MDE-5369E FlexPay™ IV (with Omnia) Programming and Service Manual · April 2020
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PIP3 Connections
Troubleshooting
CR 02
CR disconnected
1 Power off, power on unit.
2 Check the cable.
3 Assign an IP address to the Card
Reader.
a From the UPM, in the System Menu,
press
<2> Device Configuration
.
b In the Device Config menu, press
<2> VFI Device Configuration
.
c In the VFI Device Config menu, press
<1> VFI Device IP Assignment
and
follow the prompts.
CR 03
CR tampered
Lost keys. Replace CR.
CR 05
CR dismounted
Perform the activation procedure.
CR 08
CR driver error
Replace CR.
After upgrading UPMs
to version xxx or later
and installing the Omnia
board, the side A card
reader goes through its
upgrade and works, but
the side B card reader
does not go through its
upgrade and is
inoperative.
Proper sequence was not
followed during kit upgrade.
To recover the side B card reader:
1 Connect side B card reader in the right
Omnia port.
2 Check if Omnia parameter is set into
device config menu.
3 Reboot after making Omnia settings.
4 Select
<2> Device Configuration
.
5 Select
<2> VFI device configuration
.
6 Go through the card reader button push
process. It should discover the card
reader and assign the card reader to
172.16.100.2.
7 Exit and allow the UPM to reboot. On
rebooting, the UPM should begin
updating the card reader. ALLOW THIS
PROCESS TO COMPLETE.
Card reader errors or
UPMs not
communicating properly.
Sales go into POS from
the wrong side. Various
unusual symptoms with
UPMs and card readers.
CAT5 cable connection not
correct.
1 Verify the CAT5 cables on the Omnia
PCB.
2 Verify that the RJ45 ports on Omnia are
dedicated and color coded due to VLAN.
3 Verify that top row is Side A, and bottom
row is Side B. UPMs use the blue CAT5
cables and UX300s use yellow CAT5
cables.
4 Verify proper CAT5 connections.
5 Ensure that the CRIND IDs are set
correctly.
Insite360 Units
Cannot register the unit
to GVR Cloud, but the
Internet connectivity
passes test.
Firewall blockers within the site
network
1 Check for firewall blockers within the site’s
network (may require Site IT assistance).
2 Verify all 3 Gilbarco URLs can be hit from
the back room.
3 To register Omnia to Insite360 Encore,
the site must allow access to the 3 URLs
(device.gilbarco.com,
registration.gilbarco.com, and
transfer.gilbarco.com) for registration to
occur. Ensure that these websites are
white-listed.
4 Verify proper site connectivity in the back
room (router configurations, etc.).
Note: You can connect your laptop to the
BRCM2 or BRCM2.1 or connect at
Service Port on Omnia PCB. Ensure
to make proper settings to your
laptop. For example, the Default
Gateway to back room, etc. must be
set.
Omnia Encore Dispenser Troubleshooting
Component
Symptom
Probable Cause
Steps to Resolve
