6-8
Troubleshooting
Hitachi Universal Storage Platform V/VM Hitachi Storage Navigator User’s Guide
Error Condition
Probable Cause / Recommended Action
The dialog box that says
Loading...
is displayed
for a long period of time.
A Storage Navigator message dialog box other
than the dialog box that says
Loading...
might be
displayed behind this window. Press
Alt
key and
Tab
key to switch the dialog box.
If the dialog box that says
Loading...
remains
displayed for several hours after you apply the
settings to the storage system, contact the Hitachi
Data Systems Support Center (see Calling the
Hitachi Data Systems Support Center).
A Storage Navigator window is forcibly closed
while the processing which takes time, such as
LDEV formatting, is in progress.
Close all windows, wait until the processing which
has been in progress finishes, and then restart the
Storage Navigator.
Incorrect Display/ Disoperation during the Web Browser Operation
The page is not displayed because of an Invalid
syntax error.
Input the URL of the desired SVP to the
Trusted
sites
of
Internet Options
dialog box. See
Maintenance / Others
The program on the SVP is updated.
Exit all Web browsers on the Storage Navigator
computer, and then restart the browsers. If in
doubt, you should exit and restart the browsers.
Storage Navigator processing is temporarily
delayed.
An internal processing (e.g., configuration change,
P.P. check, operational information acquisition,
etc.) might be being executed on the SVP (Web
server).
An error occurred because a digital signature or
security certificate is expired.
You can continue using Storage Navigator even
though the digital signature for the Storage
Navigator Java application is expired. For the
operation on the displayed dialog box, see
Permission for Accessing Local Client Files.
If you are unable to resolve an error condition.
Copy the Storage Navigator configuration
information onto floppy disk(s) using the
FD
Dump Tool
(see Downloading Trace Files Using
the FD Dump Tool), and contact the Hitachi Data
Systems Support Center (see Calling the Hitachi
Data Systems Support Center).
Note on the Operation on the UNIX
If you click on the Storage Navigator main
window while a dialog box is displayed, the
dialog box will disappear (hide) behind the
Storage Navigator main window.
Click on the dialog box once more.
If you click on the Storage Navigator main
window while the Volume Migration window and
the Server Priority Manager window are
displayed, these windows will disappear (hide)
behind the Storage Navigator main window.
Click on the Volume Migration window and the
Server Priority Manager window once more.
The button on the Volume Migration window
and the Server Priority Manager window remains
active, even if you click
Apply
and the
processing is being executed. In this case, the
windows are closed if you click .
Even if the windows are closed, the processing will
continue normally.
