known working DIMM. Start installing CH1A first and then proceed to install CH2B,
second and continue to populate in that order.
f. Remove any third – party memory.
g. To test the memory, navigate to
HP Embedded Diagnostics
>
Component Tests
>
Memory
to run the memory test.
2. If the server is out of memory:
a. Ensure no operating system errors are indicated.
b. Ensure a memory count error did not occur. Refer to the message displaying memory
count during POST. This can only be viewed with monitor and keyboard.
3. If a memory count error exists, a possible cause is that the memory modules are not
installed correctly.
a. Ensure the memory modules are supported by the server.
b. Ensure the memory modules have been installed correctly in a supported configuration.
c. Ensure the memory modules are seated properly
d. Ensure no operating system errors are indicated.
e. Restart the server and check to see if the error message is still displayed.
f. Run
HP Embedded Diagnostics
>
Component Tests
. Then, replace failed
components as indicated.
4. If the server fails to recognize existing memory:
a. Reseat the memory.
b. Ensure the memory is configured properly.
c. Ensure a memory count error does not occur. See the message displaying memory
count during POST. This can only be viewed with monitor and keyboard.
5. If the server fails to recognize new memory:
a. Ensure the memory is the correct type for the server and is installed according to the
server requirements.
b. Ensure you have not exceeded the memory limits of the server or operating system.
c. Ensure the memory is seated properly.
d. If possible test the memory by installing the memory into a known working server.
Ensure the memory meets the requirements of the new server on which you are testing
the memory.
Next steps
If the part is defective, continue with the following removal and replacement procedures.
Related links
DIMM problems
on page 33
Maintaining and Troubleshooting the HP ProLiant DL360 G9 Server
November 2015
Maintaining and Troubleshooting the HP ProLiant DL360 G9 Server
34
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