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DOC1710900, Rev:1
Database Check
: remote
Sybase SQL Database of
the EPPC/IV which listens
for incoming Database
traffic on TCP Port 2638.
File Destination Check
:
connection to the shared folder
of the EPPC/IV which listens to
TCP Port 445 for file Transfer
(Image Files and Report Files).
Database Check
Possible causes for failing:
Remote Database not running.
Too many DB connections - check “EchoShare” option on
EPPC.
Firewall closing inbound port 2638.
Be sure you have compatible versions of EP or Image
Vault software. EchoPAC must be at a version as high or
higher than the version on the Vivid.
File Destination Check
Possible causes for failing:
File and Printer Sharing is disabled on the Remote Archive.
Shared Folder not properly shared for users EchoClient and
E1c2h3o4C5l6i7e8n9t, make sure that “Simple File Sharing”
is turned off on the Remote Archive.
Firewall on Remote Archive preventing File Sharing (make
sure that Firewall allows file sharing and inbound port 445).
Note!
EchoPAC sw version must be equal or higher than
scanner sw version. ImageVault must be version 5.0.1.
Troubleshooting – Remote Archive
Troubleshooting, Remote Archive – Quick Aid
Quick Aid
Troubleshooting, Remote Archive
DOC1710900 rev 01
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