7 Support and other resources
HP technical support
Telephone numbers for worldwide technical support are listed on the HP support website:
.
Collect the following information before calling:
•
Technical support registration number (if applicable)
•
Product serial numbers
•
Product model names and numbers
•
Error messages
•
Operating system type and revision level
•
Detailed questions
•
An L&TT Support Ticket, which can be downloaded to a USB drive from the front panel or down-
loaded to a file with the remote management interface.
For continuous quality improvement, calls may be recorded or monitored.
HP websites
For additional information, see the following HP websites:
— HP corporate website
• http://www.hp.com/go/storage
— HP storage products
— compatibility information
• http://www.hp.com/service_locator
— HP Support website
• http://www.hp.com/support/mslg3tstree
— interactive troubleshooting tool
• http://www.hp.com/support/manuals
— documentation about HP products
• http://www.hp.com/support/tapetools
— HP Library & Tape Tools diagnostic software
Typographic conventions
Table 56 Document conventions
Element
Convention
Cross-reference links and e-mail addresses
Blue text:
Website addresses
Blue, underlined text:
HP StorageWorks MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries User and service
guide
241
Содержание StorageWorks MSL2024
Страница 16: ...16 ...
Страница 216: ...Troubleshooting 216 ...
Страница 240: ...Upgrading and servicing the Tape Library 240 ...
Страница 244: ...Support and other resources 244 ...
Страница 251: ...HP StorageWorks MSL2024 MSL4048 MSL8048 and MSL8096 Tape Libraries User and service guide 251 ...
Страница 254: ...Japanese laser notice Spanish laser notice Recycling notices English notice Regulatory compliance and safety 254 ...
Страница 256: ...Estonian notice Finnish notice French notice German notice Regulatory compliance and safety 256 ...
Страница 258: ...Lithuanian notice Polish notice Portuguese notice Romanian notice Regulatory compliance and safety 258 ...
Страница 260: ...Battery replacement notices Dutch battery notice Regulatory compliance and safety 260 ...
Страница 262: ...Italian battery notice Japanese battery notice Regulatory compliance and safety 262 ...
Страница 264: ...Regulatory compliance and safety 264 ...
Страница 266: ...Electrostatic discharge 266 ...