7.
Service and Support
7.1.
Product Warranty, RMA and Contact Information
GPS Logic LLC guarantees that every Logic-5000 Cellular Modem will be free from physical
defects in material and workmanship for one (1) year from the date of purchase when used
within the limits set forth in the Specifications section of this manual. Extended warranty
plans are available.
If the product proves defective during the warranty period, contact GPS Logic Customer
Service to obtain a Return Material Authorization (RMA).
7.2.
RMA Request
Contact Customer Service:
GPS Logic LLC
23461 South Pointe Dr, Suite 115
Laguna Hills, CA 92653
Phone: (888) GPS-0911
BE SURE TO HAVE THE EQUIPMENT MODEL AND SERIAL NUMBER, AND BILLING AND
SHIPPING ADDRESSES ON HAND WHEN CALLING.
When returning a product, mark the RMA clearly on the outside of the package. Include a
complete description of the problem and the name and telephone number of a contact
person. RETURN REQUESTS WILL NOT BE PROCESSED WITHOUT THIS INFORMATION.
For units in warranty, customers are responsible for shipping charges to GPS Logic LLC. For
units returned out of warranty, customers are responsible for all shipping charges. Return
shipping instructions are the responsibility of the customer.
7.3.
Product Documentation
GPS Logic LLC reserves the right to update its products, software, or documentation without
obligation to notify any individual or entity. Product updates may result in differences
between the information provided in this manual and the product shipped. For the most
current product documentation, visit
www.gpslogic.com
for spec sheets.
7.4.
Technical Support
Technical support hours: Monday to Friday 9:00 AM to 5:00 PM, Pacific Time
GPS Logic LLC,
23461 South Pointe Dr, Suite 115, Laguna Hills, CA 92653
Phone: 888.GPS.0911
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