TROUBLESHOOTING
GUIDE
When
your
stove
acts
out
of
the
ordinary,
the
first
reaction
is
to
call
for
help.
This
guide
may
save
time
and
money
by
enabling
you
to
solve
simple
problems
yourself.
Problems
encountered
are
often
the
result
of
only
five
factors:
1)
poor
fuel;
2)
poor
operation
or
maintenance;
3)
poor
installation;
4)
component
failure;
5)
factory
defect.
You
can
usually
solve
those
problems
related
to
1
and
2.
Your
dealer
can
solve
problems
relating
to
3,
4
and
5.
Refer
to
diagrams
on
page
17
to
help
locate
indicated
parts.
For
the
sake
of
troubleshooting
and
using
this
guide
to
assist
you,
you
should
look
at
your
heat
level
setting
to
see
which
light
is
flashing.
UNPLUG
THE
STOVE
FROM
ALL
POWER
PRIOR
TO
ATTEMPTING
TO
SERVICE
THE
UNIT!
STOVE SHUTS OFF AND THE # 2 LIGHT FLASHES
Possible Causes:
Possible Remedies:
(Unplug stove first when possible)
1.
Airflow switch hose or stove attachment pipes for hose are blocked.
Unhook air hose from the air switch and blow through it. If air flows freely,
the hose and tube are fine. If air will not flow throw the hose, use a wire
coat hanger to clear the blockage.
2.
The air inlet, burnpot, interior combustion air chambers, combustion
blower, or exhaust pipe are blocked with ash or foreign material.
Follow all cleaning procedures in the maintenance section of the owner’s
manual.
3.
The firebox is not properly sealed.
Make sure the door is closed and that the gasket is in good shape. If the
ash door has a latch, make sure the ash door is properly latched and the
gasket is sealing good. If the stove has just a small hole for the ashes to
fall through under the burnpot, make sure the slider plate is in place to
seal off the firebox floor.
4.
Vent pipe is incorrectly installed.
Check to make sure vent pipe installation meets criteria in owner’s
manual.
5.
The airflow switch wire connections are bad.
Check the connectors that attach the gray wires to the air switch.
6.
The gray wires are pulled loose at the Molex connector on the wiring
harness.
Check to see if the gray wires are loose at the Molex connector.
7.
Combustion blower failure.
With the stove on, check to see if the combustion blower is running. If it is
not, you will need to check for power going to the combustion blower. It
should be a full current. If there is power, the blower is bad. If there is not,
see #8.
8.
Control board not sending power to combustion blower.
If there is no current going to the combustion blower, check all wire
connections. If all wires are properly connected, you have a bad control
board.
9.
Control board not sending power to air switch.
There should be a 5-volt current (approximately) going to the air switch
after the stove has been on for 30 seconds.
10. Air switch has failed (very rare).
To test the air switch, you will need to disconnect the air hose from the
body of the stove. With the other end still attached to the air switch, very
gently suck on the loose end of the hose (you may want to remove the
hose entirely off the stove and the air switch first and make sure it is clear).
If you hear a click, the air switch is working. BE CAREFUL TOO MUCH
VACUUM CAN DAMAGE THE AIR SWITCH.
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