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DOC1710900, Rev:1

Quick Aid

Troubleshooting Guide

Troubleshooting Guide, Archive – Quick Aid

Before performing advanced trouble-
shooting, always assure that the following
steps have been checked:

Symptoms

Possible Causes

Possible Solutions

Database corrupt

«No Archive»

Can not access internal
Archive

Unable to log on

Not Archiving

Database corrupt due
to improper shutdown
or sudden Power Loss

Harddrive full

If no images stored, back
up user presets, reload
SW

Contact Service

Perform a Disk
Management Move

Not able to store to
Remote Archive

Not able to store to DVD

Network down

Incorrect Network
settings

Incorrect CD/DVD
disks used. DVD Drive
defect

Verify «Troubleshooting
Remote Archive» and
«Troubleshooting
EchoPAC» sections

For Image archiving use
CD/DVD –R/–RW disks

Replace DVD drive

Содержание VividE80

Страница 1: ...Rendered PDF File Page 4 of 73 DOC1710900 Rev 1 VividE80 VividE90 VividE95 VividS60 VividS70 EchoPAC Quick Reference Guide Connectivity GE Healthcare g DOC1710900 rev 01 Released...

Страница 2: ...Worklist DICOM Storage Query Retrieve Network Printer Remote Archive DICOM Printer DICOM USB EchoPAC PC SWO DICOM CD DVD Backup Restore Network Settings DICOM Activities Disk Management DICOM Spooler...

Страница 3: ...E80 E90 E95 rear view Printer Ethernet Network 1000 Base TX Ethernet IEEE 802 3 Connections Vivid E80 E90 E95 Vivid E80 E90 E95 Connections Note The External Monitor output signal is DVI D Digital Do...

Страница 4: ...ivid S60 S70 Vivid S60 S70 Connections Note The External Monitor output signal is DVI D Digital Do not connect an analog monitor to this port USB 2 0 only not 3 0 Devices w o external power Insulated...

Страница 5: ...t DICOM device Network requirements To achieve a successful connection to the different devices the following is required EchoPAC SWO Remote Device EchoPAC SWO Remote Device DICOM Server DICOM device...

Страница 6: ...rieve SCP Radiology Information System modality worklist SCP Service Object Pair SOP Class the specification of the network or media transfer service of a particular type of data object the fundamenta...

Страница 7: ...m HL7 Health Level 7 Standard IHE Integrating the Healthcare Enterprise IOD Information Object Definition IPv4 Internet Protocol version 4 IPv6 Internet Protocol version 6 ISO International Organizati...

Страница 8: ...oday s scheduled exams from and report completed exams to the same system In basics it sends confirmation to the MWL when the exam has started finished DICOM SR what is it Structured Reporting provide...

Страница 9: ...s to change Dataflows and TCP IP log in as ADM Administrator with appropriate password Log in window Getting Started Go to Connectivity Page Go to Connectivity Page Getting Started Touch Screen Vivid...

Страница 10: ...ectivity Page Go to Connectivity Page Dataflow workflow selections Dataflow workflow Overview Input Output TCP IP settings Hide show dataflow Store Image directly or to buffer Go to Connectivity Page...

Страница 11: ...ospital IT policy TCP IP Network Settings Save Settings Always select this button whenever there is a change made on this page Detailed DICOM Log Enable when troubleshooting on DICOM devices only Remo...

Страница 12: ...ch dataflow defines the transfer of patient information and images from an input source to the unit and from the unit to one or several output sources A dataflow is a set of pre configured settings Se...

Страница 13: ...f the measurements are stored if DICOM SR is turned on Search in the DICOM Modality Worklist the patient found is copied into local database The patient information and the examination results are sto...

Страница 14: ...Images are stored to an image network volume DICOM Worklist REMOTE ARCHIVE Store pure and raw DICOM images to a DICOM device Worklist DICOM Server DICOM Server Search in the DICOM Modality Worklist Im...

Страница 15: ...Selections Search in a DICOM Modality Worklist retrieve images and Private SR from a DICOM server Images are stored to a DICOM server Some of the measurements are stored if DICOM SR is turned on Selec...

Страница 16: ...CD DVD Internal CD DVD Vivid Read and write to database located on a CD DVD drive This destination should be used when the transferred data is intended to be imported in a Vivid E9 or an EchoPAC Soft...

Страница 17: ...are found in the pulldown list Per default only a few dataflows are listed in the Search Create Patient Screen Unselect Hidden in the Connectivity tab to display more Dataflows Note For some dataflows...

Страница 18: ...t for the images and results Echo initiates a connection with the DICOM SCP posts a Verification request and closes the connection It also responds to incoming Verification requests for service use Wo...

Страница 19: ...08 R2 If site has EchoPAC SWO Must upgrade to EchoPAC SWO 201 x x However there are no Dicom Share on EchoPAC SWO 201 x x If DICOM Share is needed use EchoPAC SWO 113 x x A DirectX 11 compliant GPU is...

Страница 20: ...fields Enter correct AE title as it is case sensitive and Port No IP Addr must be selected from the pulldown menu and Name is optional but recommended If IP Addr is not in pulldown menu go to TCPIP t...

Страница 21: ...for MWL in the past must be US to start an exam Search Criterias can be used to narrow the search in a Worklist A Search Criteria properties window appears In the Select Tag pulldown menu select the...

Страница 22: ...dataflow overview window select Worklist DICOM ping passed 3 attempts DICOM ping failed 3 attempts Per default Worklist dataflows are hidden Uncheck the Hidden checkbox in the dataflow page to include...

Страница 23: ...age Device Configuration Scenarios Note In a DICOM workflow enable Private SR data to store all measurements and other exam data in the SR This information is retrieved when the exam is loaded on the...

Страница 24: ...ed fields must be filled out Other fields might need to be adjusted Enter correct AE title as it is case sensitive and Port No IP Addr must be selected from the pulldown menu and Name is optional but...

Страница 25: ...be sent without images different server for Images Signed Doppler Velocities unchecked Use older SR version unchecked Verify these default Dicom SR Settings Reopen pr Image unchecked Verify this defau...

Страница 26: ...Storage Service to inform your scanner that it has successfully stored your images without corruption Enter correct AE title as it is case sensitive and Port No IP Addr must be selected from the pull...

Страница 27: ...lling system that an ultrasound procedure has been completed and can be billed Enter correct AE title as it is case sensitive and Port No IP Addr must be selected from the pulldown menu and Name is op...

Страница 28: ...DICOM Storage service is available at selected server Selected server cannot provide DICOM Storage service Select Check button From the dataflow overview window select DicomStorage DICOM ping passed...

Страница 29: ...erties Select Dicom CD DVD from the Dataflow Overview window The DICOM Media Properties window for the DICOM CD DVD read dataflow will appear DICOM CD DVD dataflow DICOM CD DVD read dataflow The DICOM...

Страница 30: ...ult Image Settings Allow Raw Data unchecked RAW Compr greyed out Allow Multiframe checked Only Black White unchecked Max Framerate 25 Full Compression JPEG Quality 95 Adjust these Image Settings if ne...

Страница 31: ...roperties Select DICOM USB from the Dataflow Overview window The DICOM Media Properties window for the DICOM USB read dataflow will appear DICOM USB dataflow DICOM USB read dataflow The DICOM Media Pr...

Страница 32: ...Image Settings Allow Raw Data unchecked RAW Compr greyed out Allow Multiframe checked Only Black White unchecked Max Framerate 25 Full Compression JPEG Quality 95 Adjust these Image Settings if needed...

Страница 33: ...device in the Workflow Dataflow and the Vivid must be registered as a user on the Q R DICOM Server Dicom QR configuration on EchoPAC might also require Firewall modifications Enter correct AE title as...

Страница 34: ...on the Q R DICOM Server Search Criterias can be used to narrow the search in a Query Retrieve Select Search Criterias A Search Criteria properties window appears In the Select Tag pulldown menu selec...

Страница 35: ...ataflow DicomQR service is available at selected server Selected server cannot provide DicomQR service Select Check button From the dataflow overview window select DicomQR DICOM ping passed 3 attempts...

Страница 36: ...M spooler displays the current DICOM output jobs and is used for checking the current job s status when a job is saved or displays an error To remove the DICOM Spooler Job window select To check statu...

Страница 37: ...n Available outputs select the device you want to use as output Verify that the device you selected disappears in the Selected devices window Add In Selected devices window select the device you want...

Страница 38: ...rt No IP Addr must be selected from the pulldown menu and Name is optional but recommended Required fields Select Dicom Print in the Selected Output window Select Properties If IP Addr is not in pulld...

Страница 39: ...dow select to test the DicomPrint service If DicomPrint service failed or printout is not satisfying verify the service configurations in the Densities Settings and Job tabs DicomPrint service is avai...

Страница 40: ...inter A Standard Windows Printer installation program will start Note Ensure the Network Printer is powered on and connected to the site network before adding the Printer Click to continue Follow the...

Страница 41: ...dy installed but Printer IP Add needs to be reconfigured In the Network Printer section enter the correct IP address of the Network Printer When the new IP address is set the button is enabled Select...

Страница 42: ...in the Printer Setup section for the Printer Queue window to appear Printer Setup section Select in the Printer Queue window to get to Printer Properties Printer Queue window Printer Pull down menu S...

Страница 43: ...will appear if DNS is not set up on the network select the Note On EchoPAC SWO Windows administrative rights are needed to do this Enter correct IP address of the Remote Archive server The other field...

Страница 44: ...X of X OK Image Shared folder is found 0 of X OK Image Shared folder is not found In the Cardiology_3_1_4_ArchiveService Properties window select to ping the remote server Remote server IP Address is...

Страница 45: ...n not be used for storing images When Remote Path is selected the system will use the default user password or the configurable user password from the tab Select tab from the Admin menu Backup window...

Страница 46: ...user to restore previous backup data thus the similar pop up windows will appear To start Restore select from the Config menu From the Restore window there is a possibility to restore to Factory defa...

Страница 47: ...er Than Select the time for how old your image files should be before a backup is required Recommended Interval is 1 week Operation Select between 3 types of operations Copy Move and Delete Recommende...

Страница 48: ...n Disk Management Disk Management copies moves the files found for the selected Older Than time window to the Destination device There s a possibility to Abort the operation and resume later When Disk...

Страница 49: ...inter EchoPAC SWO Remote Device EchoPAC SWO Remote Device EchoPAC SWO Echo Server Select the Local Archive Int HD Shared dataflow As an Echo Server Select the Local Archive Int HD dataflow As a Remote...

Страница 50: ...Vue Export From dataflow name pulldown list select the appropiate Misc Export dataflow Select MPEGVueService from the Selected Outputs Select Properties Select the Destination from the drop down menu...

Страница 51: ...EGvue Select Properties button If Remote path was selected Check result Successfully logged into remote destination write access confirmed User and or password incorrect or no write access to destinat...

Страница 52: ...re Configure XML Export From dataflow name pulldown list select the appropiate Misc Export dataflow Select XmlExportService from the Selected Outputs Select Properties Select the Destination from the...

Страница 53: ...rtService Select Properties button If Remote path was selected Check result Successfully logged into remote destination write access confirmed User and or password incorrect or no write access to dest...

Страница 54: ...er If present go to the tab and select the appropriate dataflow From ViewPoint Obtain the ViewPoint IP Address AE Title and Port No The AE Title and Port No is available on ViewPoint at the ViewPointA...

Страница 55: ...indow A Service configuration window will appear Add a new client Edit an existing client Delete a client Select to add a new DICOM Server client The Modality Setting window will appear Modality Setti...

Страница 56: ...PAdmin window Select the DICOM Server in the services list VPAdmin window ID Mapping tab External ID 2 Properties window Check and select The External ID 2 Properties window will appear From the pull...

Страница 57: ...plete refer to Network Settings section Verify for VividE9 an HTTPS Secure Sockets Layer internet connection via port 443 If proxy server is used then ask Hospital IT for IP address port number and pr...

Страница 58: ...the Configuration page all items in bold are mandatory CRM No System ID Continent Country City State Prov Institution Enterprise Server Select OTHER and type in the URL addresses Enterprise Server ht...

Страница 59: ...ll appear 10 Select Home screen Service Connectivity Status will change to Checked Out 9 Close Service Desktop and Reboot the system Repeat steps 1 3 11 All new connected systems to Insite should be r...

Страница 60: ...ct Users and Add User in the Permanent Users section 1 Select Insite icon 2 Select Request for Service These Configuration steps are needed for the Auto Request For Service feature and must be repeate...

Страница 61: ...tion 6 Verify that there is a User marked in red in the Permanent Users section If not activate the desired user in the list and select Set Default Machine Contact 4 Complete all records marked with 5...

Страница 62: ...id Power Connection Configuration Verify that all connected devices are powered on Verify that all connected devices have an Ethernet cable connected Verify that all connected devices have been config...

Страница 63: ...Reseat Network cable Replace Network cable Verify TCP IP settings in Connectivity page Verify Troubleshooting Remote Archive and Troubleshooting EchoPAC sections Contact Hospital IT for support Interm...

Страница 64: ...s Port nr and AE Title are correct Change to Correct DICOM Workflow Adjust timeout in DICOM connectivity settings Adjust DICOM SR settings for the DICOM Device Not able to load DICOM Image Images are...

Страница 65: ...work cable Configure Printer with correct IP Address Verify default printer is correct Restore Printer Driver Reload Software Replace Printer Bad image printout Report printout incorrect Low Ink Print...

Страница 66: ...ets reload SW Contact Service Perform a Disk Management Move Not able to store to Remote Archive Not able to store to DVD Network down Incorrect Network settings Incorrect CD DVD disks used DVD Drive...

Страница 67: ...Image Vault software EchoPAC must be at a version as high or higher than the version on the Vivid File Destination Check Possible causes for failing File and Printer Sharing is disabled on the Remote...

Страница 68: ...n If not Local Archive will not work Note On Windows 7 or newer EchoPAC will not as default run with administrate rights even if user has administrative rights To run EchoPAC with administrative right...

Страница 69: ...media If the DICOMDIR file is missing or corrupted the DICOM Images are unreadable Select the appropriate USB Memorystick or RW CD DVD from the Media pulldown menu If media do not show select Refresh...

Страница 70: ...are not able to connect to LocalArchive Int HD dataflow Use service dongle to log onto Windows on scanner Stop the SQL Anywhere LocalArchive10 service Move or rename the database files db dbs txt from...

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