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- Other information
HA20RTJ - HA20RTJ O - HA20RTJ PRO - HA61RTJ O - HA61RTJ PRO
Other information
1 - Warranty disclosure
1.1 - A
FTER
S
ALES
S
ERVICE
Our HAULOTTE Services® After Sales Service is at your disposal throughout your machine's
service life to ensure the optimum use of your HAULOTTE product :
• When contacting our After Sales Service, ensure that you provide the machine model and
serial number.
• When ordering any consumables or spare parts, please use this manual and the
HAULOTTE® Essential catalogue to receive your genuine HAULOTTE® spare parts, your
only guarantee of parts interchangeability and correct machine operation.
• If there is an equipment malfunction involving a HAULOTTE® product, then contact
HAULOTTE Services® immediately even if the malfunction does not involve material and/or
bodily damage.
1.2 - M
ANUFACTURER
'
S
WARRANTY
1.2.1 - Warranty acceptance
On reception of his machine, the owner or rental company must check the machine's condition
and fill out the machine reception slip provided.
1.2.2 - Warranty period
The present warranty is valid for a period of 12 months or up to a maximum of 1000 operating
hours for lifting and handling equipment and 2000 operating hours for public works machinery,
starting from delivery and terminating when the first limit is reached.
Spare parts are covered by a 6 month warranty.
1.2.3 - Procedure conditions
To benefit from the warranty, the owner or rental company must inform the
nearest HAULOTTE® subsidiary or the subsidiary that delivered the machine (the only dealer
authorised to carry out an intervention under the manufacturer's warranty agreement) of the
defect in writing as quickly as possible.
The subsidiary will decide whether to repair or replace the part that proves to be faulty.
The owner or rental company must present the duly completed maintenance book supplied
with the machine as proof that the maintenance operations recommended by the manufacturer
have been carried out.
The owner or rental company must ensure that the defect covered by the HAULOTTE®
warranty is reported to and acknowledged by the HAULOTTE® subsidiary as rapidly as
possible or must report the defect in writing.
Work carried out under the HAULOTTE® warranty will be performed by the subsidiary which
delivered the machine, wherever possible.
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