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C5 Installation and Operation Guide

Troubleshooting and Support 51

Chapter 12

Troubleshooting and Support

Viewing the Event Log

The C5 event log is an important troubleshooting tool. If an error occurs, the event log is
helpful in analyzing the reason and solving the problem.

f

To view the event log:

11. In the C5 Portal home page, click

Event Log

.

The Event Log page appears, displaying the event log content.

Figure 32: Event Log Page

Every event message has the following format:

< Month >< Day >< Hour >|< Event Type >|< Event ID >|< Event Type >|< Message >

«
...
51
52
53
54
55
...
»

Содержание C5

Страница 1: ...C5 Installation and Operation Guide Version 1 2 February 2010 ...

Страница 2: ... Copyright 2009 Hi Tech Solutions Inc ...

Страница 3: ...nstalling Dual Camera 9 Chapter 2 System Components 11 C5 System Components 12 System Software 12 Software Integration in a Network 12 Host PC 13 Chapter 3 Installation and Initial Configuration 15 Physical Installation 15 Installation Location Considerations 15 Step 1 Determining C5 Location 15 Step 2 Installing C5 17 Step 3 Installing a Loop Detector 21 Step 4 Performing Electrical Connections 2...

Страница 4: ...guration File 39 Viewing and Changing General Parameters 39 Viewing and Changing Monitoring Parameters 40 Viewing and Changing Local Camera Parameters 41 Viewing and Changing Remote Camera Parameters 42 Viewing and Changing Network Client Parameters 42 Chapter 9 Changing Network Connection Settings 45 Changing LAN Connection Settings 45 Changing Wireless Connection Settings 46 Chapter 10 Camera Ad...

Страница 5: ...C5 Installation and Operation Guide Table of Contents 3 Appendix E Software Update 67 Updating C5 Software 67 Appendix F Document History 69 ...

Страница 6: ......

Страница 7: ...s Acronym Meaning BW Black and white DLL Dynamic Link Library GUI Graphic User Interface HTS Hi Tech Solutions HW Hardware ID Identification IO Input Output LED Light Emitting Diodes LPR License Plate Recognition MSMQ Microsoft Message Queuing Services OS Operating system PC Personal computer PS Power Supply SCH SeeCarHead SDK Software Development Kit SSH Secure Shell Port forwarding TCP traffic S...

Страница 8: ...vided Other Symbols A Note statement calls your attention to additional information LED Safety Compliance The C5 illumination unit complies with International Standard IEC 60825 1 for Class 1 LED light emitting diodes products containing Class 1 LED s This Class 1 LED product poses no hazard to the user or to any other person present near the illumination unit Use of the illumination unit is total...

Страница 9: ...can be networked together to a single server Authorized vehicle numbers are stored in the unit s database and pre registered users can access and modify it via the internal web server interface using a network LAN or Internet connection C5 can transmit the recognized plate number to other systems via TCP IP over the LAN or using a wireless connection The unit is triggered either by its internal so...

Страница 10: ...w recognition sequence C5 identifies the vehicle s license plate number and if is authorized C5 opens the gate Figure 1 Typical Access control Installation For most secured areas the system can control only the entrance The exit is automatically opened for the vehicles exiting the secured area via a direct connection from the sensor to the gate Typical Monitoring Mode Installation In a monitoring ...

Страница 11: ...econdary camera is an optional ad on camera for improving recognition coverage In Stereo mode the main idea is using two different points of view for recognition Additional to the primary C5 camera installation a secondary camera SCH 3 camera is installed in order to improve recognition rates Installing Dual Camera In dual mode dual cameras a primary camera and a secondary camera are installed sid...

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Страница 13: ... are a DC adapter connected to the mains and an optional dry contact sensor indicating vehicle presence such as a loop detector You can optionally use the unit s internal motion detection instead of an external trigger The optional output is the gate relay open signal which can be used to open the gate for authorized vehicles Figure 3 Block Diagram of C5 System ...

Страница 14: ...ig C5 configuration settings You can edit the settings of the C5 configuration file as described in Viewing and Changing the C5 Configuration File C5 is an FTP server and can work with any FTP client such as WinSCP C5 is also an SSH server and can work with any SSH client such as PuTTY Software Integration in a Network C5 can either operate as a standalone unit or can connect to a central server u...

Страница 15: ...wnloaded from the HTS support website To test your client refer to SeeData Interface control document Host PC The PC host is used for ongoing operations such as updating the authorized cars list or receiving results and for installation and maintenance Use any standard PC or laptop loaded with the necessary applications connected via network communications ...

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Страница 17: ...is designated the secondary Typically the secondary camera is the SCH3 IR for reflective plates and the SCH3 Yellow for non reflective plates The dual camera option primary and secondary in dual enclosure is not currently supported Step 1 Determining C5 Location The location of C5 depends on whether you are installing it to capture an image of the front of a vehicle or its rear Determining Front I...

Страница 18: ...o 0 5 meters C in Figure 4 Do not install C5 so close that it can get damaged You can install C5 on either side of the traffic lane Figure 4 Front Installation Distances If motion detection is used instead of a loop detector the loop area in the illustration indicates the desired area of detection ...

Страница 19: ... Figure 5 Rear Installation Distances Step 2 Installing C5 The recommended angle between C5 and the car is 15 16 degrees The angle should not exceed 30 degrees The camera should face downwards in order to minimize the sun effect Since most plates are mounted at a height of 0 20 to 1 25 meters the recommended height for the C5 unit is between 1 to 1 2 meters The maximum height at which the C5 shoul...

Страница 20: ...unt the C5 unit on a wall or install it on a pole or tripod The following sections provide installation instructions Mounting C5 on a Wall Follow the instructions as indicated in the following illustrations Figure 6 Mounting C5 on a Wall ...

Страница 21: ...C5 Installation and Operation Guide Equipment Specifications Data sheets 19 Figure 7 Adjusting C5 Position and Direction Figure 8 Location of Wall Mounting Holes for a C5 Camera ...

Страница 22: ...9 Location of Wall Mounting Holes for a Secondary Camera Mounting C5 on a Pole To mount C5 on a pole use the BR 20 pole adapter The pole adaptor includes two straps of different sizes to accommodate various pole circumferences 1 Attach the pole adapter to the pole using one of the straps Tighten the strap Figure 10 BR 20 Pole Adapter 2 Connect the bracket base of C5 to the pole adapter board Use t...

Страница 23: ...nd enables access to the C5 web server and secure shell Step 5 Fine Tuning the Loop Detector It is recommended to use loop detectors with a fast response time of under 50 msec For details refer to Ground Loops Specifications Factory default settings are normally set to medium sensitivity To fine tune the detector to the size of the plate increase and decrease the sensitivity Increasing the sensiti...

Страница 24: ...etwork section perform the following in that section a Enter the C5 IP address in the IP field b Enter a mask in the MASK field c Enter an address for the gateway in the GATEWAY field 9 Restart C5 as follows a Click Turn Off in the navigation pane on the left side of the C5 Portal home page The Turn off page appears Figure 13 b Click Restart C5 shuts down and restarts 10 Change the IP address of y...

Страница 25: ...ape or Mozilla Using the C5 Portal you can perform the following operations In a dual camera installation specify which camera s image to show in the C5 Portal window Specify an illumination level Edit the Authorized Cars list View the License Plate Recognitions log Edit motion detection settings View C5 images in real time Change the C5 configuration file Set C5 system time View the C5 event log ...

Страница 26: ...en any internet browser 3 In the Web Address text box enter the following http C5 IP address 4000 C5 Where C5 IP address is the IP address of C5 The C5 Portal home page appears with the main menu on the left The C5 Portal is best viewed at a screen resolution of 1024 768 pixels Figure 12 C5 Portal Home Page 4 Enter 1234 in the Password field and click Sign in Logging Off the C5 Portal f To log off...

Страница 27: ...C5 Installation and Operation Guide Equipment Specifications Data sheets 25 Figure 13 Turn Off Page 2 Click Log Off You are logged out of the C5 Portal ...

Страница 28: ......

Страница 29: ...the C5 Image page displays the image from the primary local camera You can specify which camera s image to show f To specify which camera s images are displayed in the Image page 1 In the C5 Portal home page click Image The Image page appears Figure 14 C5 Portal Image Page 2 Select which camera s images to show Primary local Camera local C5 camera Secondary remote Camera C5 second camera in dual e...

Страница 30: ...llumination Level Four levels of illumination are available f To specify the illumination level 1 In the C5 Portal home page click Image The Image page appears Figure 14 2 Select the illumination level off no illumination low medium or high illumination The illumination level option is supported only on the secondary camera for the primary camera it is not currently supported the illumination leve...

Страница 31: ... sheets 29 Setting System Date and Time f To set the system date and time 1 In the C5 Portal home page click Set Clock The Set Clock page appears Figure 15 Set Clock Page 2 Enter the desired date and time 3 Click Set C5 clock The date and time are immediately updated ...

Страница 32: ...ion page shows an image from the C5 camera with a red rectangle representing the hot rectangle where Video Motion Detection VMD searches for movement Use the Motion Detection page to fine tune the location of the hot rectangle f To fine tune the hot rectangle for motion detection 1 In the C5 Portal home page click Detection The Motion Detection page appears Figure 16 Motion Detection Page ...

Страница 33: ...ight The distance in pixels from the right edge of the image defining the right edge of the hot rectangle Bottom The distance in pixels from the bottom of the image defining the bottom of the hot rectangle Important VMD settings take effect only after restarting C5 Refer to Restarting C5 Restarting C5 f To restart C5 1 In the C5 Portal home page click Turn Off The Turn Off page appears Figure 13 2...

Страница 34: ...shows the list of authorized cars You can add a new member to the list edit the details of an existing member in the list or remove members from the list Figure 17 Cars List Viewer Editor Page Adding a Car to the Authorized Cars List f To add a car to the Authorized Cars list 1 In the C5 Portal home page click Plate List The Cars List page appears Figure 17 2 Click Add Member The Add Member dialog...

Страница 35: ...t The new record appears in the Authorized Cars list Editing the Details of a Car f To edit car details in the Authorized Cars list 1 In the C5 Portal home page click Plate List The Cars List page appears Figure 17 2 Click Edit Member The Edit Member dialog box appears Figure 19 Cars List Page Edit Member Dialog Box 3 Select a record from the Choose a record drop down list 4 In the Edit Member sec...

Страница 36: ... Figure 17 2 Click Remove Member The Remove Member dialog box appears Figure 20 Cars List Page Remove Member Dialog Box 3 Select a record from the Choose a record drop down list 4 Click Remove The specified car is removed from the Authorized Cars list License plate is primary DB key hence same plate number cannot be added twice However it is possible to add same person name with several plate numb...

Страница 37: ...ize of 50Kb Once the size of 50Kb is reached a new log file is created and the old one is saved as history f To view the License Plate Recognitions log 1 In the C5 Portal home page click LPR Log The LPR Log page appears enabling you to view the content of the old LPR log and the new LPR log Figure 21 LPR Log Page To clear the LPR log click Clear Log To refresh the LPR log click Refresh ...

Страница 38: ......

Страница 39: ... The identified license plate string appears under Plate Id in the lower right corner of the page If your browser doesn t change the image on the page when you click Capture read follow the instructions in Editing the Browser Capture Settings to change the browser settings so that a new image is loaded every time you click Capture read Editing the Browser Capture Settings If your browser doesn t c...

Страница 40: ...lick Settings in the Temporary Internet files section The Settings dialog box appears Figure 23 Temporary Internet Files Settings Page in the local browser 3 In the Settings dialog box select on every visit to the page Now every time you click Capture read a new image is taken and displayed in the window ...

Страница 41: ...ed only as described in this section Viewing and Changing General Parameters f To view and change general C5 parameters 1 In the C5 Portal home page click Configure The Configure page appears 2 In the General section view or change the settings as described in the table below Figure 24 Configure Page General Parameters Parameter Description ID The ID number of the lane This field is intended for m...

Страница 42: ...rs 2 In the Monitoring section view or change the settings as described in the table below Figure 25 Configure Page Monitoring Parameters Parameter Description Confidence The minimal recognition confidence level allowed for the entire license plate string Range 50 100 minMark The minimal recognition confidence level allowed for each individual character Below this percentage of confidence in the r...

Страница 43: ...nge the settings as described in the table below Figure 26 Configure Page Local Camera Parameters Parameter Description Enabled Select this option if there is a Local camera primary camera Brightness Range 0 255 Default 128 Contrast Range 0 127 Default 71 Capture On Rising Trigger on rising edge Falling Trigger on falling edge Illumination Set the number of images the camera will capture Each imag...

Страница 44: ...local camera Viewing and Changing Network Client Parameters f To view and change C5 network client parameters 1 In the C5 Portal home page click Configure The Configure page appears 2 In the Net Client section view or change the settings as described in the table below Figure 27 Configure Page Net Client Parameters Parameter Description Enabled If this option is selected the result and the best im...

Страница 45: ...C5 Installation and Operation Guide Viewing and Changing the C5 Configuration File 43 ...

Страница 46: ......

Страница 47: ...ings f To change the LAN connection settings 1 In the C5 Portal home page click Network The Network page appears Figure 28 C5 Portal Network Page 2 Change the settings in the Wired Network section according to the explanations in the table below Parameter Description Lan Select this option if you wish to use the IP MASK and GATEWAY settings for network connectivity If this option is not selected D...

Страница 48: ...Figure 28 2 Change the settings in the Wireless Network section according to the explanation in the table below Parameter Description Wireless Select this option if you wish to use the wireless settings for network connectivity If this option is not selected DHCP is used Net Name The wireless network name Important Any change in network properties will affect the system only after a restart ...

Страница 49: ...ng the C5 Portal 3 View real time images as described in Viewing Real Time Images 4 Adjust the camera so that the plate is in the center of the image Since the vehicle moves and we want to capture the plate in the second third N images adjust the camera as follows For front LPR In the first image the plate should appear at the top of the image For rear LPR In the first image the plate should appea...

Страница 50: ... the system to capture images with different illumination intensities Check the images to see the plate in different light conditions If the camera is installed on a gantry and the system is set up for front LPR then when the vehicle is driven down the middle of the lane you should get x images with closer and closer plates Figure 30 LPR When C5 Installed on a Gantry If the camera is installed on ...

Страница 51: ...C5 Installation and Operation Guide Acceptance Test 49 Chapter 11 Acceptance Test Perform the tasks listed in Installation Verification Checklist to verify that the site is properly installed ...

Страница 52: ......

Страница 53: ...oubleshooting tool If an error occurs the event log is helpful in analyzing the reason and solving the problem f To view the event log 11 In the C5 Portal home page click Event Log The Event Log page appears displaying the event log content Figure 32 Event Log Page Every event message has the following format Month Day Hour Event Type Event ID Event Type Message ...

Страница 54: ...istance at R D and Support Marketing and sales 6 Tikshoret St Ramat Gavriel Industrial Park Migdal HaEmek 23100 Israel Tel 972 4 6441869 Fax 972 4 6441870 support htsol com 3 Shimon Israeli St New Industrial Zone Rishon Le Zion 75144 Israel Tel 972 3 9634601 Fax 972 3 9634576 info htsol com ...

Страница 55: ...d Loops Specifications The following sections provide details about the Came SMA loop detector and the Matrix loop detectors Came SMA Datasheet Matrix Ground Loop User guide The following pages are datasheets pages of the Matrix ground loops user guide For more details refer to http www beainc com beainc Downloads Products Matrix ...

Страница 56: ...54 Ground Loops Specifications ...

Страница 57: ...C5 Installation and Operation Guide Equipment Specifications Data sheets 55 ...

Страница 58: ...56 Ground Loops Specifications ...

Страница 59: ...C5 Installation and Operation Guide Equipment Specifications Data sheets 57 ...

Страница 60: ...58 Ground Loops Specifications ...

Страница 61: ...C5 Installation and Operation Guide Equipment Specifications Data sheets 59 ...

Страница 62: ...re for LOOP ii Ethernet LAN Cable RJ45 male connector 5m length Shielded Connecting secondary camera in stereo mode Additional 3 wire cable for external secondary camera is connected to the Secondary camera connect VIA terminal block includes Illumination control input White wire connect to secondary LSB white wire Green wire connect to Secondary MSB Green wire Black wire connect to Secondary Blac...

Страница 63: ...C5 Installation and Operation Guide Enclosure Wiring 61 The following diagram shows C5 wiring Figure 33 C5 Wiring ...

Страница 64: ......

Страница 65: ...dem cable DB9 F TO RJ11 2m p n 504F010030 optional 511067 The following table shows the operational bill of materials for a typical basic installation with yellow illumination Component HTS Part Camera C5 Yellow C5000016500EL Power Supply 15V Set including Cable and adaptor PS15VSETUSA EUR Utility cable for C5 Power Loop and Gate 5m length 511015 Ethernet Cable RJ45 Shielded 5m length 560229 Null ...

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Страница 67: ...l observation Verify that the camera power LEDs are on All cameras are connected to the LAN connection inside the camera Visual observation Verify that the camera power LEDs are on 2 Software C5 Portal is up Operate the C5 portal by navigating to the web site 3 Ground Loop and Ground Loop Controllers Loop Controller Activate it by driving on the ground loop The ground loop is installed according t...

Страница 68: ... test should be done against a reflecting plate Camera is looking towards the middle of the loop Video quality is good Smooth video stream with no noise All illumination intensities work properly 6 Network Net client connectivity Write in the configure section net client checked for enable add IP number 1368 is our default restart and check in data center the IP is connected ...

Страница 69: ...tware 1 Use an FTP client such as WinSCP to transfer the upgrade files to home hts 2 Open an SSH connection to C5 using an SSH client such as PuTTY 3 In the terminal window enter the following commands cd home hts chmod 777 chown root root shutdown rF now The software upgrade will take effect after C5 restarts Contact support before updating C5 Software or operating system ...

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Страница 71: ... loop drawing 7 Add doc History appendix Page 6 Chapter 5 Appendix G Review by R D 1 2 2 Feb 2010 Doron Almagor Doron Almagor 1 Explains on two available version configurations basic without VMD and full 2 PC host must be removed from C5 System components page 12 3 Software Integration chapter DDE replaced within MSMQ 4 Note using web portal is not recommended during system normal operation 5 Add ...

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