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GILBARCO VEEDER-ROOT FlexPay IV Insite360 Encore, Руководство по программированию и обслуживанию

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Introduction

Physical Connectivity

Page 1-6                                                                             MDE-5369E FlexPay™ IV (with Omnia) Programming and Service Manual · April 2020

Figure 1-4: Do Not Use Couplers

Using Pre-existing FlexPay Connect v1

Sites equipped with FlexPay Connect v1 do not require any hardware upgrade in the 
backroom. These sites can continue to use the existing BRCM.

Replace the Ethernet cable with the M14080A004 Cable provided in the kit to connect to the 
pre-existing DCM.

Note: DCM3 is not compatible with a BRCM (GLRE).

Figure 1-5: Using Pre-existing FlexPay Connect v1 - Backroom Hardware

BRCM

DCM1

CAT5

Dispenser

To Router

Backroom

Two-wire

CAT5

Omnia

BRCM & TBM2

OR

Содержание FlexPay IV Insite360 Encore

Страница 1: ...FlexPay IV with Omnia Programming and Service Manual Insite360 Encore with Applause Media System MDE 5369E...

Страница 2: ...fier OMNIA M16183 Responsible Party U S Contact Information Gilbarco Veeder Root 7300 West Friendly Avenue Greensboro North Carolina USA 27410 6200 1 336 547 5000 FCC Compliance Statement This device...

Страница 3: ...Acronyms 1 11 2 Important Safety Information 2 1 3 Installation Checklists 3 1 4 Configuring FlexPay IV 4 1 Pre requisites for Installing Omnia in FlexPay IV 4 1 Configuring UPM Settings 4 2 Configur...

Страница 4: ...e USB Drive 5 57 Retrieving Omnia Configuration NO Network Reset 5 58 Retrieving the Omnia Configuration YES Network Reset 5 59 Retrieving the Omnia Configuration and Checking Files on the USB Report...

Страница 5: ...Network WAN Functioning as a router and firewall only exposing the A and B side CRIND devices to the forecourt The configuration of the forecourt IP address media and Insite360 is performed on a sing...

Страница 6: ...eature testing related issues Contact the Insite360 Encore Help Desk at 877 503 4971 For any Gilbarco Insite360 Encore hardware in the dispenser or backroom issues Call Service Station Equipment SSE T...

Страница 7: ...duction Forecourt Networking Scheme MDE 5369E FlexPay IV with Omnia Programming and Service Manual April 2020 Page 1 3 Figure 1 1 IP Configuration Comparison based on Applause Remote Management EMV an...

Страница 8: ...eaders will always use the default 172 16 100 2 The Omnia has a Virtual LAN VLAN and dedicated device ports which allow this new simplified IP configuration Physical Connectivity The high speed Ethern...

Страница 9: ...mum run of 280 feet For more information on requirements for CAT5 runs refer to MDE 4246 Dispenser Network Connectivity Kit for Monochrome Encore 500 Encore S and Eclipse Installation Instructions Whe...

Страница 10: ...ay Connect v1 do not require any hardware upgrade in the backroom These sites can continue to use the existing BRCM Replace the Ethernet cable with the M14080A004 Cable provided in the kit to connect...

Страница 11: ...the fueling positions the BRCM2 or BRCM2 1 and the Applause Media System Site Server if present Note The recommended CRIND External IP addresses is 10 5 55 XX which is as per the default IP scheme Loc...

Страница 12: ...including Applause Media System before configuring additional dispensers Note Do not proceed with the entire forecourt installation if a problem is detected with the first dispenser 6 Repeat steps 3...

Страница 13: ...ing installation steps are in the recommended order and are applicable for an installation of Omnia in an environment in which FlexPay IV is already installed 1 Pre installation checklist 2 Install Om...

Страница 14: ...t MDE 4917 FlexPay Connect D Box Installation Manual FlexPay Connect MDE 5221 FlexPay IV CRIND Start up Manual FlexPay IV MDE 5265 BRCM2 x Installation and Upgrade Instructions The Advantage Series an...

Страница 15: ...ion FP Fueling Position GOLD Gilbarco Online Documentation GLRE Global Long Range Ethernet IP Internet Protocol ISP Internet Service Provider LAN Local Area Network LED Light Emitting Diode MAC Multip...

Страница 16: ...Introduction Abbreviations and Acronyms Page 1 12 MDE 5369E FlexPay IV with Omnia Programming and Service Manual April 2020 This page is intentionally left blank...

Страница 17: ...r barricades at the affected unit s A total electrical shut off of the affected unit s Read the Manual Read understand and follow this manual and any other labels or related materials supplied with th...

Страница 18: ...ng of our products Some products contain electronics batteries or other materials that may require special management practices depending on your location Please refer to your local state or country r...

Страница 19: ...ith Unit Fire at Island Fuel Spill The following actions are recommended regarding these hazards Do not go near a fuel spill or allow anyone else in the area Use station EMERGENCY CUTOFF immediately T...

Страница 20: ...Page 2 4 MDE 5369E FlexPay IV with Omnia Programming and Service Manual April 2020 Important Safety Information This page is intentionally left blank...

Страница 21: ...ause Media System dispensers etc Verify that site survey action items have been completed Verify parts in kit against the Bill Of Material BOM Confirm that all parts are included in the kit Determine...

Страница 22: ...ocess Day of Installation Checklist Follow standard safety procedures during installation activities Lockout tagout dispenser before beginning the installation Review installation process using the bl...

Страница 23: ...oceed as follows 1 Upgrade the UPM to the required software version using the FlexPay IV CRIND M7 Maintenance tool 2 After the SECURE DEVICE UPDATE is complete and the UPM reboots press 1 to enter the...

Страница 24: ...set To configure Omnia settings in the CRIND UPMs proceed as follows Description Screen 1 Note the serial numbers that are displayed on the black screen immediately after powering ON the dispenser The...

Страница 25: ...4800 Baud Install hardware For more information refer to MDE 5402 FlexPay IV Applause Media Kit with Omnia M16183K001 Installation Instructions Note If a FlexPay IV CRIND is already installed in the d...

Страница 26: ...ual April 2020 2 Press 1 to open the Date and Time 3 Set date and time and press OK to return to the Secure Menu 4 If PIP3 was replaced an activation is required Press 3 System Activation from the Sec...

Страница 27: ...will report the new IP address of the VFI device default value from factory is 172 16 100 2 then proceed with the following 9 Press OK 10 Reboot the system Note The card reader will return to the defa...

Страница 28: ...ft Content and ensure that it is set to Enabled c Press Cancel to go back to the App Config menu 3 In the App Config menu press 1 CRINDBIOS 4 In the CRINDBIOS menu press 1 CRIND and check or set each...

Страница 29: ...automatically send a CLEAR key press on warm start or poll resume for Radiant site ONLINE MESSAGE TIMEOUT minutes When enabled the CRIND will resend the online two wire message if the POS is polling...

Страница 30: ...ril 2020 19 Press Cancel to save and return to the previous menu 20 From the CRINDBIOS menu press 6 Printer 21 From the PRINTER menu press 1 to toggle between Normal and Enhanced font type 22 Press Ca...

Страница 31: ...Omnia Web page After the Omnia is configured the Omnia Web page can be accessed from the back room via the external IP address for example 10 5 55 71 3000 To configure the Omnia PCB proceed as follows...

Страница 32: ...s with Omnia Versions Lower Than 03 02 In such cases enter http 172 20 100 254 3000 question mark appended in the address bar of Chrome browser to bypass the redirection See Figure 5 4 Figure 5 4 Ente...

Страница 33: ...To clear the browser cache proceed as follows a Press Ctrl Shift Delete on the keyboard The Clear browsing data window opens b Select All time from the Time range drop down field and then select Cache...

Страница 34: ...IV with Omnia Programming and Service Manual April 2020 5 Enter http 172 20 100 254 3000 in the address bar To accept the https certificate click ADVANCED Figure 5 6 Extending ADVANCED Security Setti...

Страница 35: ...Page Note Password is the last 6 digits of the Product Part Number PPN displayed at the bottom right For PCI DSS compliance the customer can set authentication to Omnia Access Code Login Figure 5 9 L...

Страница 36: ...ramming and Service Manual April 2020 Figure 5 10 Login Page for Rolling Password Mode Note Password is generated from System date PPN and Technician ID and provided by Gilbarco Help Desk through the...

Страница 37: ...roceed as follows 1 Click Setup Wizard Figure 5 11 Setup Wizard 2 The Configuration Wizard page opens Click New configuration Figure 5 12 Configuration Wizard Note After the Omnia PCB is configured on...

Страница 38: ...applications to configure using the check boxes Figure 5 13 Selecting Omnia Media Cloud Application Site Requirement Omnia Configured for all sites Applause Media Media Insite360 Forecourt Cloud Remot...

Страница 39: ...e A External IP address configuration refer to IP Scheme FlexPay IV on page 5 10 for Gilbarco default settings This field is auto populated with 10 5 55 XX XX depends on Side A fueling position entere...

Страница 40: ...255 255 0 10 5 55 1 B 10 5 55 74 10 5 55 1 255 255 255 0 10 5 55 1 5 6 A 10 5 55 75 10 5 55 1 255 255 255 0 10 5 55 1 B 10 5 55 76 10 5 55 1 255 255 255 0 10 5 55 1 7 8 A 10 5 55 77 10 5 55 1 255 255...

Страница 41: ...ted to Passport POS system all IDs will be 7 for side A and 11 for side B Idle Loop Enabled Enable or disable the Idle Media Select to turn ON if you want the media to run when the unit is in idle con...

Страница 42: ...Service Manual April 2020 Figure 5 15 Media Applause Configuration Settings 1 Note Scroll down to see all programming fields on the configuration pages Figure 5 16 Media Applause Configuration Settin...

Страница 43: ...cted to the dispenser E300 Encore Pump This is the default Two Wire Money Mode Select one of two options depending on how the pump is configured 5 Digits Money Mode This is the default 6 Digits Money...

Страница 44: ...CB Omnia Setup with Wizard New Configuration Page 5 14 MDE 5369E FlexPay IV with Omnia Programming and Service Manual April 2020 Figure 5 17 Cloud Configuration Settings Figure 5 18 I360 Wizard Regist...

Страница 45: ...Time Configuration 12 Set the proper Date And Time and Timezone For more information refer to Set Date And Time on page 5 40 13 Click Next The Select Authentication Mode page opens if Omnia is runnin...

Страница 46: ...ard procedure Omnia will display a confirmation message as shown in Figure 5 21 Figure 5 21 Confirmation Popup Window 16 Click Yes save it Omnia applies the new configuration after a duration of 5 sec...

Страница 47: ...ot Status Omnia Setup with Wizard Export Config Click Export Config to export and re use the current configuration of the device on another dispenser of the same site Note When importing a saved confi...

Страница 48: ...e Manual April 2020 Omnia Setup with Wizard Import Configuration Omnia Setup Wizard allows you to import a saved configuration from a dispenser of the same site To import a valid configuration proceed...

Страница 49: ...will display General Settings Media and Cloud pages based on the imported configuration 5 The following common configuration parameters are already set into the Omina wizard and do not need to be con...

Страница 50: ...zard Import Configuration Page 5 20 MDE 5369E FlexPay IV with Omnia Programming and Service Manual April 2020 Media Settings Optional Side A Terminal ID and Pump ID Side B Terminal ID and Pump ID Figu...

Страница 51: ...5369E FlexPay IV with Omnia Programming and Service Manual April 2020 Page 5 21 Cloud Settings Optional Omnia Nickname Figure 5 30 Cloud Settings Import 6 From the Tools Tab set Date and Time Timezone...

Страница 52: ...2020 7 Click Next The Select Authentication Mode page opens if Omnia is running version 03 02 or higher Figure 5 32 Authentication Mode Page 8 Select No Authentication unless the customer requests a d...

Страница 53: ...guration on dispensers equipped with FlexPay IV and Omnia proceed as follows 1 Select the Media tab on the left sidebar of the web page Figure 5 33 Media Configuration for Applause Media System 2 Clic...

Страница 54: ...follows 1 Select the General Settings tab on the left side of the web page Confirm the Select Pump connection type setting and click Save PCN Version 04 xx xx supports RTP serial which is required fo...

Страница 55: ...age 5 25 4 Check ZModem connection using CLOUD Utility From the Cloud Utility click Check Serial to check the serial cable connection Figure 5 36 Checking Serial Connection In case of failure an error...

Страница 56: ...Omnia Programming and Service Manual April 2020 5 Check Sniffer connection using CLOUD Utility Figure 5 38 Checking Sniffer In case of failure an error message is displayed Note For troubleshooting i...

Страница 57: ...m the Insite360 Configuration page click the Registration tab 2 Enter a valid Tech ID number in the ASC ID field and then click Register Omnia to SODA for registration Figure 5 40 Pre registration to...

Страница 58: ...cess or Failure i Continue with Registration ii Contact Gilbarco for Assistance If the registration is unsuccessful a dialog box as shown in Figure 5 43 opens after 1 2 minutes Figure 5 43 Registratio...

Страница 59: ...a from Insite360 To unregister dispenser from Insite360 Cloud proceed as follows 1 Within the Omnia webpage application click the Insite360 tab 2 Click De Register from Cloud 3 Wait for the de registe...

Страница 60: ...ation to the POS Note Depending on the POS a purge may be required Then download the POS application 3 Test the unit operation and open the fueling positions for use Omnia Web Pages Omnia Home Page Om...

Страница 61: ...Software Version Core FWR Build Linux Kernel release Applications Version CloudApp version ActivityMonitor version Pumpproxy version Crindproxy Mediasyncclient Mediamanager Board Information Board Ver...

Страница 62: ...n Light Omnia can connect to SPOT NTP Server Red light Omnia cannot connect to SPOT NTP Server Green Icon Cloud OK Red Icon Cloud problems Black icon Cloud package not installed Configured Green light...

Страница 63: ...connection type When this parameter is changed from MOC to Generic or Generic to MOC a reboot is required Figure 5 50 General Settings for MOC Connection Type Green Icon Cloud OK Red Icon Cloud proble...

Страница 64: ...p is playing an Omnia reboot is needed to restore Applause Multimedia System functionalities For more information refer to Reboot section on page 5 43 Internal IP Scheme FlexPay IV Fueling Position Si...

Страница 65: ...Omnia device provides a set of utility functions to perform the following Retrieve System Information Export Config Log Retrieval Set Date and Time Advanced settings Software Update Reboot Omnia To a...

Страница 66: ...36 MDE 5369E FlexPay IV with Omnia Programming and Service Manual April 2020 Retrieve System information Click System Information to the retrieve current hardware and software status of the device Fi...

Страница 67: ...gs of OmniaOS CloudApp MediaApp The log is uploaded to the web page as a zip file with file name extension ppn_dateandtime zip From Log Retrieval you can select the range of dates and the required log...

Страница 68: ...Logging level standard Debug mode 2 Log suppression enabled disabled If disabled a countdown until timeout will be shown Figure 5 56 Log Suppression 3 Force display size configuration Default ForceA...

Страница 69: ...and Service Manual April 2020 Page 5 39 Figure 5 57 Access Code Login Mode Figure 5 58 Saving Advanced Settings IMPORTANT INFORMATION If the user loses or forgets the access code it is not possible t...

Страница 70: ...gure 5 59 Setting Date and Time Field Configuration Settings Date and Time Current time not available if NTP is enabled Time zone Region of the globe that observes a uniform standard time NTP ENABLE N...

Страница 71: ...d a zip file zipped that contains multiple debian signed packages The software must be uploaded in a zipped format Only use the zip file provided by Gilbarco to update the software extranet Note The s...

Страница 72: ...After 12 minutes has passed the dispenser goes offline from the forecourt The pump flashes an error code 50 After 8 10 more minutes the dispenser comes back online Figure 5 63 shows the message that i...

Страница 73: ...mnia Tools Omnia PCB MDE 5369E FlexPay IV with Omnia Programming and Service Manual April 2020 Page 5 43 Figure 5 63 Software Update Successful Completion Message Figure 5 64 Initiating Reboot Message...

Страница 74: ...Omnia PCB Omnia Tools Page 5 44 MDE 5369E FlexPay IV with Omnia Programming and Service Manual April 2020 Reboot Reboot the dispenser Figure 5 65 Reboot Prompt Figure 5 66 Reboot Status...

Страница 75: ...0 For example 10 5 55 71 3000 From there you can perform Omnia maintenance functions that do not require opening the dispenser such as software upgrades Applause testing and log retrieval Ensure that...

Страница 76: ...cking the corresponding Start button While a test group network or audio video is running the corresponding Start button indicates the state with the label Running and a spinning cog Figure 5 68 Netwo...

Страница 77: ...way defined in the network configuration section of General Settings page Applause Server only if media is installed Manually chosen host it can be an IP address or a URL Host can be an IP or a URL In...

Страница 78: ...ia Programming and Service Manual April 2020 Outside Connectivity Test If required cloud connectivity can be tested as follows 1 Select Outside Connectivity 2 Click Start 3 Select the test result in R...

Страница 79: ...April 2020 Page 5 49 DNS Test If required DNS configuration can be tested as follows 1 Select DNS 2 Click Start 3 Select the test result in the Results section Figure 5 72 DNS Test Note Networking te...

Страница 80: ...e test is run while Idle Busy loops videos are playing It is advisable to disable the Applause Media System before starting the A V test and re enable it again after the test is over For more informat...

Страница 81: ...Audio Video Test in Error Hardware Test This test group is dedicated to check hardware status on Omnia board USB Test This test will check status of USB HUBs trying to detect devices connected to USB...

Страница 82: ...unctionality that allows the ASC to perform the following operations using a well formatted USB flash drive Software Update Media Content Upload Log Retrieval Configuration retrieval Network Restore R...

Страница 83: ...id Red Indicates that maintenance operation in progress Blinking Indicates that Error on USB JSON format or Error on operation Off Indicates that maintenance completed with No Errors Note DO NOT REMOV...

Страница 84: ...tenance operations If the JSON syntax is not correct the execution is not started comments not included The file must be populated with at least one of the operations as shown in the following figure...

Страница 85: ...uploaded debians archives 5 Plug USB drive into Omnia board Depending on the success or failure of the operations LEDs start glowing as follows LED D32 goes Solid RED and LED D31 starts blinking slow...

Страница 86: ...N as shown in the following figure Figure 5 81 Folder Named with Omnia PPN 3 Open the file named OmniaSession YYYYMMDDhhmmss txt The file includes information about all of the operations performed dur...

Страница 87: ...blinking together with LED D30 5 Remove the USB drive Log Retrieval Report and Checking Files on the USB Drive To perform this operation proceed as follows 1 Insert the USB drive used to install packa...

Страница 88: ...ng figure Figure 5 84 Omnia Configuration Retrieval 3 Save the file 4 Plug the USB drive into the Omnia board Depending on the success or failure of the operation LEDs start glowing as follows LED D32...

Страница 89: ...ss or failure of the operation LEDs start glowing as follows LED D32 goes Solid RED LED D29 starts blinking slowly LED D29 goes Solid GREEN indicating that the operation is successfully completed LED...

Страница 90: ...r PC Laptop 2 Go to gvr omnia cfgs Open the folder with the name of the Omnia PPN as shown in the following figure 3 Open the file named OmniaConfig txt This text file contains all of the information...

Страница 91: ...y IV with Omnia Programming and Service Manual April 2020 Page 6 1 Troubleshooting 6 Troubleshooting Open the Omnia Home page to view the status of all connections at the bottom of the page Figure 6 1...

Страница 92: ...help diagnose communication problems The Omnia intercepts POS to Pump communication for non Passport POS Figure 6 2 Connection Board POS to CRIND communication Yellow CRIND two wires reversed Red Pump...

Страница 93: ...when POS transmits to any pump via 2W D47 Yellow Not lit or solid if POS is Passport Blinks on when pump A or B side replies to POS via 2W PUMP RX EN D49 Green Enables POS to Pump data on Omnia Green...

Страница 94: ...de of the PIP3 Figure 6 3 PIP3 Loopback Connector Pins 6 and 7 shorted Figure 6 4 Loopback Connector Location on PIP3 B Side Only PIP3 Loopback Connector Installation Location Note This PIP3 Loopback...

Страница 95: ...rned ON External IP addresses for CRINDs Applause Server IP in Omnia config Applause Site Server and routers 2 Power cycle the Applause Media System Site Server 3 Check the side jumper on PIP3 4 Verif...

Страница 96: ...be set to its default IP setting 172 16 100 2 for both Side A and B when Omnia is configured in the UPM This is accomplished by assigning the default IP address in the green screen of the UPM press t...

Страница 97: ...he UPM should begin updating the card reader ALLOW THIS PROCESS TO COMPLETE Card reader errors or UPMs not communicatingproperly Sales go into POS from the wrong side Various unusual symptoms with UPM...

Страница 98: ...RCM2 or BRCM2 1 Note The External IP Address could be customer specified and not the recommended default 10 5 55 XX value Two wire Over IP must be enabled in Omnia General settings page Card Reader Ca...

Страница 99: ...ommand exactly as shown in Figure 6 6 Figure 6 6 Command 3 Save the file as config json to the Windows desktop 4 Copy and paste the config json file into the usbconfig folder 5 Copy the usbconfig fold...

Страница 100: ...h the name config json Figure 6 7 Creating Folder 2 Using an editor of your choice for example Windows Notepad type the following command exactly as shown in Figure 6 8 Figure 6 8 Command 3 Save the f...

Страница 101: ...254 3000 in the address field 10 Apply changes to the Omnia configuration as needed Configure the Omnia network as follows External Omnia IP address for Side A Address 10 5 55 71 Netmask 255 255 255 0...

Страница 102: ...Troubleshooting Resetting the Network Configuration to Factory Values Page 6 12 MDE 5369E FlexPay IV with Omnia Programming and Service Manual April 2020 This page is intentionally left blank...

Страница 103: ...r of available IP addresses match the following requirements Two IP addresses per dispenser 1 if dispenser is single sided One IP address for the BRCM2 or BRCM2 1 One IP address for Applause Media Sys...

Страница 104: ..._______ ________ c Is Applause Media System Site Server configured to use single NIC or dual NIC If the answer is dual NIC convert the Applause system to a single NIC configuration which may require a...

Страница 105: ...venting 2 1 FlexPay Connect v2 3 1 I Insite360 Cloud 1 1 N Netmask A 1 P Pre Installation Checklist 3 1 Primary 5 6 5 18 R Remote Management Help Desk 3 2 S Safety Information Alert symbol 2 1 Barrica...

Страница 106: ...ogramming and Service Manual April 2020 Chrome is a trademark of Google Inc EMV is a registered trademark of EMVCo LLC EMV is a registered trademark of EMVCo LLC Ethernet is a registered trademark of...

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