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Before you call for service…
Troubleshooting Tips
Problem
Possible Causes
What To Do
Control knobs
Controls improperly set.
• To turn from the OFF position, push the knob in
will not turn
and then turn . The knob can only be turned in a
counterclockwise direction . When the knob is at any
other position, it can be turned in either direction
without being pushed in .
Fan does not work
the fan control knob is
• Turn knob in clockwise direction to turn fan on .
improperly set.
Cord improperly connected
• Check connections . Turn on power at the fuse box .
or power turned off.
Poor venting
Clogged filter.
• Clean filter per instructions .
House too airtight.
• Open a window slightly to provide fresh air source .
Wall cap obstructed.
• Remove blockage from exterior wall cap .
Wall cap damper door stuck.
• Check exterior wall cap damper door for free movement
or obstruction .
Duct length exceeds
• Reduce number of elbows to simplify duct run .
recommended 100
equivalent foot maximum.
Tiny scratches or metal
Incorrect cleaning
• See the Cleaning the glass cooktop section .
marks (may appear as
methods being used.
cracks) or abrasions on
Cookware with rough
• Be sure cookware bottoms and cookware are clean
radiant cooktop glass
bottoms being used or
before use . Use cookware with smooth bottoms . Tiny
surface
coarse particles (salt
scratches are not removable but will become less
or sand) were between
visible in time as a result of cleaning .
t
he cookware and the
surface of the cooktop.
Cookware has been slid
across the cooktop surface.
Areas of discoloration
Improper cookware
• Marks from aluminum and copper pans as well as
or dark streaks on the
being used.
mineral deposits from water or food can be removed
cooktop
with the cleaning cream .
Hot surface on a model
• This is normal . The surface may appear discolored when it
with a light-colored cooktop.
is hot . This is temporary and will disappear as the glass cools .
Food spillovers not
• See the
Cleaning the glass cooktop
section .
cleaned before next use
Incorrect cleaning
• Use recommended cleaning procedures .
methods being used.
Hot sugar mixtures
Hot cooktop came into
• See the
Glass surface —potential for permaent damage
or plastic melted
contact with these
section in the
Cleaning the glass cooktop
section .
to the surface
substances.
Pitting (or indentation)
Hot sugar mixture spilled
• Call a qualified technician for replacement .
of the cooktop
or plastic melted on the
cooktop.
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