DIMM problems
Symptoms
• General memory problems are occurring.
• Server is out of memory.
• Memory count error exists.
• Server fails to recognize existing memory.
• Server fails to recognize new memory.
HP documentation references
Troubleshooting Guide Volume 1: DIMM handling guidelines
Server Maintenance and Service Guide: DIMMS
Helpful Guidelines
• Always follow safe ESD practices.
• Avoid electrostatic discharge.
• Always hold DIMMs by the side edges only.
• Avoid touching the connectors on the bottom of the DIMM.
• Never wrap your fingers around a DIMM.
• Avoid touching the components on the sides of the DIMM.
• Never bend or flex the DIMM.
Related links
Internal Field Replaceable Units
on page 22
Troubleshooting memory DIMMs
on page 33
Replacing memory DIMMs
on page 35
Troubleshooting memory DIMMs
About this task
Follow the steps below to troubleshoot a DL360/380G9 4GB RDIMM.
Procedure
1. If general memory problems are occurring:
a. Navigate to
HP Embedded Diagnostics
>
System Health
>
Memory
, see
Diagnosing
system faults using HP ProLiant DL360 G9 Server console
on page 12.
b. Isolate and minimize the memory configuration.
c. Check any server LEDs that correspond to memory slots.
d. View power-up screen for any memory errors displayed if monitor is installed.
e. If you are unsure which DIMM has failed, test each bank of DIMMs by removing all
other DIMMs. Then, isolate the failed DIMM by switching each DIMM in a bank with a
Internal Field Replaceable Units
November 2015
Maintaining and Troubleshooting the HP ProLiant DL360 G9 Server
33
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