Section VI
Troubleshooting
6.1
Introduction
Most troubleshooting consists of visual checks. All the various
indicators (meters, led’s, and fuse) should be used to isolate the
problem to a specific area of the exciter, the input, or the load.
Once the trouble is isolated, refer to Section IV for detailed
explanations of the circuit theory and to diagrams under separate
cover to aid in problem resolution.
6.2
Troubleshooting Assistance
Assistance with troubleshooting is available from the Harris
Customer Service Department either by letter to the following
address or by telephone (217-222-8200) 24 hours a day.
Harris Corporation, Broadcast Division
P. O. Box 4290
Quincy, IL 62305
ATTEN: Customer Service Department
It is necessary to have the model number and serial number of
the unit to retrieve certain information. Organize material before
calling or writing, listing all observable symptoms and charac-
teristics, sequence of events, meter readings, revision level of
circuit boards.
6.3
Returns
To return material to Harris under warranty, a return authoriza-
tion number must be obtained from the Harris Customer Service
Department prior to returning any unit for any reason. A return
authorization will assure speedy and accurate handling of your
return. A written description including the following information
must accompany all returns unit in addition to the return authori-
zation number:
a. The customer name, address, and telephone number.
b. The return authorization number.
c. A description of the problem or why the unit was returned.
Ship or otherwise return the product, transportation and insur-
ance prepaid to:
Harris Corporation, Broadcast Division
P. O. Box 4290
Quincy, IL 62305
Units not under warranty may be returned for repair without
return authorization. Contact our Repair Dept. for information
on our current rates, estimates, and scheduling. If a quick turn
around is needed for emergencies consult the Repair Dept.
Supervisor by phone at 217-222-8200.
888-2457-001
6-1
WARNING: Disconnect primary power prior to servicing.
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