Chapter 1: Maintaining and
Troubleshooting the HP
ProLiant DL360 G9 Server
HP Server overview
The Avaya Common Servers category includes HP servers that support several Avaya software
solutions, some requiring more hardware, and memory requirements beyond the standard
configuration. This document covers the standard configuration only—consult specific Avaya
product documentation for application-specific or solution-specific server configurations.
• Avaya Common Servers are supplied under an OEM relationship and Avaya servers are
treated differently than other commercially available servers from the vendors.
• Avaya Common Servers are turnkey appliances. No server designed for a particular application
can be repurposed for use with another application. The only exception to this is when an
application has provided an upgrade or migration path from one server state to a different
server state with the appropriate kits, tools, documentation, and training materials. For
example, System Platform is providing a kit plus documentation for migrating a server running
System Platform to Appliance Virtualization Platform.
• Neither customers, business partners, distributors, nor Avaya Associates interacting with
customers and business partners, should get BIOS or other firmware updates for any third-
party OEM servers forming part of Avaya’s turnkey appliance offers. Only consult Avaya-
provided downloads, information and support. All BIOS or firmware updates are provided
through Avaya. Go to the Avaya Support website at
http://support.avaya.com
for additional
information.
• Remote access and use of HP iLO hardware management tools for the HP servers are
employed by a limited number of Avaya applications. If HP iLO is supported, that application’s
documentation will define its configuration and use. Please check with the Avaya application
product manager or appropriate documentation to confirm support.
• Do not contact HP for Service; all support, warranty, repair, and maintenance are through the
Avaya processes. If the server is purchased from Avaya, customer first point of contact is
Avaya to troubleshoot hardware issues.
Service and repair of consumable accessories and cables are not covered under maintenance.
Customers must purchase these items.
November 2015
Maintaining and Troubleshooting the HP ProLiant DL360 G9 Server
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