User Manual of Mobile Digital Video Recorder
69
13.2
FAQ
•
Why does my DVR make a beeping sound after booting?
The possible reasons for the warning beep on the device are as follows:
a)
There is no hard disk installed in the device.
b)
The hard disk is not initialized.
c)
Hard disk error
To cancel the beeping sound and use the device without any hard disks, enter the Exception Settings interface. For detailed
information, see
•
DVR fails to start up after connecting the power.
Possible reasons:
a)
Incorrect voltage input (9 to 32 VDC) and power consumption (≥ 50W).
b)
The power connections are incorrect and please refer to
c)
The motherboard or power functions abnormally. In case of hardware failure, please contact the supplier of the
product.
•
Fail to connect 3G/4G.
Possible reasons for 3G/4G connection failure are as follows:
a)
Dialing is not enabled.
b)
APN, dial number, user name and password should be set for 3G/4G VPDN private network.
c)
No 3G/4G antenna connected. When both the master/slave antennas are connected, locate them vertically with
above 20cm distance from each other.
d)
SIM card is out of service or 3G/4G service is not opened.
•
Fail to connect to Wi-Fi.
Please check the following settings:
a)
The SSID, encryption type or password are entered incorrectly.
b)
AP (access point) or router works abnormally.
c)
No Wi-Fi antenna connected or the antenna is not vertically located.
•
The DVR cannot be accessed via platform (iVMS) after successful connection to 3G/4G or Wi-Fi.
Possible reasons:
a)
The parameters (e.g., server IP, device registered ID, etc.) of the platform are configured incorrectly.
b)
The platform works abnormally.
•
Fail to obtain satellite positioning information.
Possible reasons:
a)
The satellite positioning antenna is not placed outdoor.
b)
There is no satellite positioning module (built-in or external) available for the DVR.
c)
The Position Module are configured incorrectly (please see
10.2 Configuring Satellite Positioning
•
Why does the device seem unresponsive when operating with the IR remote control?
Please read
1.3 IR Remote Control Introduction
The mobile DVR can be controlled via IR remote control and mouse.
