Introduction
Giga-tronics 2500B Series Microwave Signal Generators
Page 10
Operation Manual, Part Number 34737, Rev C, June 30, 2011
2.6
Shipping, Repair, and Calibration
2.6.1
Shipping the 2500B
If it is necessary to ship the 2500B, observe the following:
Use the best packaging materials available. If possible, reuse the original shipping container.
If the original shipping container is not available, use a strong carton (350 lbs./sq. in. bursting strength) or a wooden
box.
Wrap the instrument in electro-static dissipative material before placing it into the shipping container.
Completely fill the areas on all sides of the instrument with packaging material. Take extra precaution to protect the
front and rear panels.
Seal the package with strong tape or metal bands. Mark the outside of the package clearly, and in bold type, as
follows:
FRAGILE — DELICATE INSTRUMENT
2.6.2
Repairs
The Giga-tronics 2500B microwave signal generator is a robust instrument that has been designed and built for years of
trouble-free service. However, if you experience problems with the instrument, do the following:
1.
Contact your local Giga-tronics sales office, or the factory, and be prepared to provide the model, serial number,
and any included options of your instrument, and a description of the problem. To contact the factory directly,
use the following information:
Table 7: Contacting Giga-tronics Customer Service
Contacting Giga-tronics Customer Service
Telephone (within the United States) 800.726.4442
Telephone
925.328.4669
Fax
925.328.4702
2.
If it is has been determined that you must ship the 2500B to the factory or a service center for repair, you will be
issued a
Return Materials Authorization (RMA)
number. Use the RMA number in all correspondence regarding
the repair.
3.
Pack the 2500B for shipment as described in the previous section, and enclose all relevant information regarding
the problem.
4.
Ship the 2500B to the address provided by Giga-tronics Customer Service.
2.6.3
Calibration
Giga-tronics recommends that the 2500B be calibrated every two years. For more information regarding calibration of
your instrument, contact Giga-tronics (see page ii of this manual).
