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Appendix A: Error Codes

Operator Manual

4000™

(Rev 1)

A.4

ERROR

CODES

ERROR DESCRIPTION

CORRECTIVE ACTION

D0024 Exceeds issuer withdrawal

limit.

Network denial code.

D0039 No credit account.

Network denial code.

D0051 Insufficient funds.

Network denial code.

D0052 No checking account.

Network denial code.

D0053 No savings account.

Network denial code.

D0054 Expired Card.

Network denial code.

D0055 Invalid PIN.

Network denial code.

D0057 Transaction not permitted

– card

Network denial code.

D0058 Transaction not permitted

– Terminal

Network denial code.

D0061 Exceed withdrawal limit.

Network denial code.

D0075 Number of PIN tries

exceeded.

Network denial code.

D0078 No Account.

Network denial code.

D0080 Invalid Date.

Network denial code.

D0083 Cannot verify PIN.

Network denial code.

D0086 Cannot verify PIN.

Network denial code.

D0091 Bank unavailable.

Network denial code.

D0092 System unavailable.

Network denial code.

D0093 Transaction serial number

mismatch.

Contact host processor.

D0094 Record format mismatch.

Contact host processor.

D0095 Routing ID mismatch.

Verify Routing ID number – Contact host processor.

D0096 Terminal ID mismatch.

Verify Terminal ID number – Contact host processor.

D0097 Response type mismatch

(reversal).

Contact host processor.

D0098 Response type mismatch

(day-close).

Contact host processor.

D0099 Response type mismatch

(Configuration).

Contact host processor.

D009A Response type mismatch

(Withdrawal, Balance,

Transfer).

Contact host processor.

D009B STX omitted.

Contact host processor.

D009C ETX omitted.

Contact host processor.

D009D FS omitted (after response

code).

Verify that version of ATM Software matches host

processor. Contact host processor.

D009E FS omitted (after retrieval

reference number).

Verify that version of ATM Software matches host

processor. Contact host processor.

D009F FS omitted (after system

trace audit number).

Verify that version of ATM Software matches host
processor. Contact host processor.

D00A0 FS omitted (after account

balance).

Verify that version of ATM Software matches host

processor. Contact host processor.

D00A1 FS omitted (after available

balance).

Verify that version of ATM Software matches host
processor. Contact host processor.

D00A2 FS omitted (after available

balance).

Verify that version of ATM Software matches host

processor. Contact host processor.

D00A3 FS omitted (after

authorization response

text).

Verify that version of ATM Software matches host

processor. Contact host processor.

D00A4 ETX is in wrong place.

Verify that version of ATM Software matches host

processor. Contact host processor.

Содержание T4000

Страница 1: ...Operator Manual Hantle T4000 Hantle Inc...

Страница 2: ...en An Error Occurs 3 1 3 EPP Keypad 3 2 The Host Setup Menu 3 2 1 Key Management 3 2 2 Set Terminal ID Number 3 2 3 Set Connect Timer 3 2 4 Set Routing ID Number COMS ID 3 2 5 Host Telephone Number 3...

Страница 3: ...e TCDU 4 2 2 Emptying the Reject Bin TCDU 4 2 3 Adding Cash to the Cassette MCDU 4 2 4 Emptying the Reject Bin MCDU 4 2 5 Loading the Receipt Paper 4 3 Settlement Menu 4 4 Journal Menu 4 5 Reports Men...

Страница 4: ...with your processor is available via a 56K dial up modem or integrated TCP IP SSL The Hantle T4000 delivers high quality and high performance at a value price H W FEATURES x UL 291 Business Hour Servi...

Страница 5: ...1 2 1 2 SPECIFICATIONS Hantle T4000 SPECIFICATIONS 1 2 1 Dimensions Fig 1 Hantle T4000 Dimensions mm WEIGHT 390 lbs HEIGHT 31 5 WIDTH 20 DEPTH 27 5 dimensions of main body not including front bezel Se...

Страница 6: ...nterac compliant EPP Encrypting Pin Pad 10 Alphanumeric CANCEL CLEAR ENTER BLANK Keypads Voice Guidance Port Voice assisted operation available through the headphone jack on the front bezel Lighted Gu...

Страница 7: ...spensing Unit Cash Dispensing Unit Rear Load model MCDUx1 CASH DISPENSING UNIT Dispensing Speed 2 5 notes second Cassette Capacity of 1700 new notes Reject Bin Ultrasonic double detect module Auto rec...

Страница 8: ...0 characters line Semi automatic roll paper setting Motorized front push rollers 200 DPI Monographic images can be printed on receipt PAPER SPECIFICATIONS One sided thermal paper Factory paper is ther...

Страница 9: ...connected to a dedicated phone line This line must be a direct dial analog line Make sure to disable any voice mail included on that phone line This line should not be shared with any other equipment...

Страница 10: ...y Services required to open the vault and or replace the lock are at the expense of the ATM owner WHAT IS NOT COVERED Power cable and modem cable Key lock and key Plastic Bezels Software upgrade Recei...

Страница 11: ...and its components Step 1 Unpack the parts of the pedestal and remove the protective plastic coating Included with the components are all necessary hardware including fasteners adjustable feet and an...

Страница 12: ...er that there are over 2 inches in adjustable height available from the installation and adjustment of the screw in feet on the bottom Step 5 Once both legs are assembled and secured to the base place...

Страница 13: ...If the wall is thinner than 4 in thickness you ll need to construct a backfill to make up the distance NOTE Hole diagram spec provides extra 25 for clearance on each side Step 2 When planning your in...

Страница 14: ...eaded feet underneath the base of the pedestal for fine height adjustment Remove the front bezel if necessary see step 4 and apply a bead of water resistant caulking silicon or some material appropria...

Страница 15: ...in a high risk security area you may want to use a security head bolt or apply a tack weld to the bolts attaching the T4000 to the pedestal for added protection Next reattach the side braces The steel...

Страница 16: ...on how thick the installation wall is you may need to remove the side bracket s in order to access the side cover panels Step 2 Verify that the power supply voltage switch is set properly 115 230 The...

Страница 17: ...rd through the hole in the side of the vault If you ll be installing a network cable do so now Plug the AC power cord into a grounded outlet If the circuit used is being shared with other appliances i...

Страница 18: ...red switch on the power supply turn the power on and verify that all systems are operational The exterior lights should turn on and as the programming initializes the cash dispenser should cycle If th...

Страница 19: ...This will force the ATM to the Operator Menu Step 2 Once you successfully completed the key combination you will be prompted to enter a password There are 3 levels of passwords x Operator Password al...

Страница 20: ...n the left is the complete Operator Function menu depending on which password you entered operators service master you may not see certain functions For example if you use an operator password you wil...

Страница 21: ...appear on the screen If you do not see an error code enter operator function and go to reports Look in the error summary for error codes Step 2 ENTER PASSWORD will be displayed Enter the Master Servic...

Страница 22: ...creens use the function keys to select from the three character maps below including upper case lower case and numeric special characters Shift Status 0 1 2 3 4 5 6 7 8 9 F1 Alphabet Upper Upper Space...

Страница 23: ...VISA PCI specification to prevent Master Key tampering Make note of these changes as it does affect how keys are entered Entering Key Management requires two 6 digit passwords By default these will b...

Страница 24: ...number you want it set to enter as a 2 digit number 00 01 02 10 11 etc press Enter when done Press Check Master Key to see a list of currently installed keys See Appendix C for detailed Master Key in...

Страница 25: ...ith PCI specifications you must change the Secure Mode Passwords from default before any Master Keys can be entered After changing the Secure Mode Passwords you must exit completely from the Operator...

Страница 26: ...is 60 seconds Lowering this may improve connection speeds but at the risk of reliability 3 2 4 SET ROUTING ID NUMBER From the Host Setup Menu go to Routing ID The Routing ID is unique to each processo...

Страница 27: ...ng out through a PBX type system where you dial a number for an outside line then you may insert commas to create a pause between digits Note that commas will not prevent problems found when voice mai...

Страница 28: ...ote Monitoring is the ability to dial into your ATM and send or retrieve information using Hantle Remote Management Software RMS RMS EN DISABLE This will allow the ATM to be monitored remotely Enable...

Страница 29: ...n the keypad to move back and forth to correct any mistakes or edit existing numbers RING COUNT This setting determines how many rings will elapse before the ATM will answer the phone While this can b...

Страница 30: ...e area the machine is to be installed Note that with each transaction you will see also see a Host time this is the local time for the processor and may be different from local time at the ATM To set...

Страница 31: ...on NOTE The optional languages are displayed on screen only and do not print on the receipt or journal Receipts journals and operator menus are always in English To enable or disable a language simply...

Страница 32: ...rvice Password allows access to basic and diagnostic menus x Master Password allows access to all menus including setup parameters The operator password can be changed by anyone with the current opera...

Страница 33: ...e default master password You must change the master password from default If you attempt to go in service with the default master password you will receive a F0016 Error which will notify you that th...

Страница 34: ...circumstances you should not need to make changes to these parameters The default settings are optimized for your particular machine Hantle recommends only using these tools under the direction of an...

Страница 35: ...modems so setting this value higher may not increase modem performance Available settings 1200 2400 MODEM SOUND Although the option exists in the menu the ability for the modem to play through the spe...

Страница 36: ...s not need to be altered however in the event that the dispenser looses its factory programming the CDU Setup application can correct any problems NOTE Incorrect programming of the dispenser will caus...

Страница 37: ...he first 4 digits refer to the model type and the last 6 is production cycle By default this number is programmed from the factory and we do not recommend changing it However if you need to clear NVRA...

Страница 38: ...tions advertisements and keypad lighting 3 4 1 CHANGE MESSAGE The Messaging options for the ATM are a welcome message and a receipt header message The Welcome message allows line of 35 characters whic...

Страница 39: ...ou have selected Welcome Message from the Change Message Menu you will be prompted with the following screen RECEIPT HEADER Once you have selected Receipt Header from the Change Message Menu you will...

Страница 40: ...Extra BIN instructions Step 1 To enter the BIN numbers select BIN List from the Customer Setup menu The list can hold 2 banks of 30 numbers for a total of 60 Bank 0 and Bank 1 Press the OTHER button t...

Страница 41: ...tomer s information what would have appeared on the receipt will display on the screen The ATM will continue to operate without use of the printer until someone accesses the Operator Function menu At...

Страница 42: ...he Host Processor mode enter the Customer Setup menu using the Master Password Communication modes are Modem dial up uses on board modem TCP IP Standard TCP IP VISA FRAME TCPIP ACK CONTROLLED TCPIP SS...

Страница 43: ...ample If your ATM is set with the processor to charge 1 50 per transaction and you manually enter 2 00 into the surcharge amount as soon as the machine connects to the processor it will revert back to...

Страница 44: ...sure that they support this function WARNING Setting the surcharge Use mode to Lesser Amount can cause the ATM to no longer surcharge the customer Example Surcharge 2 00 or 0 with Use set to Lesser Am...

Страница 45: ...advertisements are loaded and enabled they will rotate in order while the ATM is waiting for a transaction and also while the transaction is processing There is a timer which allows you to set a delay...

Страница 46: ...the main Graphics menu and you ll be able to cycle through the available graphics using the Next Prev buttons While viewing a graphic press the On Off button to enable or disable that image Step 3 Onl...

Страница 47: ...notes per transaction So the dispense limit can be a maximum of 40 times the denomination of notes your using For example If you are dispensing 10 bills the maximum dispense limit is 400 If you are di...

Страница 48: ...If you attempt to enter the denomination setup menu you will be prompted and warned that continuing will cause all master keys to be erased The purpose of this is to prevent unauthorized changes to t...

Страница 49: ...o withdraw for that transaction The amounts must be multipliers of the denomination amount For Example If your dispensing 10 bills then you can use 10 20 30 40 50 etc If your dispensing 20 bills then...

Страница 50: ...functions Operator Function Menu Host Setup Processor IP and Address Port Here you will set the Host Processor IP or URL address and port For some processors an IP address example 121 212 1 21 is used...

Страница 51: ...l be required if you intend to use TranRMS monitoring software with this ATM Change IP Address Enter the ATM IP address here for static IP or this field will automatically populate if DHCP is used to...

Страница 52: ...All of these panels are opened using the rectangular head key included with the machine To open the vault use the key to open the rear access door Step 2 With the rear access door open the vault can...

Страница 53: ...Hantle 2010 4 2 Step 3 With the vault door open you have access to the cash dispenser reject bin and cassette Grab the green handle to slide out the dispenser Note the vault door sensor switch is loc...

Страница 54: ...need only to close the vault door and then turn the handle clockwise until it is vertical Step 2 If the T handle is turned while the door is open you ll need to unlock the lock and turn the handle be...

Страница 55: ...ion 4 Operation Operator Manual T4000 Rev 1 Hantle 2010 4 4 4 1 3 Component Identification The diagram below shows the T4000 with the rear access door and vault door open to highlight the main compone...

Страница 56: ...y press Step 2 If the combination is entered correctly a double beep is heard and the internal lock solenoid will click indicating that the lock is open and the vault handle my now turn Step 3 If the...

Страница 57: ...existing combination one time Step 3 Enter the new combination twice As each six digit sequence is entered a beep is heard Step 4 If the procedure is not performed correctly at the end a triple beep i...

Страница 58: ...found in the beginning of Section 4 to open the vault door and access the cash cassette Step 2 The cash cassette and reject bin are opened using the round headed key included in the Open Me First box...

Страница 59: ...o release the backing plate by gently pulling backwards and then releasing before closing the cassette Once the cash is added to the cassette and the backing plate securing it against the rollers clos...

Страница 60: ...on either tab located next to the plastic door Step 2 Remove any bills that might have been rejected Once the rejected notes are removed close and then lock the reject bin door NOTE Inspect all notes...

Страница 61: ...allation section of this manual Section 2 for location of the shipping screw Paper roll and plastic paper spindle are included in the Open Me First box Step 2 The left service panel may be removed to...

Страница 62: ...guide Also make sure the roller assembly is closed see below Step 5 The roller assembly is located at the front of the printer on the bottom side A green plastic lever is used to open and close the ro...

Страница 63: ...d to the cassette not the amount of money Step 3 Press the enter key when finished to set the amount END If you make a mistake and wish to zero out the current number of bills you ll need to press Cas...

Страница 64: ...ial into the Host Processor and retrieve their totals for the same time period To the left is an example of a Day Total Report Once the report is printed the ATM will reset these values to 0 and begin...

Страница 65: ...eset to zero NOTE Running a Cassette Total is the only way to clear the Settlement value back to zero bills TRIAL CASSETTE TOTAL TRIAL DAY TOTAL These reports are identical to pressing Day Total or Ca...

Страница 66: ...void loosing records The journal can be printed from the ATM in two different methods Standard and Condensed Standard will give complete information for each transaction basically a copy of the custom...

Страница 67: ...l if you switch processing or switch Terminal ID numbers and want to keep new records VIEW JOURNAL View Journal allows you to visually inspect the journal records Press the View Journal button and you...

Страница 68: ...o use you left and right arrow keys on the main keypad to scroll through all the possible error codes and descriptions the ATM can report To the left is an example of an Error Code screen S W VERSION...

Страница 69: ...with communications problems If this happens check the error summary as the code will be displayed here You can print these errors To the left is a sample of an error summary report Press Clear to cl...

Страница 70: ...number of bills in the reject bin For example the reject analysis may show 3 double detect rejects However in your reject bin there are 7 bills If a bill fails the double detect sensor in the cash dis...

Страница 71: ...SPENSER CDU This will test the ability of the cash dispenser to pull a note from one or both cassettes and send it to the reject bin You can choose from the first cassette second cassette or both cass...

Страница 72: ...m circuit itself PINPAD This tests the keypads of the ATM Press the different keys on each keypad main and LCD and the appropriate key will show on the screen Pressing the Cancel key on the main keypa...

Страница 73: ...ice to the customer NOTE If you input your password and enter the Operator Menu on the Service Panel the ATM will automatically go Out of Service This switch just allows you to bring the ATM to an Out...

Страница 74: ...d and encrypted in the EPP keypad itself the main keypad must be used for all Key Management functions You cannot access Secure Mode via the Service Panel Additionally you can enable or disable screen...

Страница 75: ...ette see page 4 7 Step 4 Go into the OPERATOR FUNCTION mode and input the number of bills in the cash cassette See page 4 12 Step 5 Exit the OPERATOR FUNCTION MODE Make sure the Service Panel is not i...

Страница 76: ...2010 6 2 6 2 WITHDRAWAL TRANSACTION Step 1 Dip the card Step 2 Enter the pin number and press the ENTER key Step 3 Press the WITHDRAWAL screen key Step 4 If a SURCHARGE option is enabled the SURCHARG...

Страница 77: ...d option Step 6 Select the desired amount to be withdrawn If the desired amount is not displayed select the OTHER screen key Step 7 After the desired amount is entered the ATM dials the processor and...

Страница 78: ...ual T4000 Rev 1 Hantle 2010 6 4 6 3 BALANCE INQUIRY TRANSACTION Step 1 Dip the card Step 2 Enter the pin number and press the ENTER key Step 3 Press the BALANCE screen key Step 4 The following screen...

Страница 79: ...anual T4000 Rev 1 Hantle 2010 6 5 Step 5 The ATM dials the processor and requests approval for the transaction Step 6 When authorization is received from the processor the following screen will be dis...

Страница 80: ...Rev 1 Hantle 2010 6 6 6 4 TRANSFER TRANSACTION Step 1 Dip the card Step 2 Enter the pin number and press the ENTER key Step 3 Press the TRANSFER screen key Step 4 The following screen will be display...

Страница 81: ...ssors or networks will not allow transfer from or to a credit card account Step 6 Enter the desired amount to be transferred and press the ENTER key Step 7 The ATM dials the processor and requests app...

Страница 82: ...rom rear Service Panel Step 2 Open the security door Remove the cash from the Cash Cassette and Cash Reject bin If excessive notes are found in the reject bin check Reject Analysis report Step 3 Print...

Страница 83: ...rom the main ATM screen or using the rear Service Panel Step 1 Press ENTER CLEAR CANCEL keys then press the 1 2 3 Step 2 Verify the Error that has occurred through the ERROR CODE of the REPORT MENU in...

Страница 84: ...ad Just records unsuccessful attempts at swiping cards Axxx1 Receipt Printer feed lever open during operation Close the feed lever on the printer Axxx2 Thermal printer is overheated during operation I...

Страница 85: ...y rejected Check reject analysis for cause of rejected notes C0045 Note count sensor reporting mismatch Verify count of notes in the cassette against the settlement C0046 Undefined C0047 1st cassette...

Страница 86: ...083 Reject gate timing sensor 2 not cleared during dispense Clear the note path before the reject gate C0084 Reject gate timing sensor 3 not cleared during dispense Clear the note path before the reje...

Страница 87: ...ost processor D0097 Response type mismatch reversal Contact host processor D0098 Response type mismatch day close Contact host processor D0099 Response type mismatch Configuration Contact host process...

Страница 88: ...er D1800 No dial tone Verify that incoming phone line is plugged into correct port Phone line is in use or is being shared with another phone device FAX POS phone D1900 No answer Verify host phone num...

Страница 89: ...rd Host Setup F000E RMS phone number is not set when RMS send is enabled Set RMS Phone number Host Setup F000F Terminal ID is not set Set Terminal ID number Host Setup F0010 Routing ID is not set Set...

Страница 90: ...Sequence Number in reversal response missing D00BE Response Code in reversal response missing D00BF Business Date in host total response missing D00C0 Settlement in host total response missing D0101 E...

Страница 91: ...thorization before data will be wiped out permanently DO NOT press any key within this menu unless you are absolutely sure you want to permanently delete this data CLEAR JOURNAL Selecting this will de...

Страница 92: ...stored securely within the pin pad rather than the mainboard as done previously Hardware Specification Hantle T4000 with EPP B2 Encrypted Pin Pad PCI approval number 4 70003 Installation Procedure To...

Страница 93: ...digit unique serial number entered prior to each part MAC 2 16 digit master keys entered as Part A and Part B with 2 additional 16 digit numbers entered as MAC Part A and Part B Unique Key MAC 2 16 d...

Страница 94: ...digit keys and in the case of unique key a serial number The diagram below shows a sample Unique Key TDES master key Begin by choosing Edit Master Key from the menu Depending on Key Mode the menu prom...

Страница 95: ...ation 15 The interface will default the values for Unique and MAC keys regardless of what you enter It is very important to remember that both parts of a key must be entered on the same index If you e...

Страница 96: ...to enter the left portion first After entering the key you ll be prompted to enter it a second time for verification The 16 digit alpha numeric key is entered using the pin pad only Letters are enter...

Страница 97: ...en in TDES mode After entering the right portion of the key successfully you ll be prompted with a check digit as shown below Verify the check digit with the information provided by the processor Chec...

Страница 98: ...Enter the left and right for TDES portions of the keys and verify the check digits against what has been provided by the processor 3 Verifying Master Key Once both Part A and Part B have been entered...

Страница 99: ...e named as followed Banner top1 bmp top2 bmp and so on up to top8 bmp Center center1 bmp center2 bmp and so on up to center8 bmp DO NOT use more than 256 colors when creating the graphic images The 40...

Страница 100: ...To prepare the SD card for uploading graphics 1 Remove all the data from the SD card 2 Create a blank file called update acu and save it on the card To create this file a Open up a blank notepad docum...

Страница 101: ...n the ATM is fully initialized then remove the SD card Enabling the Center Graphics 1 Go into the Operator Menu 2 Then to Customer Setup Graphics Advertise EN Disable and go through each advertisement...

Страница 102: ...the maximum file size is CRITICAL You cannot exceed 16KB Adjust the height and width of your graphic to ensure it s under that size cap Also 2 color graphics mean white and black only do not use grey...

Страница 103: ...ental conditions at the machine location Hantle recommends periodic cleaning of these sensors to prevent errors or to correct error conditions Specifically C0083 84 85 C0012 and C002x errors have been...

Страница 104: ...e 3 sensors located behind the metal bracket directly above the Reject Bin These can be reached by inserting a cotton swab through the front bracket There are 2 sensors located in the rear inside port...

Страница 105: ...Appendix E Preventative Maintenance CDU Operator Manual T4000 Rev 1 Hantle 2010 E 3 MCDU Sensor Locations Rear There is a sensor located on the lower rear portion of the dispenser...

Страница 106: ...Appendix F T4000 Installation Instructions Operator Manual T4000 Rev 1 Hantle 2010 F 1 T4000 Installation Instructions Overall Dimension of T4000...

Страница 107: ...at the height of 26 from the ground Assemble ATM and pedestal and insert ATM body after removing fascia frame into the opening from inside the building Install a fascia frame to the front of ATM body...

Страница 108: ...out 20 W x31 H The Opening on the wall should be a little bit bigger than the body of ATM so that it can be plugged into the opening The ATM installation should be compliant to ADA regulation that the...

Страница 109: ...le pedestal The height of pedestal should be calculated based on the difference of height from the bottom line of opening on the wall to the floor inside the building The one step change is comparable...

Страница 110: ...ATM pedestal Adjust Height Use two nuts to fasten the ATM body to the pedestal from the bottom of ATM body The fastening points can change according to the position of ATM on top of pedestal Please f...

Страница 111: ...tallation Instructions Operator Manual T4000 Rev 1 Hantle 2010 F 6 Step 2 3 Remove the fascia frame You should remove the fascia frame or collar before pushing ATM body to the opening on the wall from...

Страница 112: ...Step 2 4 Insert ATM body into the wall and level it through the adjustable pads at the four bottom corners Finalize the ATM position through the wall after leveling the ATM and securing room for fasci...

Страница 113: ...Appendix F T4000 Installation Instructions Operator Manual T4000 Rev 1 Hantle 2010 F 8 Step 2 5 Install fascia frame back on the ATM reverse procedure at Step 2 3...

Страница 114: ...nual T4000 Rev 1 Hantle 2010 F 9 Step 2 6 Securing the ATM body to the wall from inside by applying two adjustable fastening brackets to both sides of ATM body This bracket protects the ATM body from...

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