Introduction
Purpose
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MDE-4699L Applause™ Media System Installation, Service, and Parts Manual · June 2017
If the Internet Protocol (IP) addresses used at the site are not the Gilbarco default settings, it is
the responsibility of the Authorized Service Contractor (ASC) to contact the site’s IT
personnel to determine and record the IP addresses that each piece of equipment will use, and
program the equipment accordingly. Depending on the site’s IP connectivity, configurations
may vary. To set up the site IP configurations, refer to
“Appendix D - Broadband Router and
.
Note: The connectivity to the Control Center could change at the site due to various reasons
(unplugged cable, termination of broadband service, change in remote service provider,
and so on). You may need to reconfigure the site server. To reconfigure the IP address,
refer to
“Appendix C - Configuring Site Server IP Addresses for Applause Media
System (when IP Addresses Are Changed)”
. You may need assistance from
the site’s IT personnel.
If you do not have or know the IP scheme that is to be used at the site, contact the site’s IT
personnel.
Verify that the Control Center is set up properly and is ready to provide connectivity before
leaving the site. Use your laptop to access the programming and diagnostic section of the
Gilbarco Site Server. The Control Center is a Gilbarco website that connects with the Gilbarco
Site Server automatically every night. The Gilbarco Site Server initiates the connection to the
Control Center. When connected, the Gilbarco Site Server retrieves advertising which was
created and set up by the merchant. Before leaving the site, verify if the promotional content
appears at the dispenser. This confirms that the Applause Media System is communicating
with the dispensers.
You must be an Applause Media System-certified technician to receive help from the Gilbarco
Technical Assistance Center (TAC). To enroll into the course, send an e-mail to
, stating your technician number and willingness to enroll in
the course.
Purpose
This manual provides the following information:
• Introduction to the Applause Media System
• Installation instructions for the in-store equipment
• Service information for the entire range of Applause Media System (in-store and
forecourt) equipment
• Parts lists for in-store equipment of the Applause Media System
Note: The Applause Media System software can be installed on the Gilbarco Site Server
hardware platform. The term “Gilbarco Site Server” is used throughout this manual
and refers to the hardware. The term “Applause Media System” is used to refer to the
software component.
Intended Users
This manual is intended for Gilbarco-certified ASCs who are trained on Encore dispensers,
Point of Sale (POS) systems, and Applause Media System.
