not turning OR The heatsink fan assembly is not properly attached to the processor 1 Ensure that the worksta...

Страница 128: ...ed devices Power on the system If the system enters the POST then power off and replace one device at a time and repeat this procedure until failure occurs Replace the device causing the failure Continue adding devices one at a time to ensure all devices are functioning properly 3 Perform BIST on power supply If power supply fan does NOT spin or the green BIST LED does NOT light replace the power ...

Страница 129: ...the program diskettes Drive cable is not properly connected Reconnect power cable Ensure that all four pins are connected Drive not found Cable is loose Reseat diskette drive data and power cables Removable drive is not seated properly Reseat the drive Diskette drive cannot write to a diskette Diskette is not formatted Format the diskette Diskette is write protected Use another diskette or remove ...

Страница 130: ...e wrong drive Check the drive letter in the path statement Diskette is damaged Replace the diskette with a new one Invalid system disk message is displayed A diskette that does not contain the system files needed to start the workstation has been inserted in the drive When drive activity stops remove the diskette and press the Spacebar The workstation should start up Diskette error has occurred Re...

Страница 131: ...lled on the same cable as the primary drive verify that the jumpers for both drives are set correctly Drive s IDE ATA controller is disabled in Computer Setup Run Computer Setup and enable the IDE controller in Storage Storage Options Drive responds slowly immediately after power up Run Computer Setup and increase the POST Delay in Advanced Power On Options Nonsystem disk NTLDR missing message Sys...

Страница 132: ...lash the ROM using a ROMPaq diskette Fixed sync monitor will not sync at the resolution chosen Ensure that the monitor can accept the same horizontal scan rate as the resolution chosen Computer is in standby mode Press the power button to resume from standby mode CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the workstati...

Страница 133: ...nother monitor is in close proximity be sure the monitors are not interfering with each other s electromagnetic field by moving them apart 3 Fluorescent lights or fans might be too close to the monitor Monitor must be degaussed Degauss the monitor Vibrating or rattling noise coming from inside a CRT monitor when powered on Monitor degaussing coil has been activated None It is normal for the degaus...

Страница 134: ...ing does not support that particular symbol Use the Character Map to locate the and select the appropriate symbol Click Start All Programs Accessories System Tools Character Map You can copy the symbol from the Character Map into a document Table 5 7 Solving Display Problems Continued Problem Cause Solution ...

Страница 135: ...sconnect headphones or external speakers Volume is muted 1 From the Control Panel program click Sound Speech and Audio Devices then click Sounds and Audio Devices 2 Click the Mute checkbox to remove the check mark from the box Computer is in standby mode Press the power button to resume from standby mode CAUTION When attempting to resume from standby mode do not hold down the power button for more...

Страница 136: ...ng using the MS DOS command DIR C printer port where printer port is the address of the printer being used If the printer works reload the printer driver If you are on a network you might not have made the connection to the printer Make the proper network connections to the printer Printer might have failed Run printer self test Printer will not turn on The cables might not be connected properly R...

Страница 137: ... to resume from standby mode do not hold down the power button for more than four seconds Otherwise the workstation will shut down and you will lose your data Cursor will not move using the arrow keys on the keypad The Num Lock key might be on Press the Num Lock key The Num Lock light should not be on if you want to use the arrow keys The Num Lock key can be disabled or enabled in Computer Setup M...

Страница 138: ...ce driver is not installed 1 Install the correct driver for the device 2 You might need to reboot the workstation The cable from the device to the computer does not work 1 If possible replace the cable 2 Restart the workstation The device is not working 1 Replace the device 2 Restart the workstation A device in the IEEE 1394 port is not responsive Cable s of new external device are loose or power ...

Страница 139: ... on the external device then turn on the workstation to integrate the device with the workstation system When the system advised you of changes to the configuration you did not accept them Reboot the workstation and follow the instructions for accepting the changes A Plug n Play board might not automatically configure when added if the default configuration conflicts with other devices Use Windows...

Страница 140: ... times Video card is not seated properly or is bad or system board is bad For systems with a graphics card 1 Reseat the graphics card Power on the system 2 Replace the graphics card 3 Replace the system board 4 For systems with integrated graphics replace the system board Table 5 12 Solving Hardware Installation Problems Continued Problem Cause Solution ...

Страница 141: ...l network drivers System cannot autosense the network Disable auto sensing capabilities and force the system into the correct operating mode Diagnostics reports a failure The cable is not securely connected Ensure that both ends of the data cable are securely connected The cable is attached to the incorrect connector Ensure that the cable is attached to the correct connector There is a problem wit...

Страница 142: ...ork drivers are corrupted Reinstall the network drivers using the Restore Plus CD The cable is not securely connected Ensure that both ends of the cable are securely attached to the correct devices The network controller is defective Replace the NIC New network card will not boot New network card might be defective or might not meet industry standard specifications Install a working industry stand...

Страница 143: ...o check memory configuration You have run out of memory to run the application Check the application documentation to determine the memory requirements Memory count during POST is wrong The memory modules might not be installed correctly Check that the memory modules have been installed correctly and that proper modules are used Insufficient memory error during operation Too many Terminate and Sta...

Страница 144: ...boot is not enabled through the Computer Setup utility Run the Computer Setup utility and enable booting to removable media and verify boot order settings Non bootable CD in drive Try a bootable CD in the drive CD ROM or DVD devices are not detected or driver is not loaded Drive is not connected properly or not properly configured 1 Reconnect power and data cables to the drive 2 Install correct de...

Страница 145: ...ill does not start read the other solutions listed for this topic CD or DVD disc is dirty Clean CD or DVD with a CD cleaning kit Windows does not detect the CD ROM or DVD ROM drive 1 Use Device Manager to remove or uninstall the device in question 2 Restart the workstation and let Windows detect the device Recording audio CDs is difficult or impossible Wrong or poor quality media type 1 Try using ...

Страница 146: ...bad weather Try connecting to the Internet at a later time or contact your ISP If the cable DSL service is connected the cable LED light on the front of the cable DSL modem will be on The LAN cable is not connected Connect the CAT5 10 100 1000 cable between the cable modem and the workstations s RJ 45 connector If the connection is good the PC LED light on the front of the cable DSL modem will be ...

Страница 147: ...ntinue with step 2 2 Double click System 3 Click the Hardware tab 4 In the Device Manager area click the Device Manager button 5 Double click Ports COM and LPT 6 Right click the COM port your modem uses then click Properties 7 Under Device status verify that the modem is working properly 8 Under Device usage verify the modem is enabled 9 If there are further problems click the Troubleshoot button ...

Страница 148: ...e if the problem remains 3 Clear CMOS 4 If the message disappears there might be a problem with the expansion card 5 Replace the system board 102 System Board Failure DMA timers and so on 1 Remove expansion boards 2 Replace the system board 110 Out of Memory for Option ROMs Option ROM for a device was unable to run due to memory constraints Run Computer Setup and enable the ACPO USB Buffers at Top...

Страница 149: ...emory socket identified in the error message is missing critical SPD information or is incompatible with the chipset 1 Verify proper memory module type 2 Try another memory socket 3 Replace memory with a module conforming to the SPD standard 214 DIMM Configuration Warning DIMMs not installed correctly not paired correctly See Memory on page 93 for the correct memory configurations and reseat the D...

Страница 150: ...ter Setup F10 Setup 2 Check and or replace cables 3 Clear CMOS 4 Replace diskette drive 5 Replace the system board 605 Diskette Drive Type Error Mismatch in drive type 1 Run Computer Setup F10 Setup 2 Disconnect any other diskette controller devices tape drives 3 Clear CMOS 918 Front USB Not Connected Front USB is not connected Connect front USB cable 920 Fan Command 4 Pin Connector from Power Sup...

Страница 151: ...low the on screen directions that are displayed in conjunction with this message It will direct you to use the four SATA connectors in a particular sequence The SATA connectors are color coded dark blue white orange and light blue 1801 Microcode Patch Error Processor not supported by ROM BIOS Upgrade BIOS to proper version 1998 Master Boot Record has been lost The previously saved copy of the MBR ...

Страница 152: ...152 SYSTEM DIAGNOSTICS AND TROUBLESHOOTING ...

Страница 153: ...SCSI Devices This appendix discusses SCSI devices and related issues This appendix includes the following sections SCSI Guidelines on page 154 Using SCSISelect with SCSI Devices on page 154 SMART on page 155 Jumpers on page 155 ...

Страница 154: ...g widths and speeds different from the other If a 68 pin data cable is used on a controller having 50 pin SCSI devices use an internal cable adapter or an external cable adapter CAUTION Do not route data cables near the air intake to the power supply Cables routed in this manner may block the airflow and cause the workstation to overheat All SCSI controllers require a unique SCSI ID 0 15 for each ...

Страница 155: ...ave built in drive failure prediction that warns the user or the network administrator of an impending failure or crash of the hard drive SMART drives track fault prediction and failure indication parameters such as re allocated sector count spin retry count and calibration retry count If the drive determines that a failure is imminent it generates a fault alert Jumpers All SCSI controllers requir...

Страница 156: ...ock This diagram shows you which blocks to cover with your jumper to get the desired ID For example if the drive needs to be set to 3 the drive might show that the 3 ID bits are at the far left of the connector ID0 ID1 ID2 and ID3 then using the jumpers provided cover each block to set the SCSI ID NOTE After changing the jumper settings reboot the workstation to recognize the new address ...

Страница 157: ...A should be connected to the port labeled SATA0 and a second drive to SATA1 if needed When installing and operating SATA devices you must Use the SATA data cables with the 90 degree connector 326965 001 for the hard drive bays The 90 degree connector goes to the hard drive Use the longest data cable with the straight connectors 326965 002 if installing a hard drive in an optical bay When hooking u...

Страница 158: ...Redundant Array of Inexpensive Disks combines multiple physical drives together to provide either increased performance or increased redundancy For an embedded SATA RAID there are two primary configurations RAID 0 is a striping configuration For example this combines two 80 GB drives into one 160 GB drive Both physical drives can be accessed simultaneously for better performance This is faster tha...

Страница 159: ...a mixed configuration of UATA IDE SCSI and SATA hard drives While HP supports the presence of IDE drives it does not ship any configurations using those drives This appendix includes the following sections Ultra ATA Jumpers on page 160 Ultra ATA Cables on page 160 Drive Installation Guidelines on page 160 SMART on page 162 Jumpers on page 162 ...

Страница 160: ...ng Ultra ATA 133 100 66 and slower 33 drives in the same system each drive will operate at its appropriate data transfer rate NOTE On a two drive cable the Drive Device 0 connector is always the farthest one from the system board connector and the Drive Device 1 connector is always the closest to the system board connector NOTE Some cables might be labeled Drive 0 instead of Device 0 and Drive 1 i...

Страница 161: ...e type Ultra ATA 33 66 or 100 as that being removed to retain the same level of performance When Ultra ATA and SATA hard drives are mixed in the same system the SATA drive will become the boot drive unless the boot order is changed in Computer Setup F10 The default boot order on this system prefers SATA then Ultra ATA then SCSI Table C 1 Device Classes Class 1 Hard Drives Class 2 High Speed Optica...

Страница 162: ...d drive The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count spin retry count and calibration retry count If the drive determines that a failure is imminent it generates a fault alert Jumpers The specifications included below are the standard drive configurations CD ROM or DVD ROM Drive Figure C 1 CD ROM or DVD ROM Drive Jumper Connections C S ...

Страница 163: ...d on page 164 Mouse on page 164 Ethernet RJ 45 on page 164 Parallel Interface on page 165 Serial Interface on page 165 USB on page 165 Microphone on page 166 Headphone on page 166 Line In Audio on page 166 Line Out Audio on page 166 Ultra SCSI on page 167 SATA on page 167 Monitor on page 168 ATA ATAPI IDE Standard Drive Cable on page 168 24 Pin Power on page 169 4 Pin Power for CPU on page 169 6 P...

Страница 164: ...Icon Pin Signal 1 2 3 Data Unused Ground 4 5 6 5 VDC Clock Unused Connector and Icon Pin Signal 1 2 3 Data Unused Ground 4 5 6 5 VDC Clock Unused Connector and Icon Pin Signal 1 2 3 4 Transmit Data Transmit Data Receive Data Unused 5 6 7 8 Unused Receive Data Unused Unused ...

Страница 165: ...5 Select Auto Linefeed Error 4 5 6 Data Bit 2 Data Bit 3 Data Bit 4 10 11 12 Acknowledge Busy Paper End 16 17 18 25 Initialize Printer Select IN Signal Ground Connector and Icon Pin Signal 1 2 3 Carrier Detect Receive Data Transmit Data 4 5 6 Data Terminal Ready Signal Ground Data Set Ready 7 8 9 Request to Send Clear to Send Ring Indicator Cable connector and Icon Pin Signal 1 2 3 4 5 VDC Data Da...

Страница 166: ...p 2 Ring 3 Shield Audio Power Ground Connector and Icon 1 8 Pin Signal 1 Tip 2 Ring 3 Shield Audio_Left Audio_Right Ground Connector and Icon 1 8 Pin Signal 1 Tip 2 Ring 3 Shield Audio_In_Left Audio_In_Right Ground Connector and Icon 1 8 Pin Signal 1 Tip 2 Ring 3 Shield Audio_Out_Left Audio_Out_Right Ground ...

Страница 167: ...35 36 DB7 DBP Ground Ground 41 42 43 44 ATN Ground BSY ACK 49 50 REQ Input Output Connector Pin Usage Pin Usage Pin Signal Data Cable Power Cable Power Cable S 1 Ground P 1 3 3 V power P 8 5V power S 2 A P 2 3 3 V power P 9 5V power S 3 A P 3 3 3 V power P 10 Ground S 4 Ground P 4 Ground P 11 Reserved S 5 B P 5 Ground P 12 Ground S 6 B P 6 Ground P 13 12V power S 7 Ground P 7 5V power P 14 12V pow...

Страница 168: ...ial Data Horizontal Sync 4 5 Monitor ID Ground 9 10 5 V DC Ground 14 15 Vertical Sync DDC Serial Clock Connector Pin Signal Pin Signal Pin Signal 1 2 3 4 5 Reset Ground DD7 DD8 DD6 15 16 17 18 19 DD1 DD14 DD0 DD15 Ground 29 30 31 32 33 DMAK Ground INTRQ IOCS16 DA1 6 7 8 9 10 DD9 DD5 DD10 DD4 DD11 20 21 22 23 24 Key DMARQ Ground DIOW Ground 34 35 36 37 38 PDIAG cable detect DA0 DA2 CS1FX CS3FX 11 1...

Страница 169: ... V GND 5 V GND 5 V 7 8 9 10 11 12 GND POK 5 Vaux 12 V 12 V 3 3 V 13 14 15 16 17 18 3 3 V 12 V GND PSON GND GND 19 20 21 22 23 24 GND NC 5 V 5 V 5 V GND 24 23 22 21 20 19 18 17 16 15 14 13a 13b 12 11 10 9 8 7 6 5 4 3 2 1 Connector and Icon Pin Signal 1 2 3 4 GND GND 12 V 12 V Connector and Icon Pin Signal 1 2 3 4 5 6 12 V 12 V 12 v GND GND GND 3 2 1 6 5 4 ...

Страница 170: ...DS Data4 DCC Clock SCL DCC Bi directional Data SDA Analog Vertical Sync TMDS Data1 TMDS Data1 TMDS Data1 3 shield TMDS Data3 TMDS Data3 5V DC Power Ground Return 5V Hsync Vsync Hot Plug Detect TMDS Data0 TMDS Data0 TMDS Data0 5 shield TMDS Data5 TMDS Data5 TMDS Clock shield TMDS Clock TMDS Clock Analog Red Analog Green Analog Blue Analog Horizontal Sync Analog Ground Return analog Red Green Blue ...

Страница 171: ... PCI PCI slot J21 SLOT4 PCI PCI slot J22 SLOT5 PCI PCI slot J23 SLOT6 PCI PCI slot J31 SLOT7 PCI E X1 PCI Express slot J34 SLOT1 PCI E X1 PCI Express slot J41 SLOT2 PCI E X16 GRAPHICS PCI Express x16 slot for graphics J50 PARALLEL Parallel port J68 KBD_MSE Stacked keyboard mouse connector J9 RJ USB Stacked RJ45 Dual USB J10 QUAD USB Quad stacked USB J83 AUDIO Triple stacked audio jack P1 P S Power...

Страница 172: ...ATA2 Third serial ATA SATA connector P33 SATA3 Fourth serial ATA SATA connector P5 CONTROL PANEL Main power HDD LED connector P52 SERIAL B Flying serial port header P53 SERIAL A Serial port P6 SPK Speaker connector P70 CPU FAN CPU fan header P8 SYS FAN Primary chassis fan header P9 PCI FAN Secondary chassis fan header SW50 CMOS Clear CMOS switch push button XBT2 BATTERY Battery retainer XMM1 DIMM1...

Страница 173: ...he voltage and current marked on the product s electrical ratings label The voltage and current rating of the cord should be greater than the voltage and current rating marked on the product In addition the diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 6 feet 1 8 m and 12 feet 3 6 m If you have questions about the type of power cord to use c...

Страница 174: ...174 POWER CORD SET REQUIREMENTS ...

Страница 175: ... procedures for the HP Workstation xw4200 This appendix includes the following sections General Cleaning Safety Precautions on page 176 Maximizing the Airflow on page 176 Cleaning the Workstation Case on page 176 Cleaning the Monitor on page 177 Cleaning the Mouse on page 177 ...

Страница 176: ... Keep the back of the unit at least six inches away from a wall or other obstruction Keep the front of the unit clear of any obstruction that keeps air from entering the front of the system Remove any dust on the front panel vent area and the rear fans with a small vacuum compressed air and dust rag Cleaning the Workstation Case Follow all safety precautions stated earlier before cleaning the work...

Страница 177: ...ly removed or installed the keyboard might not function properly Cleaning under a key can be done with a swab moistened with isopropyl alcohol and squeezed out Be careful not to wipe away lubricants necessary for proper key functions Use tweezers to remove any fibers or dirt in confined areas Allow the parts to air dry before reassembly Cleaning the Monitor Follow all safety precautions stated ear...

Страница 178: ...178 ROUTINE CARE ...

Страница 179: ...n you establish both passwords only the setup password will give you access to Computer Setup When both passwords are set the setup password can also be used in place of the power on password as an override to log in to the workstation This is a useful feature for a network administrator If you forget the password for the computer there are two method for clearing that password so you can gain acc...

Страница 180: ...ord can result in damage to the system CAUTION Static electricity can damage the electronic components of the workstation or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object 3 Remove the access panel 4 Locate the header and jumper The password jumper is E49 NOTE The password jumper is green so that...

Страница 181: ...lied to the system board even when the unit is turned off Failure to disconnect the power cord can result in damage to the system CAUTION Static electricity can damage the electronic components of the workstation or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object 3 Remove the access panel CAUTION ...

Страница 182: ...he Computer Setup message appears in the lower right hand corner of the screen press the F10 key Press Enter to bypass the title screen if necessary NOTE If you do not press the F10 key while the message is displayed the workstation must be turned off then on again to access the utility From the Computer Setup menu select File Set Defaults and Exit This restores the soft settings that include boot...

Страница 183: ...e 191 No OS Loading on page 194 No OS Loading from Hard Drive on page 195 No OS Loading from Diskette Drive on page 198 No OS Loading from CD ROM Drive on page 199 No OS Loading from Network on page 200 Non Functioning Device on page 201 Additional information about troubleshooting can be found in System Diagnostics and Troubleshooting on page 115 NOTE The flowcharts presented here are for general...

Страница 184: ...184 QUICK TROUBLESHOOTING FLOWS Initial Troubleshooting ...

Страница 185: ...NO POWER 185 Appendix I No Power ...

Страница 186: ...186 QUICK TROUBLESHOOTING FLOWS ...

Страница 187: ...NO POWER 187 Appendix I ...

Страница 188: ...188 QUICK TROUBLESHOOTING FLOWS No Video ...

Страница 189: ...NO VIDEO 189 Appendix I ...

Страница 190: ...190 QUICK TROUBLESHOOTING FLOWS ...

Страница 191: ...ERROR MESSAGES 191 Appendix I Error Messages ...

Страница 192: ...192 QUICK TROUBLESHOOTING FLOWS ...

Страница 193: ...ERROR MESSAGES 193 Appendix I ...

Страница 194: ...194 QUICK TROUBLESHOOTING FLOWS No OS Loading ...

Страница 195: ...NO OS LOADING FROM HARD DRIVE 195 Appendix I No OS Loading from Hard Drive ...

Страница 196: ...196 QUICK TROUBLESHOOTING FLOWS ...

Страница 197: ...NO OS LOADING FROM HARD DRIVE 197 Appendix I ...

Страница 198: ...198 QUICK TROUBLESHOOTING FLOWS No OS Loading from Diskette Drive ...

Страница 199: ...NO OS LOADING FROM CD ROM DRIVE 199 Appendix I No OS Loading from CD ROM Drive ...

Страница 200: ...200 QUICK TROUBLESHOOTING FLOWS No OS Loading from Network ...

Страница 201: ...NON FUNCTIONING DEVICE 201 Appendix I Non Functioning Device ...

Страница 202: ...202 QUICK TROUBLESHOOTING FLOWS ...

Страница 203: ...zing software 44 D data integrity 65 date and time display 125 deleting password 57 delimiter characters table 58 deployment tools software 44 desktop management 44 device onboard 42 options 43 PCI 42 security 40 device configuration 38 diagnostic tool for hard drives 65 DIMMs installing and removing 93 disk cloning 44 diskette drive installing and removing 106 location 15 troubleshooting 129 driv...

Страница 204: ...Microsoft Windows XP Professional operating system 28 monitor blank screen 132 blurry video 133 connector pin assignments 168 dim characters 133 mouse cleaning 177 connector pin assignments 164 PS 2 connector location 16 N national keyboard delimiter characters 58 network connector location 16 non correctable memory errors 65 O operating system installing 27 Microsoft Windows XP Professional 28 re...

Страница 205: ...dating 45 managing 45 Master Boot Record Security 62 recovery 44 Remote Management Setup 45 Remote System Installation 44 service requirements 70 updating 45 spare part number external cable adapter 154 internal cable adapter 154 speaker installing and removing 87 static electricity 68 grounding methods 69 preventing damage 69 surge tolerant power supply 65 system diagnostics and troubleshooting 1...

Страница 206: ...206 ...

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