Granville-Phillips Micro-Ion 354 E Series, Инструкция по эксплуатации, Страница: 41 / 54

Maintenance
Micro-Ion E Module Instruction Manual 354011, Rev. A
41
Be
for
e
Yo
u Beg
in
Installa
tion
O
pe
ra
tio
n
Ove
rview
An
alog
O
p
e
ra
tio
n
M
ain
tena
nce
RS-
232
O
p
e
ra
tion
Figure 6-2 Micro-Ion E Gauge Pins
6.4 Service Guidelines
Some minor problems are readily corrected on site. If the product requires
service, please contact our Customer Service Department at 303-652-4400
for troubleshooting help over the phone.
If the module must be returned to the factory for service, request a Return
Authorization (RA) from Brooks Automation / Granville-Phillips. Do not
return products without first obtaining an RA. In some cases a hazardous
materials document may be required. The Brooks Automation /
Granville-Phillips Customer Service Representative will advise you if the
hazardous materials document is required.
When returning equipment to Brooks Automation / Granville-Phillips, be
sure to package the products to prevent shipping damage. Circuit boards
and modules separated from the controller chassis must be handled using
proper anti-static protection methods and must be packaged in anti-static
packaging. Brooks Automation / Granville-Phillips will supply return
packaging materials at no charge upon request. Shipping damage on
returned products as a result of inadequate packaging is the Buyer's
responsibility.
Before you return the module , obtain an RA number by
contacting Granville-Phillips customer service:
• Phone 1-303-652-4400 or 1-800-776-6543 within the USA.
• Phone 1-800-367-4887 24 hours per day, seven days per week
within the USA.
• Email co-csr@brooks.com
• For Global Customer Support, go to www.brooks.com and click on
Services to locate the Brooks Automation office nearest you.