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5 Troubleshooting
Paper cannot be fed.
Paper jam.
Multiple paper are fed.
Paper is fed at an angle.
Paper is wrinkled.
Is the paper correctly loaded? Load the paper correctly. For labels, transparencies, or
envelopes, fan them well first to allow air to enter between each sheet before loading.
Refer to
• “3.2 Loading Paper” (P. 47)
Is the paper damp? Replace with paper from a new ream.
Refer to
• “3.2 Loading Paper” (P. 47)
The paper used is not suitable. Load the correct type of paper.
Refer to
• “Usable Paper” (P. 41)
Is the paper tray set correctly? Push the paper tray completely into the printer.
Is the printer placed on a flat location? Place the printer on a stable flat surface.
Are the paper tray guides set in the correct positions? Set the guides to the correct
positions.
Refer to
• “3.2 Loading Paper” (P. 47)
Papers are fed more than 1 sheet at a time. Multiple feeding of paper may occur before
the sheets of paper loaded in the tray are used up. Fan the paper to be loaded and load
again. Replenish paper only when all the sheets of the loaded paper are used up.
Symptom
Reason/Action
