Troubleshooting
Installation Manual for Generac PWRcell Battery
25
Section 6: Troubleshooting
General Troubleshooting
Some of the more common problems are listed in the
table below. This information is intended to be a check or
verification that simple causes can be located and fixed.
It does not cover all types of problems. Procedures that
require in-depth knowledge or skills should be referred to
a Generac Authorized Service Dealer.
If problems persist, contact the nearest Independent Authorized Service Dealer (IASD) or Generac Customer Service
at 1-888-436-3722 (1-888-GENERAC)
Table 6-1. General Troubleshooting Guide
Problem
Possible Cause
Solution
Battery remains in
Waiting state
Battery Disconnect OFF
Turn Battery Disconnect switch ON.
Battery not recognized
by inverter
Inverter disabled
Enable inverter
REbus not operating
Verify REbus is operating correctly.
DC breaker off
Verify inverter is disabled, then turn DC breaker ON.
Loose connection
Verify connections are secure.
Insufficient voltage
Measure voltage at the REbus terminals; there should be at least
360V between RE+ and RE-.
Inverter and battery not
using same PLM channel
Set inverter and battery to same PLM channel.
