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Help desk and problem resolution

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Management of help desk tickets

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Remote troubleshooting

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Remote problem resolution

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Client disaster recovery

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Software and operations management

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Ongoing client management

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HP system software deployment

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Application self-healing (the ability to identify and repair certain application problems)

Altiris Solutions software provides easy-to-use software distribution capabilities. HP Client Manager
for Altiris enables communication with the Altiris Solutions software, which can be used to complete
new hardware deployment or personality migration to a new operating system using easy-to-follow
wizards. HP Client Manager for Altiris is available for download from the HP Web site.

When Altiris Solutions software is used in conjunction with HP System Software Manager or HP
Client Manager for Altiris, administrators can also update the system BIOS and device driver software
from a central console.

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Chapter 11 Management

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Содержание EliteBook 8460p

Страница 1: ...HP Notebook Reference Guide ...

Страница 2: ...contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Second Edition March 2011 First Edition June 201...

Страница 3: ...llow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety o...

Страница 4: ...Safety warning notice iv ...

Страница 5: ...N 6 Roaming to another network 6 Using HP Mobile Broadband select models only 7 Inserting a SIM 7 Removing a SIM 8 Using GPS select models only 8 Using Bluetooth wireless devices 8 Bluetooth and Internet Connection Sharing ICS 8 Connecting to a wired network 9 Using a modem select models only 9 Connecting a modem cable 9 Connecting a country or region specific modem cable adapter 11 Selecting a lo...

Страница 6: ...rotection on wakeup 25 Using Power Assistant select models only 27 Using battery power 27 Finding additional battery information 27 Using Battery Check 28 Displaying the remaining battery charge 28 Maximizing battery discharge time 28 Managing low battery levels 28 Identifying low battery levels 28 Resolving a low battery level 29 Resolving a low battery level when external power is available 29 R...

Страница 7: ...ing a smart card 40 Using a USB device 40 Connecting a USB device 41 Removing a USB device 41 Using 1394 devices select models only 41 Connecting a 1394 device 42 Removing a 1394 device 42 Using an eSATA device select models only 42 Connecting an eSATA device 43 Removing an eSATA device 43 Using a serial device select models only 44 Using optional external devices 44 Using optional external drives...

Страница 8: ...57 Managing a BIOS administrator password 57 Entering a BIOS administrator password 58 Managing a Computer Setup DriveLock password 58 Setting a DriveLock password 59 Entering a DriveLock password 60 Changing a DriveLock password 60 Removing DriveLock protection 60 Using Computer Setup Auto DriveLock 61 Entering an Automatic DriveLock password 61 Removing Automatic DriveLock protection 61 Using an...

Страница 9: ...evice order 77 Enabling boot devices in Computer Setup 78 Considering boot order changes 79 Choosing MultiBoot preferences 80 Setting a new boot order in Computer Setup 80 Dynamically choosing a boot device using the F9 prompt 80 Setting a MultiBoot Express prompt 81 Entering MultiBoot Express preferences 81 11 Management 82 Using Client Management Solutions 82 Configuring and deploying a software...

Страница 10: ...Appendix B Troubleshooting resources 91 Appendix C Electrostatic Discharge 92 Index 93 x ...

Страница 11: ...nd recovery maintenance and specifications Help and Support Contains information about the operating system drivers troubleshooting tools and technical support To access Help and Support select Start Help and Support For country or region specific support go to http www hp com support select your country or region and follow the on screen instructions Safety Comfort Guide Describes proper workstat...

Страница 12: ...ice Bluetooth device For more information on wireless technology refer to the information and Web site links provided in Help and Support Identifying wireless and network status icons Windows 7 Icon Name Description Wireless connected Indicates that one or more wireless devices are on Wireless disconnected Indicates that all wireless devices are off HP Connection Manager select models only Opens H...

Страница 13: ...devices are on Wireless disconnected Indicates that all wireless devices are off HP Connection Manager select models only Opens HP Connection Manager which enables you to create and manage WWAN connections select models only and monitor the status of WLAN and Bluetooth connections Wireless network connection connected Indicates that one or more WLAN devices are connected to a network Wireless netw...

Страница 14: ...n interface for connecting to the Internet using HP Mobile Broadband and an interface for sending and receiving SMS text messages HP Connection Manager allows you to manage the following devices Wireless local area network WLAN WiFi Wireless wide area network WWAN HP Mobile Broadband Bluetooth HP Connection Manager provides information and notifications on connection status power status SIM detail...

Страница 15: ... connection Windows Vista 1 Be sure that the WLAN device is on Refer to Turning wireless devices on or off on page 4 2 Select Start Connect to 3 Select your WLAN from the list If the network is unsecured a warning is displayed Click Connect Anyway to accept the warning and complete the connection If the network is a security enabled WLAN you are prompted to enter a network security code Type the c...

Страница 16: ...rk from unauthorized access WLANs in public areas hotspots like coffee shops and airports may not provide any security If you are concerned about the security of your computer in a hotspot limit your network activities to e mail that is not confidential and basic Internet surfing Wireless radio signals travel outside the network so other WLAN devices can pick up unprotected signals You can take th...

Страница 17: ...ed with your computer or it may be provided separately by the mobile network service provider For information on inserting and removing the SIM refer to Inserting a SIM on page 7 and Removing a SIM on page 8 For information on HP Mobile Broadband and how to activate service with a preferred mobile network service provider refer to the HP Mobile Broadband information included with your computer For...

Страница 18: ... System GPS GPS satellites deliver location speed and direction information to GPS equipped systems For more information refer to the HP GPS and Location software Help Using Bluetooth wireless devices A Bluetooth device provides short range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following Computers Phones Imaging d...

Страница 19: ...modem select models only A modem must be connected to an analog telephone line using a 6 pin RJ 11 modem cable purchased separately In some countries or regions a specific modem cable adapter is also required Jacks for digital PBX systems may resemble analog telephone jacks but they are not compatible with the modem WARNING To reduce the risk of electric shock fire or damage to the equipment do no...

Страница 20: ...2 Plug the modem cable into the RJ 11 telephone wall jack 2 10 Chapter 2 Networking select models only ...

Страница 21: ... Plug the modem cable into the modem jack 1 on the computer 2 Plug the modem cable into the modem cable adapter 2 3 Plug the modem cable adapter 3 into the telephone wall jack Selecting a location setting Viewing the current location selection Windows 7 1 Select Start Control Panel 2 Click Clock Language and Region 3 Click Region and Language 4 Click the Location tab to display your location Windo...

Страница 22: ... Select Start Device and Printers 2 Right click the device that represents your computer and click Modem settings NOTE You must set up an initial current location area code before you can view the Dialing Rules tab If you do not have a location already set up you are prompted to enter the location when you click Modem settings 3 Click the Dialing Rules tab 4 Click New The New Location window opens...

Страница 23: ...setting as the current location click OK To select another location setting as the current location setting select your preference from the settings in the Location list and then click OK NOTE You can use the preceding procedure to add location settings for places within your own country or region as well as in other countries or regions For example you could add a setting named Work that includes...

Страница 24: ...etwork cable into a network wall jack 2 WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug a modem cable or telephone cable into an RJ 45 network jack 14 Chapter 2 Networking select models only ...

Страница 25: ...a hotkeys specific keys pressed in combination with the fn key Media keys Refer to the Getting Started guide for information about your computer s media activity controls Audio Your computer provides a variety of audio related functions Play music Record sound Download music from the Internet Create multimedia presentations Transmit sound and images with instant messaging programs Stream radio pro...

Страница 26: ...ese steps 1 Select Start Control Panel Hardware and Sound Sound 2 When the Sound window opens click the Sounds tab Under Program Events select any sound event such as a beep or alarm and click the Test button You should hear sound through the speakers or through connected headphones To check the recording functions on your computer follow these steps 1 Select Start All Programs Accessories Sound R...

Страница 27: ...Start All Programs Accessories Sound Recorder 2 Click Start Recording and speak into the microphone Save the file to your desktop 3 Open a multimedia program and play back the sound To confirm or change the audio settings on your computer select Start Control Panel Audio Audio 17 ...

Страница 28: ... and save the photo or video recording The webcam software enables you to experiment with the following features Capturing and sharing video Streaming video with instant message software Taking still photos For information on how to access the webcam refer to the Getting Started guide For information on using the webcam select Start Help and Support 18 Chapter 3 Multimedia ...

Страница 29: ...r s video ports VGA The external monitor port or VGA port is an analog display interface that connects an external VGA display device such as an external VGA monitor or a VGA projector to the computer To connect a VGA display device connect the device cable to the external monitor port NOTE For product specific instructions on switching the screen image refer to your Getting Started guide Video 19...

Страница 30: ...for additional information NOTE For product specific instructions on switching the screen image refer to your Getting Started guide Configuring audio for HDMI To configure HDMI audio first connect an audio or video device such as a high definition TV to the HDMI port on your computer Then configure the default audio playback device as follows 1 Right click the Speakers icon in the notification are...

Страница 31: ...splay a wireless TV adapter purchased separately is required Content that asserts output protection such as DVD and Blu ray discs will not play on Intel Wireless Display For details about using the wireless TV adapter refer to the manufacturer s instructions NOTE Be sure that wireless is enabled on your computer before using the wireless display Video 21 ...

Страница 32: ...eriod Although you can shut down the computer with the power button the recommended procedure is to use the Windows shut down command NOTE If the computer is in the Sleep state or in Hibernation you must first exit Sleep or Hibernation before shutdown is possible 1 Save your work and close all open programs 2 Windows 7 Select Start Shut down Windows Vista Select Start click the arrow next to the L...

Страница 33: ...d exiting Sleep The system is set at the factory to initiate Sleep after a period of inactivity when running on battery power or on external power Power settings and timeouts can be changed using Power Options in Windows Control Panel With the computer on you can initiate Sleep in any of the following ways Briefly press the power button Close the display Windows 7 Select Start click the arrow next...

Страница 34: ...click the power meter icon and select an item from the list Different power meter icons indicate whether the computer is running on battery or external power The icon also displays a message if the battery has reached a low or critical battery level Using power plans A power plan is a collection of system settings that manages how the computer uses power Power plans can help you conserve power or ...

Страница 35: ...ngs and make your changes Setting password protection on wakeup To set the computer to prompt for a password when the computer exits Sleep or Hibernation follow these steps Windows 7 1 Select Start Control Panel System and Security Power Options 2 In the left pane click Require a password on wakeup 3 Click Change Settings that are currently unavailable 4 Click Require a password recommended NOTE I...

Страница 36: ...4 Click Require a password recommended 5 Click Save changes 26 Chapter 4 Power management ...

Страница 37: ... connected to the computer and other factors Keeping the battery in the computer whenever the computer is plugged into AC power charges the battery and also protects your work in case of a power outage If the computer contains a charged battery and is running on external AC power the computer automatically switches to battery power if the AC adapter is disconnected from the computer or an AC power...

Страница 38: ...creases as the battery storage capacity naturally degrades Tips for maximizing battery discharge time Lower the brightness on the display Remove the battery from the computer when it is not being used or charged Store the battery in a cool dry location Select the Power saver setting in Power Options Managing low battery levels The information in this section describes the alerts and system respons...

Страница 39: ...1 Turn off the computer or initiate Hibernation 2 Replace the discharged battery with a charged battery 3 Turn on the computer Resolving a low battery level when no power source is available Initiate Hibernation Save your work and shut down the computer Resolving a low battery level when the computer cannot exit Hibernation When the computer lacks sufficient power to exit Hibernation follow these ...

Страница 40: ...ck in Help and Support notifies you to replace the battery when an internal cell is not charging properly or when the battery storage capacity has reached a weak condition If the battery is possibly covered by an HP warranty instructions include a warranty ID A message refers you to the HP Web site for more information about ordering a replacement battery Using external AC power NOTE For informati...

Страница 41: ...charge If the computer is turned on the power meter icon in the notification area changes appearance When you disconnect external AC power the following events occur The computer switches to battery power The display brightness is automatically decreased to save battery life Using external AC power 31 ...

Страница 42: ... from using the high performance mode to using the power saving mode to conserve battery life Similarly when you switch from battery power to AC power the computer can switch back to the high performance mode NOTE In some instances in order to optimize performance of the computer the system does not allow you to switch modes or it may prompt you to switch It may also be necessary to close all prog...

Страница 43: ...ported on your computer refer to the Getting Started guide Inserting a digital card CAUTION To reduce the risk of damage to the digital card connectors use minimal force to insert a digital card 1 Hold the card label side up with the connectors facing the computer 2 Insert the card into the Media Card Reader and then press in on the card until it is firmly seated You will hear a sound when the dev...

Страница 44: ...n screen instructions 3 Either press in on the card 1 and then remove it from the slot 2 or Pull the card out of the slot Using PC Cards select models only A PC Card is a credit card sized accessory designed to conform to the standard specifications of the Personal Computer Memory Card International Association PCMCIA The PC Card slot supports the following types of PC Cards 32 bit CardBus and 16 ...

Страница 45: ...oftware required for the device If you are instructed by the PC Card manufacturer to install device drivers Install only the device drivers for your operating system Do not install other software such as card services socket services or enablers supplied by the PC Card manufacturer Using PC Cards select models only 35 ...

Страница 46: ...on 1 This action extends the button into position for releasing the insert 2 Press the PC Card eject button again to release the insert 3 Pull the insert out of the slot 2 To insert a PC Card 1 Hold the card label side up with the connectors facing the computer 2 Insert the card into the PC Card slot and then press in on the card until it is firmly seated You will hear a sound when the card has be...

Страница 47: ...he PC Card b Press the PC Card eject button again to release the PC Card c Pull the PC Card 2 out of the slot Using ExpressCards select models only An ExpressCard is a high performance PC Card that is inserted into the ExpressCard slot Like standard PC Cards ExpressCards are designed to conform to the standard specifications of the PCMCIA Configuring an ExpressCard Install only the software requir...

Страница 48: ...he insert 1 to unlock it 2 Pull the insert out of the slot 2 To insert an ExpressCard 1 Hold the card label side up with the connectors facing the computer 2 Insert the card into the ExpressCard slot and then press in on the card until it is firmly seated You will hear a sound when the card has been detected and a menu of options may be displayed NOTE The first time you connect an ExpressCard a me...

Страница 49: ...of the slot 2 Using smart cards select models only NOTE The term smart card is used throughout this chapter to refer to both smart cards and Java Cards A smart card is a credit card sized accessory that carries a microchip containing memory and a microprocessor Like personal computers smart cards have an operating system to manage input and output and they include security features to protect agai...

Страница 50: ...ouse drive printer scanner or hub Some USB devices may require additional support software which is usually included with the device For more information about device specific software refer to the manufacturer s instructions These instructions may be provided with the software on disc or on the manufacturer s Web site The computer has at least 1 USB port that supports USB 1 0 1 1 2 0 or 3 0 devic...

Страница 51: ...sponsive system use the following procedure to safely remove the USB device 1 To remove a USB device save your information and close all programs associated with the device 2 Click the remove hardware icon in the notification area at the far right of the taskbar and then follow the on screen instructions 3 Remove the device Using 1394 devices select models only IEEE 1394 is a hardware interface th...

Страница 52: ...ove the 1394 device 1 To remove a 1394 device save your information and close all programs associated with the device 2 Click the remove hardware icon in the notification area at the far right of the taskbar and then follow the on screen instructions 3 Remove the device Using an eSATA device select models only An eSATA port connects an optional high performance eSATA component such as an eSATA ext...

Страница 53: ...duce the risk of damage to an eSATA connector do not pull on the cable to remove the eSATA device CAUTION To reduce the risk of loss of information or an unresponsive system use the following procedure to safely remove the device 1 To remove an eSATA device save your information and close all programs associated with the device 2 Click the remove hardware icon in the notification area at the far r...

Страница 54: ...ter 2 If you are connecting a powered device plug the device power cord into a grounded AC outlet 3 Turn on the device To disconnect an unpowered external device turn off the device and then disconnect it from the computer To disconnect a powered external device turn off the device disconnect it from the computer and then unplug the AC power cord Using optional external drives Removable external d...

Страница 55: ...vice so that additional ports and connectors can be used with the computer NOTE The computer has only one expansion port Using the docking connector select models only The docking connector connects the computer to an optional docking device An optional docking device provides additional ports and connectors that can be used with the computer NOTE The following image may look slightly different th...

Страница 56: ...46 Chapter 5 External cards and devices ...

Страница 57: ...down through the operating system Do not use excessive force when inserting a drive into a drive bay Do not type on the keyboard or move the computer while an optical drive is writing to a disc The write process is sensitive to vibration When the battery is the only source of power be sure that the battery is sufficiently charged before writing to media Avoid exposing a drive to temperature or hum...

Страница 58: ...er 2 Select Start All Programs Accessories System Tools Disk Defragmenter 3 Windows 7 Click Defragment disk NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support for more information Windows Vist...

Страница 59: ...ly protected or whether a drive is parked use the icon in the notification area at the far right of the taskbar If the software is enabled a green check mark is superimposed over the hard drive icon If the software is disabled a red X is superimposed over the hard drive icon If the drives are parked a yellow moon is superimposed over the hard drive icon If the icon in the notification area is not ...

Страница 60: ...e notification area and then select Settings 2 Click the appropriate button to change settings 3 Click OK Using optical drives select models only Optical drives include the following CD DVD Blu ray BD Identifying the installed optical drive Select Start Computer A list of all the devices installed in your computer including your optical drive is displayed Inserting an optical disc Tray load 1 Turn...

Страница 61: ...ia content Slot load CAUTION Do not insert 8 cm optical discs into a slot load optical drive It may cause damage to the optical drive 1 Turn on the computer 2 Hold the disc by the edges to avoid touching the flat surfaces and position the disc label side up 3 Gently slide the disc into the slot load optical drive Removing an optical disc Tray load There are 2 ways to remove a disc depending on whe...

Страница 62: ...isc Hold the disc by the edges and avoid touching the flat surfaces NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 3 Close the disc tray and place the disc in a protective case When the disc tray fails to open normally 1 Insert the end of a paper clip 1 into the release access in the front bezel of the drive 2 Press in gently on the paper clip until the tray is r...

Страница 63: ...urfaces NOTE If the tray is not fully accessible tilt the disc carefully as you remove it 4 Close the disc tray and place the disc in a protective case Slot load 1 Press the release button 1 next to the drive 2 Remove the disc 2 by holding it by the edges and avoid touching the flat surfaces 3 Place the disc in a protective case Using optical drives select models only 53 ...

Страница 64: ... drive you are sharing select Start Computer 2 Right click the optical drive you want to share and click Properties 3 Click the Sharing tab and then click Advanced Sharing 4 Select the Share this folder check box 5 Type a name for the optical drive in the Share name text box 6 Click Apply and then click OK 7 To view the shared optical drive select Start Control Panel Network and Internet Network a...

Страница 65: ...puter risk Security feature Unauthorized use of the computer HP ProtectTools Security Manager in combination with a password smart card and or fingerprint reader Unauthorized access to Computer Setup f10 BIOS administrator password in Computer Setup Unauthorized access to the contents of a hard drive DriveLock password in Computer Setup Unauthorized startup from an optical drive diskette drive or ...

Страница 66: ...ock user password and the DriveLock master password set in Computer Setup the hard drive that is protected by the passwords is permanently locked and can no longer be used You can use the same password for a Computer Setup feature and for a Windows security feature You can also use the same password for more than one Computer Setup feature Use the following tips for creating and saving passwords W...

Страница 67: ...r delete this password follow these steps Setting a new BIOS administrator password 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select Security Setup BIOS Administrator Password and then press enter 4 When prompted t...

Страница 68: ...rner of the screen and then follow the on screen instructions or Use the arrow keys to select File Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Entering a BIOS administrator password At the BIOS administrator password prompt type your password using the same kind of keys you used to set the password and then press enter After 3 unsuccessful atte...

Страница 69: ...enu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select Security DriveLock Passwords and then press enter 4 Use a pointing device to click the hard drive you want to protect or Use the arrow keys to select the hard drive you want to protect and then press enter 5 Read the warning To continue select YES 6 When prom...

Страница 70: ...device or the arrow keys to select the password you want to change 6 When prompted type your current password and then press enter 7 When prompted type a new password and then press enter 8 When prompted type the new password again to confirm and then press enter 9 To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen ...

Страница 71: ...tart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select Security Automatic DriveLock and then press enter 4 Use a pointing device or the arrow keys to select an internal hard drive and then press enter 5 Read the warning To continue sele...

Страница 72: ...protection 6 To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the arrow keys to select File Save Changes and Exit and then press enter 62 Chapter 7 Security ...

Страница 73: ... most cases repair any damage they have caused To provide ongoing protection against newly discovered viruses antivirus software must be kept up to date An antivirus program may be preinstalled on your computer and may include a trial offer It is strongly recommended that you upgrade the trial offer or purchase the antivirus program of your choice in order to fully protect your computer For more i...

Страница 74: ...hen a firewall is installed on a system all data sent to and from the system is monitored and compared with a set of user defined security criteria Any data that does not meet those criteria is blocked Your computer or networking equipment may already have a firewall installed If not firewall software solutions are available NOTE Under some circumstances a firewall can block access to Internet gam...

Страница 75: ... and other software may have become available after the computer left the factory To be sure that all available updates are installed on the computer observe these guidelines Run Windows Update as soon as possible after you set up your computer Run Windows Update monthly thereafter Obtain updates to Windows and other Microsoft programs as they are released from the Microsoft Web site and through t...

Страница 76: ...s preinstalled on select computer models This software can be accessed through Windows Control Panel It provides security features that help protect against unauthorized access to the computer networks and critical data For more information refer to the HP ProtectTools online Help 66 Chapter 7 Security ...

Страница 77: ...r may look slightly different from the illustration in this section Refer to the Getting Started guide for the location of the security cable slot on your computer 1 Loop the security cable around a secured object 2 Insert the key 1 into the cable lock 2 3 Insert the cable lock into the security cable slot on the computer 3 and then lock the cable lock with the key Installing an optional security ...

Страница 78: ... a Single Sign On service that allows you to use your fingerprint scanner to create credentials for any application that requires a user name and password Locating the fingerprint reader The fingerprint reader is a small metallic sensor that is located in one of the following areas of your computer Near the bottom of the TouchPad On the right side of the keyboard On the upper right side of the dis...

Страница 79: ...8 Maintenance 69 ...

Страница 80: ...ng procedures Follow the procedures in this section to safely clean your notebook or tablet PC WARNING To prevent electric shock or damage to components do not attempt to clean your notebook or tablet PC while it is turned on Turn off the notebook or tablet PC Disconnect external power Disconnect all powered external devices CAUTION Do not spray cleaning agents or liquids directly on any notebook ...

Страница 81: ...ousehold debris on the keyboard surface Cleaning a tablet PC pen and pen holder Using one of the cleaning solutions listed previously moisten a soft microfiber cloth or chamois or use an acceptable germicidal disposable wipe To clean the pen rub the pen in an up and down motion to aid in removing dirt and debris To clean the pen holder use a rotating motion around the opening of the pen holder CAU...

Страница 82: ...mputer you are using or to show the software for all supported models Select Show software for all supported models If you have used HP SoftPaq Download Manager previously go to Step 3 a Select your operating system and language filters in the Configuration Options window The filters limit the number of options that are listed in the Product Catalog pane For example if only Windows 7 Professional ...

Страница 83: ... the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen To select a menu or a menu item use...

Страница 84: ...tarts Restoring factory settings in Computer Setup NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup 3 U...

Страница 85: ...successful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from...

Страница 86: ...ollowing diagnostic tests are available in System Diagnostics Start up test This test analyzes the main computer components that are required to start the computer Run in test This test repeats the start up test and checks for intermittent problems that the start up test does not detect Hard disk test This test analyzes the physical condition of the hard drive and then checks all data in every sec...

Страница 87: ...rive bay locations in the following order NOTE Some of the boot devices and drive bay locations listed may not be supported on your computer Notebook upgrade bay Optical drive Notebook hard drive USB diskette drive USB CD ROM USB hard drive Notebook Ethernet Secure Digital SD Memory Card Docking station upgrade bay External SATA drive You can change the order in which the computer searches for a b...

Страница 88: ... NOTE The USB Port option must be enabled in order to use USB legacy support It is enabled at the factory If the port becomes disabled reenable it by selecting System Configuration Port Options and then selecting USB Port or To enable a NIC device select System Configuration Boot Options and then select PXE Internal NIC boot 4 To save your changes and exit Computer Setup click the Save icon in the...

Страница 89: ... boot order However if there are two optical devices and the first optical device does not boot either because it does not contain media or the media is not a boot disc the system will try to boot to the second optical device Changing the boot order also changes the logical drive designations For example if you start up from a CD ROM drive with a disc formatted as drive C that CD ROM drive becomes...

Страница 90: ... Setup 3 Use a pointing device or the arrow keys to select the Legacy Boot Order list and then press enter 4 To move the device up in the boot order use a pointing device to click the up arrow or press the key or To move the device down in the boot order use a pointing device to click the down arrow or press the key 5 To save your changes and exit Computer Setup click the Save icon in the lower le...

Страница 91: ...ss Boot startup location menu is not displayed 5 To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the arrow keys to select File Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Entering MultiBoot Express preferences When the Express Boot menu dis...

Страница 92: ...on the computer Configuring and deploying a software image The computer is shipped with a preinstalled system software image The initial software image is configured during the first time setup of the computer After a brief software unbundling occurs the computer is ready to be used A customized software image can be deployed distributed in one of the following ways Installing additional software ...

Страница 93: ... Web accessible reporting of business critical details such as thermal warnings and memory alerts Remote updating of system software such as device drivers and the system BIOS NOTE Additional functionality can be added when HP Client Manager for Altiris is used with optional Altiris Solutions software purchased separately When HP Client Manager for Altiris installed on a client computer is used wi...

Страница 94: ...tware distribution capabilities HP Client Manager for Altiris enables communication with the Altiris Solutions software which can be used to complete new hardware deployment or personality migration to a new operating system using easy to follow wizards HP Client Manager for Altiris is available for download from the HP Web site When Altiris Solutions software is used in conjunction with HP System...

Страница 95: ...ating systems applications and content on distributed computers from any location Integrate CCM with help desks and other system management tools for seamless operations Leverage a common infrastructure for management of software and content on standard computing devices across any network for all enterprise users Scale to meet enterprise needs HP SSM System Software Manager HP SSM lets you remote...

Страница 96: ...an be managed whether they are on or off The iAMT solution is available on computers with Intel Centrino with vPro mobile technology Features of iAMT include Hardware inventory information Event notification Power management Remote diagnosis and repair Hardware based isolation and recovery limit or cut off computer network access if virus like activity is detected 86 Chapter 11 Management ...

Страница 97: ... search for iAMT Intel ME Configuration Select To do this Intel ME State Control Intel ME Firmware Local Update LAN Controller Intel ME Features Control Intel ME Power Control Disable enable the management engine Disable enable local management of firmware updates Disable enable the integrated network controller Disable enable AMT or none Configure the management engine power policies iAMT Configu...

Страница 98: ...he MEBx password Secure Firmware Update Disable enable or disable updating firmware remotely Set PRTC Set the real time clock Idle Timeout Set a time out value Change Intel ME Password Select To do this Change ME Password Change the password NOTE The default password is admin 88 Chapter 11 Management ...

Страница 99: ...rity devices with magnetic fields include airport walk through devices and security wands Airport conveyer belts and similar security devices that check carry on baggage use X rays instead of magnetism and do not damage drives In flight computer use is at the discretion of the airline If you plan to use the computer during a flight check with the airline in advance If the computer will be unused a...

Страница 100: ...puter related customs regulations for each country or region on your itinerary Check the power cord and adapter requirements for each location in which you plan to use the computer Voltage frequency and plug configurations vary WARNING To reduce the risk of electric shock fire or damage to the equipment do not attempt to power the computer with a voltage converter kit sold for appliances 90 Append...

Страница 101: ...onnection Contact HP Customer Support at http www hp com go contactHP NOTE For worldwide support click Contact HP worldwide on the left side of the page or go to http welcome hp com country us en wwcontact_us html Choose from the following types of support Chat online with an HP technician NOTE When chat is not available in a particular language it is available in English E mail HP Customer Suppor...

Страница 102: ...tions direct you to unplug the computer unplug it after being properly grounded and before removing a cover Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before handling components discharge static electricity by touching an unpainted metal s...

Страница 103: ...ng your computer 70 Computer Setup BIOS administrator password 57 DriveLock password 58 enabling bootable devices 78 navigating and selecting 73 restoring factory settings 74 setting boot order 80 setting MultiBoot Express prompt 81 computer traveling 30 89 configuring audio for HDMI 20 ExpressCards 37 PC Cards 35 connecting to existing wireless network 5 wired network 9 Connection Manager 4 conne...

Страница 104: ...legacy support USB 73 lights drive 49 local area network LAN cable required 13 connecting cable 13 logical drive designations 79 low battery level 28 M maintenance Disk Cleanup 48 Disk Defragmenter 48 media activity controls 15 media hotkeys 15 modems connecting a modem cable 9 connecting a modem cable adapter 11 selecting a location setting 11 MultiBoot Express 77 81 N network cable connecting 13...

Страница 105: ...mputer 30 89 tray load optical drive 50 troubleshooting resources 91 turning off the computer 22 turning wireless devices on or off 4 U unresponsive system 22 updates software 83 USB cable connecting 41 USB devices connecting 41 description 40 removing 41 USB hubs 40 USB legacy support 73 user password 56 using external AC power 30 modem 9 power meter 24 power plans 24 power saving states 23 V VGA...

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