en
Troubleshooting
44
Fault
Cause and troubleshooting
The FlexPlus cooking zone cannot be activated.
1.
Check the fault display by pressing any control.
2.
Continue to cook with the remaining cooking zones.
3.
Contact the after-sales service.
The hob is unable to connect to your home network or the extractor hood.
1.
Press any touch field to confirm the fault display.
2.
Continue cooking as usual without connecting to the home network.
3.
If
lights up again, contact customer service →
.
The cooking sensor has overheated and the cooking zone has been switched off.
▶
Wait until the cooking sensor has cooled down sufficiently before activating the function
again.
The cooking sensor has overheated and all of the cooking zones have been switched off.
▶
If you are not using the cooking sensor, remove it from the cookware and keep it away
from other cooking zones or heat sources. Switch on the cooking zones.
The battery in the cooking sensor is almost flat. The next time you cook, you may be inter-
rupted by the battery running out.
▶
Replace the 3 V CR2032 battery. You can find additional information in "Replacing the
battery" →
The connection to the cooking sensor is interrupted.
▶
Switch off the function and reactivate the function.
→
"Connecting the wireless cooking sensor to the control panel", Page 26
The cooking sensor is broken or faulty.
▶
Contact our technical customer service →
The wireless cooking
sensor display does
not light up.
The wireless cooking sensor is not responding and the display does not light up.
▶
Replace the 3 V CR2032 battery. You can find additional information in "Replacing the
battery" →
▶
If this does not solve the problem, press and hold the symbol on the cooking sensor for
8–10 seconds and then reconnect the cooking sensor to the hob. You can find more in-
formation about this in
→
"Connecting the wireless cooking sensor to the control panel", Page 26
▶
If the problem persists, contact our technical customer service →
.
The display on the
cooking sensor
flashes twice.
The battery in the cooking sensor is almost flat. The next time you cook, you may be inter-
rupted by the battery running out.
▶
Replace the 3 V CR2032 battery. You can find additional information in "Replacing the
battery" →
The display on the
cooking sensor
flashes three times.
The connection to the cooking sensor is interrupted.
1.
Press and hold the symbol on the cooking sensor for 8 10 seconds.
2.
Reconnect the cooking sensor to the hob.
→
"Resetting the wireless cooking sensor", Page 26
/
The operating voltage is incorrect and outside of the normal operating range.
▶
Contact your energy supplier.
The hob is not connected correctly.
▶
Disconnect the hob from the mains. Connect the hob in accordance with the circuit dia-
gram.
Demo mode is activated.
1.
Disconnect the hob from the mains power supply.
2.
Wait for 30 seconds and connect the hob.
3.
Press any touch field within the next 3 minutes.
a
Demo mode has now been deactivated.
30.2 Displaying the fault code
▶
If lights up, select the relevant cooking zone and
press and hold the twist knob to read the fault code.
30.3 Standby mode in the event of an error
message
If the appliance displays an error message, the appli-
ance does not switch to standby mode.