Troubleshooting
5–6
Table 5–1: System Troubleshooting
(continued)
Problem
Possible Cause
Action
No response to keyboard
commands.
Keyboard is password
protected.
Keyboard is not connected.
Keyboard is connected to
the mouse port.
Enter the keyboard password, if
supported by your operating
system.
Connect the keyboard to the
keyboard port.
Connect the keyboard to the
keyboard port.
No response to mouse
commands.
Mouse is not connected.
Mouse is connected to the
keyboard port.
Mouse driver not installed.
Mouse ball sticking.
Connect the mouse and restart the
operating system.
Connect the mouse to the mouse
port and restart the operating
system.
Install the appropriate mouse
driver; refer to your supplied
application software
documentation.
Refer to the section on cleaning the
mouse.
System forgets some
environment variables or
the time-of-day while
powered off.
Dead battery.
No contact between battery
holder and battery.
Replace the lithium battery. Use a
Panasonic BR2032, CR2032, or
equivalent. (See Chapter 4,
Installing System Options.)
Carefully adjust metal tab on
battery holder to allow contact with
battery.
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