General Troubleshooting Actions
Troubleshooting
450
U41840-J-Z125-7-76
Viewing Service Tickets
Service tickets include time and date information, status (open or closed), information about
each error, and links to recommended troubleshooting procedures. The ETERNUS CS800
generates service tickets according to the following scenarios:
●
If the component associated with the problem does not have an open service ticket, the
ETERNUS CS800 opens a service ticket for the component and reports the problem in
a service ticket.
●
If the problem reoccurs, the ETERNUS CS800 logs the number of times that it detects
the problem in the existing report.
●
If a different problem occurs with the same component, the ETERNUS CS800 adds a
new report to the same service ticket.
●
If a problem occurs with a different component, the ETERNUS CS800 uses the above
scenario to open a new service ticket for the component or report the problem in an
existing service ticket associated with the component.
To access the
Service Tickets
page, click the
Alerts
menu, and then click the
Service
Tickets
tab.
For more information about working with service tickets, see
.
Checking Hardware Status
The
Hardware
page allows you to view information about the hardware components of the
ETERNUS CS800. You can view the overall status of the system as well as detailed status
information for components such as the system board, Fibre Channel adapters, network
ports and storage arrays.
To access the
Hardware
page, click the
Status
menu, and then click the
Hardware
tab.
For information about using the
Status
page, see
Downloading a System Diagnostics File
The
System Diag File
page allows you to generate and download a system diagnostics
file. This file contains the diagnostic logs for all of the system components.
To access the
System Diag File
page, on the
Utilities > Diagnostics
page, click the
System Diag File
tab.
For information about downloading the system diagnostics file, see
Содержание ETERNUS CS800 S5
Страница 1: ...Edition June 2014 English ETERNUS CS800 S5 V2 3 1 User Guide ...
Страница 14: ...Contents U41840 J Z125 7 76 ...
Страница 30: ...Environmental Protection Important Information 28 U41840 J Z125 7 76 ...
Страница 48: ...Network Configuration System Description 46 U41840 J Z125 7 76 ...
Страница 80: ...Locating the Serial Number Hardware Description and Basic Operations 78 U41840 J Z125 7 76 ...
Страница 116: ...Further Configurations Installing the ETERNUS CS800 S5 Modules 102 U41840 J Z125 7 76 ...
Страница 149: ...Remote Management The Remote Management Console U41840 J Z125 7 76 135 Figure 84 Remote Management Pages Map ...
Страница 150: ...The Remote Management Console Remote Management 136 U41840 J Z125 7 76 ...
Страница 190: ...AIS Connect Configuration Wizards 176 U41840 J Z125 7 76 ...
Страница 200: ...Current Activity Overview Home Page 186 U41840 J Z125 7 76 ...
Страница 301: ...Configuration System U41840 J Z125 7 76 287 Figure 177 Network Configuration ...
Страница 353: ...Configuration Contacts U41840 J Z125 7 76 339 Figure 211 Primary and Secondary Pages ...
Страница 402: ...Reports Replication 388 U41840 J Z125 7 76 ...
Страница 406: ...Hardware Status 392 U41840 J Z125 7 76 Figure 236 System Board Page ...
Страница 432: ...Activity Log Status 418 U41840 J Z125 7 76 ...
Страница 442: ...Service Tickets Alerts 428 U41840 J Z125 7 76 ...
Страница 462: ...Reboot Shutdown Utilities 448 U41840 J Z125 7 76 ...
Страница 470: ...Common Problems and Solutions Troubleshooting 456 U41840 J Z125 7 76 ...
Страница 496: ...Additional Specifications for Scale Mode System Specifications S5 626 U41840 J Z125 7 76 ...
Страница 634: ...Index 634 U41840 J Z125 7 76 ...