25
Troubleshooting
The chapter describes the common problems with
AR004798
and methods how to fix
these problems. Please read this chapter before you will call technical support.
I forgot the device IP address
IP address is factory set to
192.168.1.213
. If you had changed it and forgot new IP address,
run the TSensor software and press
Find device...
In the window are displayed all available
devices.
I cannot connect to the device
In search window is only IP and MAC address displayed
Other details are marked
N/A
. This problem occurs if IP address of the device is set to
another network (subnet).
Select the window
Find device
in TSensor software and press
Change IP address
. Follow
the software instructions. To assign IP address automatically using DHCP server, set the
device IP address to
0.0.0.0
.
Device IP address is not displayed in window Find device
In TSensor software menu press
Help! My device was not found!
in window
Find device
.
Follow the software instructions. MAC address of the device can be found on the product
label.
The device is not found even after manually setting
MAC address
This problem occurs especially in cases when the IP address of the device belongs to another
network and also Subnet mask or Gateway are incorrect.
In this case is DHCP server in the network necessary. In TSensor software press
Help! My
device was not found!
in window
Find device
. As new IP address set
0.0.0.0
. Follow the
software instructions. An alternative is to reset device to factory defaults using factory-
defaults button.
Chapter
5