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WARRANTY STATEMENT
GASMATE BARBEQUES & ACCESSORIES
PRODUCT RANGE
SITRO GROUP AUSTRALIA (S.G.A.) warrants the
purchaser of this product against defects in workmanship
and materials for the following periods from the date of
purchase:
For domestic use this table applies:
Stainless steel components
5 years (surface oxidization
excluded)
Enamel components
5 years (chips excluded)
Powder coated components
1 year
Burners
3 years (surface rust excluded)
Cast iron cooking plates
and burners
3 years (surface rust excluded)
Valves
3 years
Ignition
1 year
All other items
1 year
This warranty is not transferable to a subsequent
purchaser if the product is sold by the original purchaser
during the warranty period.
If a warranty fault appears within the warranty period,
S.G.A. reserves the right to replace or repair the product.
In the event that S.G.A. chooses to replace the product,
this original warranty will expire at the original date.
If the product includes various accessories or
components, only the defective accessory or component
will be replaced or repaired.
S.G.A. reserves the right to replace defective parts
of the product with parts and components of similar
quality, grade and composition where an identical part or
component is not available.
Products presented for repair may be replaced by
refurbished products of the same type rather than being
repaired. Refurbished parts may be used to repair the
products.
To make a warranty claim, first contact S.G.A’s Customer
Service Line on the contact number below.
The purchase receipt for this product is to be retained
and must be presented if making claim under the terms
of this S.G.A. warranty.
Warranty repairs are free of charge, provided the product
is delivered to our Service Department at 33-35 Lionel
Road, Mt Waverley, Victoria, 3149 or to one of our
Authorised Service Agents.
If a warranty fault is found the freight cost will be credited
to the owner.
If no fault is found the product will be returned and any
costs associated with the service will be charged to
the owner.
Products sent freight forward will not be accepted. In
most cases the defective accessory or component only
will need to be returned. The product or part of the
product being returned must be adequately protected in
a box.
S.G.A. will not be responsible for any in-transit loss or
damage.
This warranty does not apply to any defect, deterioration,
loss, injury or damage occasioned by or as a result of
misuse or abuse, negligent handling or storage, normal
wear and tear or if the product has not been installed
and used in accordance with S.G.A.’s instructions,
recommendations and specifications or if the product
has been subjected to abnormal conditions. The warranty
does not apply to blockages caused by insects or living
organisms.
The warranty is void if there is evidence of the product
being tampered with by unauthorised persons.
The warranty does not extend to installation or
disconnection costs.
Our goods come with guarantees that cannot be
excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and
for compensation for any other reasonably foreseeable
loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure.
The benefits of this warranty are in addition to any rights
and remedies imposed by Australian State and Federal
legislation that cannot be excluded.
For warranty claims, service, spare parts or products
information in Australia, please call SITRO GROUP
AUSTRALIA Pty Ltd on the Customer Service Line
1300 174 876.
Register your Warranty online at
www.gasmate.com.au
A receipt or proof of purchase is required and must be
kept for your records. Note: If you do not have internet
access call our customer service team on 1300 174 876
CONTACT DETAILS
Sitro Group Australia Pty Ltd
33-35 Lionel Road, Mt. Waverley
Victoria 3149, Australia.
Tel (+613) 9543 9533
Fax (+613) 9543 9839
