HP EX485 - MediaSmart Server - 2 GB RAM, Руководство пользователя

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Troubleshooting & FAQs
Podcasts not Showing in Playlist.
Podcasts copied over will not show in playlist for server.
HP Media Collector does not Appear to be Working
HP Media Collector is used by the HP MediaSmart Server to copy music, photos, and videos of
users that have accounts on the HP MediaSmart Server.
There are some common causes for the HP Media Collector to appear not to work:
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No music/media in library
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The Server may not have refreshed yet
•
Accounts may not match or guest account disabled
•
Guest account disabled
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Media Type is not Enabled for Collection
•
Home Computer is not Included as a Scanned Computer
No music/media in library
Add music to library.
Also look at the following sections for more troubleshooting ideas:
•
The aggregation application that runs on the client is not running or is failing
•
The aggregation application may not be accessing the desired material on the client side
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The server may be down or unreachable
The aggregation application that runs on the client is not running or is failing
At a lower level, this could also have several causes. The most likely one is that there is a problem
running the automatically scheduled aggregation task. The user can browse to the list of scheduled
tasks, turn on view hidden tasks, and look for a task called MediaAggregator.txt. Located at
"C:\Documents and Settings\<user>\Local Settings\Application Data\Hewlett-Packard\HP
MediaSmart Server"
If this task does not exist, then there has been a problem setting up the task and they should
probably log out and log in again. This should cause a startup task to run (normal installation sets
this up for all users). If the task exists, the user can see when it last ran, which indicates whether it
ran recently enough to pick up the changes. You can check how often the aggregation is
configured to run. You can also select the task and manually run it.
The scheduling, as mentioned above, can be a problem if the user has just changed to a more
frequent setting, but the next scheduled run (according to the old setting) is well in the future. The
changed setting won't be picked up until it runs next in the schedule, or the user logs out and in
again, or until the user manually runs the task.
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