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216
12 Troubleshooting
Unable to print or
copy.
Is a message displayed on
the touch panel?
Follow the displayed message to solve the
problem. Closed messages can be checked from
the device management screen.
Refer
For details on the device management screen,
refer to "3. Device Management Screen" (P.33).
Is the memory full?
Solve the problem by any of the following
actions:
Set [Image Quality] to [Standard] with the print
driver
Set unused ports to [Off].
Is the print driver in offline
mode?
Open the printer icon and clear the check box for
using the print driver in offline mode in the
printer menu.
Printing does not
start in spite of the
instruction.
Is the Ethernet cable or
USB cable disconnected?
Is the machine connected
to the wireless network?
Check the Ethernet and USB cable connections.
When connecting to Wi-Fi, make sure that the
necessary settings are configured.
Refer
For details on connecting with LAN and USB
cables, refer to "Connecting to a Wired (Ethernet)
Network" (P.16) or "Connecting to a Computer
With USB" (P.17).
For details on wireless LAN connections, refer to
"Connecting to a Wireless Network" (P.18).
Is the protocol to use
enabled?
Enable the protocol to use.
Refer
For details, refer to "[Protocol]" (P.130).
Problem
Possible Cause
Action