Before you call for service…
GEAppliances.com
Troubleshooting Tips
Save time and money! Review the chart on this page
first and you may not need to call for service .
Problem
Possible Causes
What To Do
Water won’t boil
• Cover pan with a lid .
• Turn the downdraft fan OFF until the water begins
to boil .
Burners have yellow or
the combustion quality of
• Use the illustrations below to determine if your burner
yellow-tipped flames
burner flames needs to be
flames are normal . If burner flames look like A, call for
determined visually.
service . Normal burner flames should look like B or C,
depending on the type of gas you use . With LP gas, some
yellow tipping on outer cones is normal .
A–Yellow flames B–Yellow tips
C–Soft blue flames
Call for service
on outer cones
Normal for natural
Normal for LP gas gas
Burner parts not replaced
• See
Care and cleaning of the cooktop
section .
correctly.
Burners do not light
Plug on cooktop is not
• Make sure electrical plug is plugged into a live, properly
completely inserted in the
grounded outlet .
electrical outlet.
Gas supply not connected
• See the
Installation Instructions
section .
or turned on.
A fuse in your home may be
• Replace the fuse or reset the circuit breaker .
blown or the circuit breaker
tripped.
Igniter orifice in burner body
• Remove the obstruction .
may be clogged.
Burner parts not replaced
• See
Burner Caps, Heads and Electrodes
in the
correctly.
Care and cleaning of the cooktop
section .
notch in burner head may
• Use a small sewing needle or paper clip to unplug .
be clogged.
Sparking sound persists
Be sure the knob is in the
• Remove knob by pulling it straight off the stem and
after burner is turned off
oFF position.
check the bottom of the knob for any buildup of soil .
Occasional
Changing blower speed.
• This is a typical electrical switching noise .
sparking sound
This is normal .
Burner flames very
Improper air to gas ratio.
• If cooktop is connected to LP gas, contact the person
large or yellow
who installed your cooktop or made the conversion .
notch in burner head may
• Use a small sewing needle or paper clip to unplug .
be clogged.
Burner flames make
Burner has not been used
• A “cold” burner ignited in the HI setting may have
excessive noise
recently.
some flame “roar” or “lifting” . This should dissipate
after 4 to 5 minutes .
Burner flames pulled
Vent fan set at high speed.
• This is normal . If cooking performance is affected,
toward vent grille
change to a lower fan speed setting .
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