2.4. Fault troubleshooting table
Your radio remote control system has been designed and manufactured using state-of-the-art
technology. Every individual device is subjected to a stringent quality control process at the
manufacturer’s factory before being released for delivery to the customer.
Please check the following points in the event of a fault:
Trouble symptom
Possible causes
Remedies
Self-test routine
The transmitter is ready for operation after a 3 second self-test
routine.
On/Off function cannot be
actuated or controlled.
Rechargeable battery/non-
rechargeable batteries run down.
Insert charged rechargeable battery or check non-rechargeable
batteries. Switch on the master switch of the machine.
Interruption to receiver power supply.
Check connectors.
Measure the power supply of the receiver.
Check to see if the same effect occurs with the second
rechargeable battery or with new batteries.
Check the battery compartment and rechargeable battery
compartment and clean if required. Please contact your dealer.
Rechargeable battery or battery
compartment is defective (contact
corrosion).
Batteries are run down.
No reaction to keying the
transmitter.
A non-compatible transmitter and
receiver combination is being used.
Addresses of transmitter and receiver
do not correspond with each other.
Check the system number on the stickers of the transmitter and
receiver to see if you are using two compatible devices. The device
numbers correspond to the system address and therefore must be
identical.
Operating time is too short.
Incorrect or run down rechargeable
batteries/non-rechargeable batteries
were inserted.
Check if the power supply for the charger was switched off, or if the
connection is faulty or loose.
Only use rechargeable batteries approved by HETRONIC.
Only use alkaline batteries.
No radio link.
Check that a yellow and red LED flash on the receiver. If not,
please contact your dealer.
Check to see if there is a large metal
surface located between the
transmitter and receiver.
The range has been exceeded. Please
contact your dealer.
There is interference with the
transmission of the control
commands to the machine.
The receiver is located in a steel
cabinet or a vehicle, or is installed
inside the machine to be controlled.
The aerial is inadequate.
A radio remote control system with the
same frequency is being used within
the vicinity.
A projecting aerial must be installed outside the steel cabinet,
vehicle or the machine to be controlled. Try an alternative
frequency setting for the transmitter and receiver. Please contact
your dealer.
Break in the control lead between the
machine and the receiver.
Check that the connector plug is properly seated. Check the
connecting cable to the machine. Check the wiring and carry out
cable-based control checks of the individual functions if necessary.
Individual functions cannot be
actuated or controlled.
Output module in receiver is defective.
Check that a LED illuminates on the output modules in the receiver
in response to actuating the corresponding function. Please contact
your dealer.
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