HP EX485 - MediaSmart Server - 2 GB RAM, Руководство пользователя

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Troubleshooting & FAQs
2. Turn off the server.
3. Contact HP Support at http://www.hp.com/support .
No Server Found
If the recovery program cannot find the server, the most likely causes are:
•
The Recovery Mode was not successfully initiated—repeat step 5 if you did not push the
Status/Recovery button while the Health indicator lights was blinking red and aqua white.
•
A firewall is blocking the connection - configure the firewall to allow the Windows Home Server
Recovery application or to allow connections over TCP port 8192 and UDP port 8192. If opening
these ports, be sure to close them after the recovery has completed. For more information, see the
vendor’s documentation.
•
The network connection is not working. For troubleshooting network connections, see Network
Connection Issues .
Recovery Fails
If the recovery fails, one of the following messages will be displayed:
•
The server disks could not be reformatted
The partition data on the server could not be written
•
The primary volume on the server could not be written
•
The recovery image could not be loaded
The most likely causes of these messages are:
A connection failure.
1. Make sure that you are using a wired connection to the server from the computer you are using to
do the recovery.
2. Check network connections
3. Repeat the recovery or reset.
File Transfer Failure
What to do about a failure when transferring files to the HP MediaSmart Server from your
computer.
To correct a file transfer failure
1. Compare files that you were transferring with the files on the shared folder and try transferring the
missing files again.
2. If the transfer fails again, check that you can access the Windows Home Server.
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