GULFSIP GS24P, Руководство пользователя

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Advanced Phone Features
79
Music on Hold
Music on hold (MOH) is the business practice of playing recorded music to fill the silence that would be
heard by the callers who have been placed on hold. To use this feature, you should specify a SIP URI
pointing to a Music on Hold Server account, when placing a call on hold, the phone will invite this SIP
URI to the Music on Hold Server account. The Music on Hold account automatically answers to the SIP
INVITE messages and immediately plays audio from some source located anywhere (LAN, Internet) to
the held party. Contact your system administrator for the SIP URI.
To configure music on hold server via web user interface:
1. Click on Account .
2. Select the desired account from the pull-­‐down list of Account .
3. Click on Advanced .
4. Enter the SIP URI in the Music on hold server field.
5. Click Confirm to accept the change.
When you have placed a call on hold, the held party can then hear the music.
Note
Automatic Call Distribution (ACD)
ACD feature is often used in offices for customer service, such as call center. The ACD system handles
large volumes of incoming calls from callers who have no need to talk to a specific person but who
require assistance from any of multiple persons at the earliest opportunity. The ACD feature on the
GULFSIP-­‐GS24P allows the ACD system to distribute calls from large volumes of incoming calls to the
registered IP phone users. To use this feature, you should configure an ACD key in advance.
To configure an ACD key via phone user interface:
1. Press Menu -­‐> Features -­‐> DSS Keys .
2. Select the desired DSS key.
3. Press or , or the Switch soft key to select ACD from the Type field.
4. Press or , or the Switch soft key to select the desired line from the Account ID field.
5. Press the Save soft key to accept the change or the Back soft key to cancel.
You can also configure an ACD key via web user interface at the path Phone -­‐> DSS Keys .
All involved parties cannot use encrypted RTP (SRTP).