Gateway Solo 3450, Руководство пользователя

Страница: 227 / 272

221
Software support tools
www.gateway.com
The hard drive cannot be accessed, or you receive a “General failure
reading drive C” error message
■
If a diskette is in the diskette drive, eject it and restart the computer.
■
If your computer has been subjected to static electricity or physical shock,
you may need to reinstall the operating system.
Internet
You cannot connect to the Internet
■
Make sure your computer is connected to the telephone line and the
telephone line has a dial tone. Use the Setup poster to make sure that
the connections have been made correctly.
■
If you have the call waiting feature on your telephone line, make sure
it is disabled.
■
Make sure your account with your Internet Service Provider (ISP) is set
up correctly. Contact your ISP technical support for help.
■
Make sure you do not have a problem with your modem. For information
about solving modem problems, see “Modem” on page 223.
You receive an “Unable to locate host” message and are unable to
browse the Internet
This problem can occur when you have typed a URL (Web address) incorrectly,
you have lost your Internet connection, or your ISP is having technical
difficulties.
■
Double-check the URL or try a different URL.
■
If the error message still appears, disconnect from the ISP connection and
close your browser, then reconnect and open the browser. If you still get
the error, your ISP may be having technical difficulties.
Connecting to a Web site takes too long
Many factors can affect Internet performance:
■
The condition of the telephone lines in your residence or at your local
telephone company
■
The condition of the Internet computers to which you connect and
the number of users accessing those computers