HYDROSTIK PRO_UM_121031
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VIII. FAQ
This FAQ section of our HYDROSTIK PRO Metal Hydride Cartridges will help you find the
answers to numerous queries.
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Where can I get my HYDROSTIK PRO Metal Hydride Cartridge refilled?
To refill or order, visit our online Horizon Hydrogen Shop or contact info@
horizonfuelcell.com and you will be diverted to your local Horizon HYDROSTIK PRO Metal
Hydride Cartridge outlet.
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Can a refill shop also supply a new HYDROSTIK PRO Metal Hydride Cartridge?
Yes, our Horizon Hydrogen retail outlets can supply and exchange HYDROSTIK PRO
Metal Hydride Cartridges contact [email protected] for your nearest Horizon
Hydrogen outlet.
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What is the cost of the initial charge on a cylinder?
This varies between place and time, please ask at your nearest Horizon Hydrogen
outlet or contact us directly [email protected] or via our Horizon Online
Store.
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I have inherited unwanted empty or broken HYDROSTIK PRO Metal Hydride
Cartridges how do I dispose of them?
To locate your nearest HYDROSTIK PRO Metal Hydride Cartridge outlet please call
Horizon Fuel Cell Technologies or use our website.
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I have purchased a HYDROSTIK PRO Metal Hydride Cartridge, should I have received
a (gas pressure) regulator of any kind with it?
No, regulators are not included as standard you will need to order those as well.
Items that are supplied are:
(1) A HYDROSTIK PRO metal hydride cartridge
(2) A Horizon-designed adaptor that connects the SWAGELOK connector to the
HYDROSTIK PRO.
Alternatively you can purchase one online visiting the Horizon Online Store or
contact info@horizonfuelcell.
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Do HYDROSTIK PRO Metal Hydride Cartridges come delivered to you sealed? How
are they sealed?
There is a gas tight valve in the cartridge head that doesn’t allow for gas to release.
This will not be an issue though as the canisters will not contain any gases during
delivery.
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I would like to exchange my cartridge for a different size, can we do this at any
Horizon related outlet?
No, for now we only distribute a single size metal hydride cartridge.
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Can I take Metal Hydride Cartridge HYDROSTIK PRO abroad?
No more than two spare fuel cell cartridges may be carried by a passenger in carry-on
baggage, in checked baggage, or on the person.