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GUARANTEE
Keep your manual with the serial number and the purchase justification (payment receipt)
for any type of reclamation.
Any reclamation against guarantee should be made by
an online declaration, via with GRE Postvent Department,
together with receipt of purchase.
You may be asked for photographs to justify the claim.
No returns of material will be accepted without previous
agreement. The client will support all costs of all returns of
goods, (packaging and transport).
AFTER VERIFICATION AND CONFIRMATION OF A
MANUFACTURING DEFECT
• The products that effectively show defects will be repaired
or will be replaced free of transport costs.
• An estimate will be provided for the products not included
in the guarantee. After the client has accepted the estimate
the parts will be delivered.
The guarantee is limited to the repair or replacement
of the defective part. It does not include, under any
circumstance, the payment of compensation for harm and
damages.
THE GUARANTEE IS NOT APPLICABLE IN THE FOLLOWING
SITUATIONS:
• Use of materials that do not comply to our instructions.
• Damages caused by mishandling or an installation not
complying with the instructions.
IMPORTANT:
Manufacturas Gre interchanges components in exchange
for others to be verified.
If, after the verification no anomaly or dysfunction is
detected, Manufacturas Gré reserves the right to invoice the
client for the cost for transport and other diverse expenses.
DURATION OF THE GUARANTEE:
• Sylvester pinewood treated with class IV autoclave has a
guarantee of 10 years against rot and the attack of insects.
• Liner: 2 years for the seams and water tightness in normal
conditions of use. The guarantee does not include: Ripping,
tears, breakages, stains (caused by pouring treatment
products directly into the water), stains linked to the growth
of algae, stains related to the decomposition of foreign
bodies in contact with the liner, stains and decolouring
resulting from the action of oxidising products, colour
maintenance and wear due to friction of the material over
diverse surfaces. Deformation of the liner that has been
left without water for 24 hours (never completely empty the
pool).
You should keep the label with the serial number of the
liner that is on the product and on its packaging. This
number and a sample of the liner will be required for any
eventual reclamation against the guarantee.
• Stainless steel stepladder: 2 years. In the case of a filtration
due to salt electrolysis, the guarantee will not cover the
stepladder.
• Filter group: The pump has 2 years guarantee (electrical
problem), in normal conditions of use. The guarantee does
not cover breakage of parts (pump base/sand deposit, pre-
filter cover, multi-directional trap...), wear due to a poor
connection, use of the pump without water, wear due to
abrasion or corrosion (the filter group should be located in a
cool and dry position, kept protected from water splashing).
• Other components: 2 years.
THE FOLLOWING IS NOT INCLUDED IN THE GUARANTEE:
- Cuts in the liner
- The assembly and filter connection
- The assembly
- The filling with water
- Installation of the edges
- The wintering
- Maintenance
AFTER SALES SERVICE IN GUARANTEE:
(After justification and receipt of purchase)
• DELIVERY costs will be supported by the client.
• RETURN transport costs will be paid by Manufacturas Gré
(for those parts covered by the guarantee plan).
• Changing of wood after visual verification.
• Parts or components from Manufacturas Gré.
• Period for change: 8 business days In the context of
replacing a defective component, the disassembly and
assembly is not the responsibility of Manufacturas Gré.
AFTER SALES SERVICE WITHOUT GUARANTEE:
• Portes de envío / retorno por cargo del cliente.
• Las piezas se facturarán según nuestras tarifas vigentes.
Loose parts available for 2 years counting from the product invoicing date.
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