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5
Troubleshooting
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5
.1 General troubleshooting
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In case of any visible or assumed defects or malfunctions (of the device, accessories, software, etc.), unplug device, exclude
reconnection, mark clearly and inform h/p/cosmos service personnel via telephone and writing.
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In case of any visible or assumed wear and tear (of the device, accessories, labels, etc.), unplug device, exclude reconnection,
mark clearly and inform h/p/cosmos service personnel via telephone and writing. Do not change or remove any labels!
Use also the error report form at: https://www.hpcosmos.com/en/products/service
Problem
Solution
Device cannot be switched on
Release emergency stop (see “emergency stop”)
Check power supply connection
Check device protection switch
Check power socket (test with another device)
Speed does not work
Release all emergency stops (see “emergency stop”)
In case there is no improvement, contact [email protected].
Elevation does not work
Switch off
Wait 10 min (in order to cool down)
Switch on again
In case error still appears, unplug device, exclude reconnection, mark clearly
and inform h/p/cosmos service personnel via telephone and writing.
Oil leakage
Remove excess oil besides running belt
Remove excess oil under running belt
Check the next days and repeat if necessary.
In case there is no improvement, contact [email protected].
Electrostatic discharge
Choose proper floor, clothing and humidity
Grinding noises
Contact
Running belt outside of lateral limits
See “adjustment of running belt”
Problems with heart rate measurement
See “Annex III (Accessories)”
In case there is no improvement, contact [email protected].
Any other problem
Unplug device, exclude reconnection, mark clearly and inform h/p/cosmos
service personnel via telephone and writing.
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170-190/65 MCU6
Copyrigth: h/p/cosmos sports & medical gmbh
operation manual: cos105000_170-190_65_en rev. 1.05 dated 22.09.2021
page 55 of 97
