Customer Ser
vice
Tr
oubleshooting T
ips
Installation Instructions
Care and Cleaning
Operating Instructions
Safety Instructions
30
Problem
Possible Causes
Solution
Oven too hot/
1. Oven control dials set incorrectly.
1. Read the instructions on how to set your
too cold
stove’s timer, selector and temperature dials.
2. Oven was pre-heated before baking.
2. Only pre-heat the oven when recommended
by the recipe.
3. New oven runs hotter / colder than your old
3. Old oven temperature was incorrect or new
oven.
oven’s thermostat needs adjusting. Read the
instructions on “How to Adjust your Oven
Temperature” special feature on some models.
4. Oven door opened too often during baking.
4. Open oven door only when necessary; check
doneness by turning on the oven light and
looking through the oven door glass.
Self-clean cycle does
1. Oven door not latched properly.
1. Ensure that the door is closed and the self-
not operate
cleaning door latch has been positioned to
the right. Read the instruction on “How to
Set the Oven for Self-Cleaning”.
2. Self-cleaning controls have been set
2. Read the instructions on “How to Set the
incorrectly.
Oven for Self-Cleaning”.
3. Stove clock shows the incorrect time of day.
3. Reset the clock to the correct time of day.
Read the section on “Stove & Oven Timer
Instructions”.
Oven not clean after a
1. Oven was excessively dirty before the self-
1. Run the self-clean cycle again. Excessive
self-clean cycle
clean cycle.
spills and dirt should be wiped up before a
self-clean cycle. Use longer clean cycle
when oven is heavily soiled.
2. Oven controls have been set incorrectly.
2. Read the “How to start a self-clean cycle”
section.
Oven door will not
1. Self-clean latch is locking the oven door.
1. Slide self-clean latch to the left to unlock the
open
oven door.
2. Oven temperature is too hot.
2. Wait for oven to cool below “Locking
Temperature”. Thirty minutes after the self-
clean cycle the oven door may be opened.
Wait an additional thirty minutes before
using oven since oven will be very hot.
Timer display flashes
1. Power failure occurred.
1. Reset the clock. Read the “Stove & Oven
(on some models)
Timer Instructions”.
Burning or oily odour
1. Normal behaviour for new ovens.
1. Monitor the odour over several uses or set a
from oven when
self-clean cycle (on some models) for a
turned on
minimum of three hours.
Oven smokes
1. Meat too close to top element or meat not
1. Lower the oven rack and trim excess fat
excessively during
properly prepared.
from edges.
broiling; food doesn’t
2. Oven door was not kept ajar.
2. Open oven door to broil position.
broil properly
3. Bottom of broil pan is heavily soiled.
3. Add 3-4 cups of water to the bottom of the
broil pan so that the water will cool the
grease and prevent it from smoking.
CAUTION: THE PAN WITH WATER
WILL BE HEAVY. LIFT WITH CARE.
4. Grease build up on oven.
4. Oven needs to be cleaned. Perform a self-
cleaning cycle (on some models).
5. Grid on broiler pan is upside-down;
5. Ensure that a proper broiler pan is used and
improper cookware used.
that the grid for the broiler pan is placed with
the slots down to allow grease to drip into
the pan.
6. Oven controls not set properly.
6. Read the instructions on how to set your
oven’s timer, selector and temperature dials.
Problem Solver (con’t)