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FRITZ!Box 7369

182

Assistance from the Support Team

The contents of the call and numbers participating will not be
transmitted to AVM.

29.4

Assistance from the Support Team

If you have problems with your FRITZ!Box, proceed as follows:

If you have questions about starting operation of your
FRITZ!Box, please consult the following chapters:

–

Before You Connect the FRITZ!Box

from

page 19

–

Connecting the FRITZ!Box

from

page 23

–

Connecting a Computer with a Network Cable

from

page 28

–

Connecting Devices with the FRITZ!Box over Wireless
LAN

from

page 31

If you have any problems, for instance in establishing
connections, read the section

Help in Case of Errors

from

page 169

Search for a solution in the AVM Knowledge Base.

en.avm.de/service

This site contains answers to questions frequently
posed to our Support team.

Support by e-mail

You can send us an English-language e-mail request at any
time using the “Service” area of our website. You can reach
the service area at

en.avm.de/service/support-request/your-

support-request

Select the product group and your product for which you
need support.

You will receive a selection of FAQs.

If you need more help, click the “Submit support re-
quest” link to open the e-mail support form.

Содержание 7369

Страница 1: ...FRITZ Box 7369 AVM GmbH Alt Moabit 95 10559 Berlin Telefon 030 39976 0 info avm de avm de Configuration and Operation ...

Страница 2: ... Tips for Passwords 21 4 Connecting the FRITZ Box 23 4 1 Connecting to Electrical Power 23 4 2 Connecting to the Internet 24 4 3 Connecting to the Landline 27 5 Connecting a Computer with a Network Cable 28 5 1 Connect the Computer 28 5 2 Connecting a Network Hub or Switch 29 5 3 Saving Energy at the LAN Ports 29 6 Connecting Devices with the FRITZ Box over Wireless LAN 31 6 1 Establishing a Wirel...

Страница 3: ...ion for a Mobile Network 51 9 4 Internet Connection over FRITZ Box as a Router 52 10 Connecting Telephones and Other Terminal Devices 55 10 1 Registering FRITZ Fon and Other Cordless DECT Telephones 55 10 2 Registering an iPhone or Android Smartphone 56 10 3 Connecting an IP Telephone 57 10 4 Connecting a Door Intercom System 58 11 Configuring the FRITZ Box for Telephone Calls 59 11 1 Configuring ...

Страница 4: ...LAN Network 88 13 3 Wireless LAN Getting Technical 89 14 FRITZ Box as a Telephone System 94 14 1 Telephone Book 94 14 2 Call List 96 14 3 Answering Machine 97 14 4 Fax Function 100 14 5 Call Diversion 102 14 6 Dialing Rules for Outgoing Calls 103 14 7 Dial Around Service Using Dialing Rules 104 14 8 Blocking Telephone Numbers and Callers 106 14 9 Do Not Disturb 107 14 10 Alarm 107 14 11 Baby Monit...

Страница 5: ... FRITZ Box 134 18 3 Using USB Devices Safely 135 18 4 Accessing USB Memory 136 18 5 Enable energy saving mode for USB hard drives 136 18 6 Sharing a USB Printer 137 19 Extending the Scope of Functions with Smart Home 144 20 Configuring Internet Access for Guests 145 20 1 Requirements 145 20 2 Wireless Guest Access Private Hotspot 145 20 3 Configuring Guest Access on the LAN 4 Port 147 21 MyFRITZ A...

Страница 6: ...ng manually 164 26 Taking FRITZ Box Out of Operation 166 26 1 Deleting User Settings 166 26 2 Uninstalling Supplementary Software 167 27 Help in Case of Errors 169 27 1 DSL Connection Not Established 169 27 2 The User Interface Does Not Open 169 27 3 Cannot Establish a Wireless LAN Connection 173 27 4 Wireless LAN Connection Interrupted 175 28 Technical Specifications 176 28 1 Ports and Interfaces...

Страница 7: ...Box 7369 7 29 3 Feedback on FRITZ Box 181 29 4 Assistance from the Support Team 182 Legal Notice 184 Legal Notice 184 Declaration of CE Conformity 185 Disposal Information 185 Drilling Template 186 Index 188 ...

Страница 8: ...rds if at all possible Do not connect multiple extension cords or socket strips to each other Damage to electric wiring or gas or water pipes during drilling can present a significant danger Before mounting the FRITZ Box on the wall make sure that there are no electrical lines gas or water pipes located where you need to drill the holes If necessary check the site with a pipe detector or con sult ...

Страница 9: ...he FRITZ Box indoors Never let liquids get inside the FRITZ Box The FRITZ Box contains hazardous components and should only be opened by authorized repair technicians Do not open the FRITZ Box housing If the FRITZ Box needs to be repaired please take it to a specialized vendor Dust moisture and vapors as well as caustic cleaners or solvents can damage the FRITZ Box Protect the FRITZ Box from dust ...

Страница 10: ... to avoid potential interference with the pacemaker Security Information on Electromagnetic Fields The FRITZ Box receives and transmits radio waves during op eration The FRITZ Box was designed and constructed to com ply with the threshold values for the exposition of radio waves recommended by the International Commission on Non ionizing Radiation Protection ICNIRP This directive was formulated by...

Страница 11: ...ships transport and storage facilities for fuels or chemicals or paintshops or areas in which the air contains chemicals or particles like grain dust or metal powder In areas with potentially explosive atmospheres obey all instructions to switch off high frequency devices Do not install and operate your FRITZ Box in the vicinity of blasting sites In the vicinity of blasting sites obey all instruct...

Страница 12: ...ild cards Example To edit the device called Name click the Edit button Bold type in the text emphasizes important words Example Do not leave the page without saving Blue font in the text designates links and references within this manual and addresses to be entered in the browser Example See also the information on page 12 This symbol marks useful hints and tips This symbol indicates important ins...

Страница 13: ...ers and network devices into your private home network The devices can ex change data with each other and enjoy shared access to USB hard drives USB printers and other USB devices The FRITZ Box transmits music video and image files to suitable playback devices in the home network You can expand the scope of functions of your FRITZ Box with AVM smart home devices for home automation Settings for th...

Страница 14: ... Socket for connecting to the analog landline Phone One RJ11 socket for one analog telephone or another an alog terminal device LAN 1 LAN 4 4 gigabit Ethernet ports 10 100 1000 Base T for con necting computers and other network devices like game consoles and network hubs DSL or VDSL line DSL VDSL Telephone line analog PSTN UMTS HSPA modem and USB devices Printer storage media Notebook PC smartphon...

Страница 15: ...o wire less LAN devices that use the radio standard IEEE 802 11b IEEE 802 11g or IEEE 802 11n in the 2 4 GHz frequency band DECT base station integrated DECT base station that supports the DECT ULE standard Up to 6 cordless telephones that use the DECT radio standard can be connected as well as up to 10 FRITZ DECT smart plugs 2 2 Button The FRITZ Box has the following buttons FRITZ Box buttons Fes...

Страница 16: ...e FRITZ Box Locking the but tons prevents the settings for your FRITZ Box or your home network from being changed unintentionally or without au thorization Example With the WLAN button the wireless network of the FRITZ Box can be switched off at the touch of a button If this happens by accident in some cases it may take some time before the cause is found and the wireless LAN radio network can be ...

Страница 17: ...e connection to DSL is being established or has been interrupted Internet on Telephone connection to the Internet is active flashing Messages in your voice mail or inbox This function must be supported by your telephony pro vider Fixed Line on Telephone connection to the landline network active flashing Messages in your voice mail or inbox This function must be supported by your telephony pro vide...

Страница 18: ...ghts up not only for the preset events but also for the event you selected Info glows green Stick Surf procedure with FRITZ WLAN USB Stick from AVM concluded Signals an event specified in the user interface un der System Buttons and LEDs Info Display flashing green Updating FRITZ OS Stick Surf procedure with FRITZ WLAN USB Stick from AVM in progress Registration procedure for a DECT handset in pro...

Страница 19: ...TZ Box 7369 one power supply unit one network cable two DSL cables one telephone cable one quick guide 3 2 Requirements for Operation In order to operate the FRITZ Box you must have the following an up to date web browser Some of the FRITZ Box functions can be used only with a web browser that supports HTML5 for instance Firefox version 35 or higher Internet Explorer version 10 or higher or Google...

Страница 20: ... access UMTS HSPA or another Internet connection for the wireless LAN connection to tablets smartphones and computers Tablets smartphones or computers that support wire less LAN compliant with IEEE 802 11n IEEE 802 11g or IEEE 802 11b Computers that do not have wireless LAN integrated can be equipped with wireless LAN support by installing a wireless LAN device like a FRITZ WLAN USB Stick for inst...

Страница 21: ...on the FRITZ Box at a central location Make sure to keep sufficient distance from potential sources of interference like microwave devices or elec tric devices with large metal housings 3 4 Tips for Passwords Passwords are assigned at various places in the user interface to protect your settings and data in the FRITZ Box The FRITZ Box assists you in assigning secure passwords for instance when cre...

Страница 22: ...e FRITZ Box user inter face even if you have forgotten your password See Push Services Using Notification Services from page 153 If you lose your password for the user interface you will have to restore the factory settings to the FRITZ Box and for reasons of security reconfigure all of your personal settings for your Internet connection your telephone system and your home network ...

Страница 23: ...ower Connecting to the power supply 1 Pick up the power supply unit included in the FRITZ Box package Use only this power supply unit for connecting to electri cal power 2 Connect the power supply unit to the socket on the FRITZ Box labeled Power 3 Plug the other end into an AC power outlet The Power DSL LED begins flashing after a few seconds to indicate that the FRITZ Box is ready for operation ...

Страница 24: ...ine Connecting to the DSL splitter 1 Insert a DSL cable included into the DSL 2 socket on the FRITZ Box 2 Insert the free end of the cable into a connecting jack on the DSL splitter 3 If you have a VDSL2 bonding connection Insert the sec ond DSL cable into the DSL 1 jack on the FRITZ Box and into a connecting jack on the DSL splitter DSL1 DSL1 DSL2 2 DSL2 PSTN PSTN Phone Phone LAN1 LAN1 USB eSATA ...

Страница 25: ...work cable to the LAN Ethernet port on the cable modem 2 Connect the other end of the network cable to the socket on the FRITZ Box labeled LAN 1 3 Connect a computer with the FRITZ Box either via wire less LAN or using a network cable see Connecting a Computer with a Network Cable from page 28 and Connecting Devices with the FRITZ Box over Wireless LAN from page 31 4 Set up the Internet connection...

Страница 26: ...via the mobile communications network Using a Mobile Communications Dongle 1 Insert the mobile communications dongle into the USB port on the FRITZ Box 2 Configure the Internet connection via the mobile com munications network see page 51 Using a Smartphone with USB Tethering 1 Use a USB cable to connect the smartphone with the FRITZ Box 2 Configure the Internet connection via the mobile com munic...

Страница 27: ...line An analog telephone line is a landline with one telephone number Connecting the FRITZ Box 1 Insert one end of the telephone cable into the socket on the FRITZ Box labeled PSTN 2 Insert the other end of the cable into the telephone socket on your DSL splitter The FRITZ Box is connected with the analog telephone line DSL1 DSL1 DSL2 2 DSL2 PSTN PSTN Phone Phone LAN1 LAN1 USB eSATA USB eSATA LAN2...

Страница 28: ...AN port of the FRITZ Box Connecting a computer using a network cable 1 Insert the network cable included in the package into the LAN port of the computer You can also use any other network cable For more in formation see page 178 2 Insert the free end of the cable into a LAN socket on the FRITZ Box Now the FRITZ Box and the computer are connected with each other IN F O IN F O W L A N W L A N F e s...

Страница 29: ...ng Energy at the LAN Ports For energy efficient use of your gigabit LAN ports you can specify for each individual LAN port whether it should always operate with full power power mode or with reduced energy consumption green mode With green mode you can reduce the power consumption of the FRITZ Box to the level neces sary for your applications The LAN ports can be configured in the advanced view of...

Страница 30: ...this setting LAN connections are estab lished with a maximum transmission rate of 1 Mbit s Higher power consumption than in green mode if the LAN port is used Green Mode As needed the FRITZ Box establishes LAN connections with a transmission rate of 100 Mbit s Lower power consumption than for the Power Mode setting ...

Страница 31: ...AN Connection Using WPS WPS is a procedure for establishing secure wireless LAN con nections With WPS connecting a wireless device with the FRITZ Box is quick and easy Requirements The wireless device must support WPS Establishing a Connection on a Windows Computer Using WPS Here is how to establish a wireless connection with WPS on a computer with Windows 10 8 or 7 1 If the WLAN LED on the FRITZ ...

Страница 32: ...less LAN connection will be established Connecting on Other Wireless Devices Using WPS Here is how to establish a wireless connection with WPS on a wireless LAN device without Windows 1 If the WLAN LED on the FRITZ Box is off press the WLAN button briefly The wireless radio network of the FRITZ Box will be switched on 2 Use your wireless device to search for wireless networks in the vicinity See t...

Страница 33: ...reset network key is printed on the bottom on the FRITZ Box A new network key can be entered in the user inter face 1 If the WLAN LED on the FRITZ Box is off press the WLAN button briefly The wireless radio network will be switched on 2 Open the wireless LAN software on your wireless device In Windows 10 and 8 do this by clicking the wireless LAN icon in the task bar 3 Select the wireless radio ne...

Страница 34: ...era and a QR code reader app like smartphones and tablets you can connect wire lessly by scaning a QR code 1 Open the FRITZ Box user interface 2 Select Wireless WLAN Radio Network 3 Scan the QR code with your mobile device s QR code reader directly from the monitor of from a printout The mobile device automatically establishes a secure wire less connection to the FRITZ Box ...

Страница 35: ...ter 2 Enter http fritz box in the address field of your web browser The FRITZ Box user interface opens The first time the user interface is opened the Wizard for Opening the Basic Configuration To protect your private data settings and account information the wizard starts with the assignment of a password for access to the user interface 3 Enter a FRITZ Box password and click OK If the user inter...

Страница 36: ...isplayed once again the name of your FRITZ Box model the FRITZ OS version currently installed and the current energy consumption This area also displays any important notifica tions for secure reliable operation of the FRITZ Box Depending on your settings the following information is dis played here the name you assigned for your FRITZ Box see page 38 the availability of a new FRITZ OS version for...

Страница 37: ...ispos al Some pages and areas of the FRITZ Box user interface are not displayed In the advanced view additional settings options appear un der various menus and commands The expanded menu items contain settings for advanced users and are not re quired for daily FRITZ Box operation Fast Switching between the Views The View link below the menu of the FRITZ Box allows you to switch instantly between ...

Страница 38: ...e is set up under Home Network FRITZ Box Name and appears in the following ar eas of your home network display name of the wireless radio network SSID name of the guest radio network SSID name of the working group released for home network sharing name of the media server individualized FRITZ Box name for MyFRITZ name of the DECT base station Push service sender name ...

Страница 39: ...d it is not possible to access the FRITZ Box from the Internet however In such a case you also require an account as a FRITZ Box user see Creating FRITZ Box Users from page 42 Property FRITZ Box password FRITZ Box user Password You specify a password Everyone who knows the pass word can access the FRITZ Box user interface There are user accounts Every FRITZ Box user receives her or his own passwor...

Страница 40: ...he FRITZ Box Password 1 Open the FRITZ Box user interface 2 Select System FRITZ Box Users Login to Home Net work 3 Select the option Login with the FRITZ Box password 4 Enter a password 5 Click Apply You will be directed to the welcome screen of your FRITZ Box 6 Enter your password to log in to the user interface of your FRITZ Box Configuring a Password 1 Open the FRITZ Box user interface 2 Select...

Страница 41: ... Password If you are logged in with the FRITZ Box password the upper navigation bar will display the entry Logged in Here you can change the FRITZ Box password and log off the user interface Log off before you surf the web with your brows er If you do not click on the user interface for a period of longer than 60 minutes you will be logged off automatically With the FRITZ Box password it is not po...

Страница 42: ...otected login with the FRITZ Box account in the following cases You would like to access your FRITZ Box from the Inter net You would like to assign different rights to different users Rules When setting passwords comply with the following rules Use a password rated as secure Select a password with at least twelve characters which includes capitals and lower case letters as well as nu merals and sp...

Страница 43: ... is allowed to access from the Internet the FRITZ Box contents for which she or he has access rights Keep in mind that in order to access the FRITZ Box from the Internet a corresponding service must also be en abled in the FRITZ Box For information on how to do this see the section Accessing the FRITZ Box from the In ternet from page 46 6 In the Rights area specify which contents each FRITZ Box us...

Страница 44: ...n 4 Enter a user name a valid e mail address and a pass word for the new user For more information on the characters you can use for the password see the Help on the FRITZ Box user inter face 5 Specify whether or not the new FRITZ Box user is allowed to access from the Internet the FRITZ Box contents for which she or he has access rights Keep in mind that in order to access the Internet a corre sp...

Страница 45: ...Z App Fon and the call list as well as the right to control smart home devic es A registered user cannot revoke these rights herself or himself and cannot disable her or his own account Voice messages faxes FRITZ App Fon and call list A user with these rights can open the http myfritz box view There she or he can view faxes the call list FRITZ App Fon and listen to voice messages Smart home If you...

Страница 46: ... Access FRITZ Box Services menu or in the Internet My FRITZ menu When the MyFRITZ service is enabled this check mark is set automatically A FRITZ Box user who has been granted Internet access can use the MyFRITZ service myfritz net to access the corre sponding FRITZ Box from any location From the Internet this user can reach only those FRITZ Box functions for which she or he is authorized Check at...

Страница 47: ...p a FRITZ Box user account for every member of the family with at least the rights to access voice mes sages faxes FRITZ App Fon and the call list the entire family can check the answering machine or view the call list even when they re away from home As a FRITZ Box user with the Smart Home right you can switch your lamps or aquarium pumps on and off from anywhere in the world The prerequisite is ...

Страница 48: ...h your browser If you do not click on the FRITZ Box user interface for a period of longer than sixty minutes you will be logged off automatically Disabling FRITZ Box Users You can disable a user account without deleting it The owner of a disabled account can no longer access the FRITZ Box You can neither delete nor disable the user account with which you are currently logged in to the user interfa...

Страница 49: ...ing password protection This means that every user who accesses the interface of your FRITZ Box can view and change all information and settings In the No login mode your private information is not suffi ciently protected from malicious programs or unwelcome ac tivities Therefore we urgently advise against using the FRITZ Box without password protection For comprehensive information about logging ...

Страница 50: ...ure the Internet connection Your Internet service provider also supplied information about the configuration of your Internet connection Always perform the Internet connection setup as described by your provider Configuring Your Internet Connection Automatically If your Internet service provider arranges for the service of au tomatically configuring your Internet connection the auto matic configur...

Страница 51: ...ur FRITZ Box 7369 on a cable connection The Internet connec tion then will be established and controlled by the FRITZ Box In this operating mode all FRITZ Box functions like Internet telephony firewall are available without restriction 1 Open the FRITZ Box user interface 2 Select the Wizards entry in the menu 3 Click the Check Internet Connection Wizard and follow the instructions 9 3 Configuring ...

Страница 52: ...tions When the mobile communications function is used the FRITZ Box user interface presents information about network availability connection status and throughput 9 4 Internet Connection over FRITZ Box as a Router You can use the FRITZ Box at an already existing Internet ac cess via the socket To do this the FRITZ Box is connected to the router or network For this kind of connection the FRITZ Box...

Страница 53: ...nge is changed automatically The FRITZ Box along with the network devices connected with it directly forms its own self contained network Configuring FRITZ Box as an IP Client You can configure the FRITZ Box such that it is integrated into the existing network as an IP client and shares the existing In ternet connection in the network 1 Connect the FRITZ Box to the router or network with a network...

Страница 54: ...sting Internet connection in the network IP client mode The FRITZ Box is integrated into the existing network as an IP client The FRITZ Box and the connected network devices re ceive an IP address from the IP address range of the existing network The FRITZ Box and the connected network devices are thus part of this network ...

Страница 55: ... 1 Start the registration of your cordless telephone with a base station 2 Press and hold down the DECT button on the FRITZ Box until the Info LED on the FRITZ Box flashes 3 If you are asked on your cordless telephone for the PIN of the base station enter the PIN of the FRITZ Box The preset value is 0000 The PIN is listed in the FRITZ Box user interface under DECT Base Station The cordless telepho...

Страница 56: ...und Whenever the smartphone is connected with the FRITZ Box over wireless LAN the follow ing applies Outgoing calls are dialed using your landline at home rather than the mobile network You can accept calls to your Internet telephone numbers and landline telephone numbers on your smartphone The smartphone can still be reached at the mobile tele phone number Registering a Smartphone with FRITZ Box ...

Страница 57: ... see page 60 10 3 Connecting an IP Telephone IP telephones are special telephones for Internet telephony IP stands for Internet Protocol If your FRITZ Box is con nected with a landline you can use the connected IP tele phone to make calls over the landline network as well Connecting via LAN or Wireless LAN 1 Connect the IP telephone to the FRITZ Box using a net work cable or wireless LAN The preco...

Страница 58: ...rs and open the door even on a mobile telephone or other tele phone connection away from the home You can configure a special ring tone to signal the doorbell on a FRITZ Fon You can also have the camera image from your door intercom sys tem displayed on FRITZ Fon telephones with a color display Read more in the Help of the FRITZ Box user interface 1 Open the FRITZ Box user interface 2 Click the He...

Страница 59: ...ce functions like the answering machine and call diversion Automatic Configuration Some telephony providers configure the Internet telephone numbers in the FRITZ Box automatically This procedure is al so known as remote configuration Remote configuration starts right after the FRITZ Box is con nected to the Internet or right after the FRITZ Box user inter face is opened The configured Internet tel...

Страница 60: ...t of the FRITZ Box the telephone number the terminal device uses for out going calls to the public telephone network Numbers for incoming calls Should the terminal device ring for every call telephone or pick up fax machine answering machine Or only for calls to previously defined telephone numbers Configuring Terminal Devices 1 Open the FRITZ Box user interface 2 Select Telephony Telephony Device...

Страница 61: ...d and Own Access Profiles In the FRITZ Box there are four preconfigured access pro files You can create and configure many access profiles of your own No Network Device without Access Profile Network devices that log in to the home network for the first time are automatically assigned the preconfigured Standard access profile As soon as a network device is registered in the home network you can as...

Страница 62: ...operty Description Limitations In the factory settings the Stan dard profile is allowed to do ev erything There are no restrictions on time or activity Changes The Standard profile can be changed Automatic assignment Network devices that register with the FRITZ Box for the first time are automatically assigned the Stan dard profile Assignment of Unknown Net work Devices Network devices registered ...

Страница 63: ...is blocked for all other network applications Changes The Guest profile can be changed Automatic assignment All network devices that are con nected with the FRITZ Box via the guest access always receive the Guest profile Property Description Limitations This profile allows unrestricted use of the Internet Changes The Unrestricted profile cannot be changed Assignment This profile can be assigned to...

Страница 64: ...he Standard profile you ensure that no network device has access to the Internet by de fault A network device can access the Internet only if you specifically assign a profile that allows Internet use Reduced restrictions in the Guest profile You can re move the filter settings in the Guest profile and thus grant your guests unrestricted access to all websites Online time The online time is define...

Страница 65: ...ould be used when access should be limited to just a few websites Access to web pages entered in the whitelist is per mitted When a whitelist is used only those websites includ ed in the list can be opened and no others Block websites with a blacklist The blacklist is a filter list that should be used when access to most websites is to be permitted and the number of blocked websites is relatively ...

Страница 66: ...it file sharing programs or online games from commu nicating over the Internet Parental controls configuration Requirements The Internet Filters menu is available only if you have con figured the Internet connection in the FRITZ Box and already established an Internet connection Limitations The Internet Filters menu is not available if you have con figured the FRITZ Box as an IP client In this cas...

Страница 67: ...ernet Filters menu is available only if you have con figured the Internet connection in the FRITZ Box and already established an Internet connection Limitations The Internet Filters menu is not available if you have con figured the FRITZ Box as an IP client In this case use the cor responding functions of the router whose Internet connection is being shared Setting up an access profile 1 Open the ...

Страница 68: ... Box user interface 2 Select the Internet Filters menu 3 Select the Lists tab 4 Select the list you would like to edit and then click Edit 5 Edit the list in the window that opens Adding Network Applications Requirements The Internet Filters menu is available only if you have con figured the Internet connection in the FRITZ Box and already established an Internet connection Limitations The Interne...

Страница 69: ...TZ Box Parental Controls The AVM FRITZ Box software can be downloaded free of charge from the AVM website The AVM FRITZ Box parental control software must be in stalled on every Windows computer on which users are configured who are to be protected by parental controls AVM FRITZ Box parental controls are installed on the computer as a service The service must be enabled at all times If it is not e...

Страница 70: ...Sharing Making Computers Accessible from the Internet With default settings in the FRITZ Box programs on your com puter and LAN cannot be accessed from the Internet For applications like online games and file sharing software or server services like HTTP FTP VPN terminal and remote ac cess servers you have to make your computer accessible for other Internet users Port Sharing Using port sharing yo...

Страница 71: ...ctly one computer IPv6 Within IPv6 networks you can open the FRITZ Box firewall for the protocols TCP and UDP when en tering the port range One port can be opened for each computer in the network ESP GRE IPv4 Within IPv4 networks you can open the firewall for the two protocols ESP and GRE which do not use ports Exposed host Open firewall completely IPv4 Within IPv4 networks you can open the firewa...

Страница 72: ...ne the public IPv4 address of the FRITZ Box 1 Open any Internet page in order to establish an Internet connection 2 Open the FRITZ Box user interface 3 Enable the advanced view 4 The FRITZ Box s public IPv4 address is displayed on the Overview page in the Connections area Can Always Be Reached Even When the IP Address Changes Every time the Internet connection is interrupted the Internet service p...

Страница 73: ...s to the dynamic DNS provider in the form of an update request Then the domain name is assigned to the current IP address by the dynamic DNS provider Configuring Dynamic DNS in the FRITZ Box 1 Open the FRITZ Box user interface 2 Enable the advanced view 3 Select the Internet Permit Access menu 4 Select the Dynamic DNS page and set up dynamic DNS See the Help available in the FRITZ Box user inter f...

Страница 74: ...ocol for bug proof communica tion between the web server and the browser in the World Wide Web Enable this protocol to allow access to the FRITZ Box from the Internet FTP File Transfer Protocol FTP is a network protocol for transmitting files in IP net works Enable this protocol to allow access by FTP to the FRITZ Box storage media from the Internet FTPS FTP over SSL FTPS is a method for encryptin...

Страница 75: ...and Background appli cations Network applications and network devices are assigned to the categories using rules Real time Applications Network applications of this category always have priori ty over other applications accessing the Internet at the same time When the Internet connection is working at full capacity the network packets of the applications of this category will always be sent first ...

Страница 76: ... ways treated with the lowest priority when the Internet connection is working at full capacity So whenever an application from a different category or a non prioritized application requires the entire bandwidth all back ground applications must wait until bandwidth capacity becomes available again If no other network applications are active then the background applications receive the entire band...

Страница 77: ...RITZ Box is based on the IPSec standard Computer LAN Computer LAN linkup VPN connections can be configured for individual remote com puters LAN LAN LAN LAN linkup VPN connections can be configured for remote networks Eight simultaneous connections FRITZ Box supports a maximum of eight si multaneous VPN connections Configuration software The configuration files for the VPN connec tions are created ...

Страница 78: ...u ration file The terminals involved in any VPN must receive this file Individual computers that are networked over a VPN require a VPN client The Configure FRITZ Box VPN Connection Wizard AVM provides the Configure FRITZ Box VPN Connection software for creating configuration files This program is a Wizard that takes you step by step through the VPN configuration All of the necessary VPN settings ...

Страница 79: ...if you enabled IPv6 sup port for the FRITZ Box on the IPv6 page 1 Open the FRITZ Box user interface 2 Enable the advanced view 3 In the Internet Account Information menu select the DNS Server page 4 Change the settings for the DNS servers 12 8 DNSSEC Security for DNS Queries DNSSEC is short for Domain Name System Security Exten sions As the name says this is an extension of DNS the do main name sy...

Страница 80: ...ueries from the home network to the Inter net The FRITZ Box forwards DNSSEC responses from the In ternet to the home network The DNSSEC information must be validated on the computer in the home network For this DNS SEC must be supported in the operating system 12 9 IPv6 The New Internet Protocol IPv6 stands for Internet protocol version 6 and is the succes sor to IPv4 The FRITZ Box supports the ne...

Страница 81: ...ed by IPv6 subnetworks UPnP UPnP AV media server Automatic provisioning TR 064 IPv6 Capable Services in the Internet Completely closed firewall to protect against unwanted data from the Internet Stateful Inspection Firewall Voice over IPv6 Automatic provisioning TR 069 Time synchronization over NTP Network Time Protocol Remote access via HTTPS Dynamic DNS via dyndns org and namemaster de Configuri...

Страница 82: ...ction is fails A USB modem for mobile Internet access LTE UMTS HSPA and a SIM card from a mobile communications provider are required for this Here is how to set up the mobile telephone connection as a substitute upon DSL failure 1 Insert the USB modem in the USB port on the FRITZ Box 2 Open the FRITZ Box user interface In the Internet menu the sub menu Mobile Commu nications is displayed 3 Select...

Страница 83: ...sing LISP This section includes instructions on how to configure the FRITZ Box as a LISP router Definition and Components LISP Definition LISP Locator Identifier Separation Protocol IP protocol LISP is a protocol for the transmission of IP packets IP address pairs LISP uses IP address pairs One IP address for identification which is called the EID Endpoint Identifier The EID can be the IP address ...

Страница 84: ...ained in the internal header of the LISP packet can be an IPv4 address can be an IPv6 address can be a public IP address can be a private non public IP address Mapping system The mapping system is responsible for allo cating the EIDs to the RLOCs ETR Egress Tunnel Router The ETR accepts IP packets whose destination IP address contained in the external header is the ETR s own RLOC ETR unpacks the L...

Страница 85: ...over IPv4 Configuring FRITZ Box as a LISP Router FRITZ Box as a LISP Router The FRITZ Box can be configured as a LISP router As a LISP router the FRITZ Box is an xTR ETR and ITR Preparations You need a LISP provider Register with a LISP provider PETR Proxy ETR A PETR Proxy ETR is required for communica tion between LISP sites and non LISP sites On the LISP side it works like a LISP router on the n...

Страница 86: ...ISP router is supplied by the LISP provider Configuring a LISP Router 1 Open the FRITZ Box user interface 2 Enable the advanced view 3 Select the Internet Account Information menu 4 Select the LISP tab 5 Enable the setting LISP support enabled 6 Enter in the fields the information you received from the LISP provider ...

Страница 87: ... Box is to be turned on and off automati cally This reduces the power consumption of the FRITZ Box The FRITZ Box schedule also affects any other AVM products connected in the network the FRITZ WLAN Repeater for in stance the radio network of these devices is also switched on and off for the specified times 1 Open the FRITZ Box user interface 2 Open the WLAN Schedule menu 3 Enable the schedule for ...

Страница 88: ...our wireless radio network the structural conditions where you operate the wireless radio network the number of wireless devices in the vicinity of your FRITZ Box that work in the same frequency range You can extend the range of your wireless radio network with a wireless LAN repeater Or you can set up a second FRITZ Box as a wireless LAN re peater Extending a Wireless Radio Network with a Wireles...

Страница 89: ...ser interface you can find de tailed instructions 13 3 Wireless LAN Getting Technical A wireless LAN is based on standards defined by the Institute of Electrical and Electronic Engineers IEEE These standards describe for instance the transmission rate encryption methods and frequencies used in a wireless network Throughput Rate The FRITZ Box supports your choice of the standards IEEE 802 11b IEEE ...

Страница 90: ...z frequency band Modulation processes and antenna techniques like MIMO Multiple Input Multiple Output use the frequency band more effectively than the older standards Setting the Right Standard in the FRITZ Box The throughput rate that can be achieved in your wireless ra dio network depends on the wireless standards used by the integrated wireless devices These wireless standards must also be set ...

Страница 91: ...In this case set the wireless LAN standard for the 2 4 GHz fre quency band to 802 11n g 11g 11b In your radio network there are wireless LAN devices that are compatible with one or both of the following standards 802 11g 802 11b In this case set the wireless LAN standard for the 2 4 GHz fre quency band to 802 11b g 11n 11g 11b In your radio network there are wireless LAN devices that are compatibl...

Страница 92: ...LAN uses the frequency ranges at 2 4 GHz and 5 GHz for transmission With the FRITZ Box 7369 you can establish wireless LAN con nections in the 2 4 GHz range 2 4 GHz Frequency Band In the 2 4 GHz frequency band wireless LAN works in the same range as Bluetooth microwave devices and various other devices like radio controlled toys garage door openers and video bridges This means that interference ma...

Страница 93: ...n be selected for a second wireless network This maintains the minimum distance between channels Should interference in a wireless network persist the first step should be to select a different channel Wireless Auto Channel With the wireless auto channel function the FRITZ Box auto matically searches for the channel subject to the least inter ference This process takes into consideration interfere...

Страница 94: ...he telephone book entries With Click to Di al you can place calls by just clicking telephone book entries with the mouse see page 95 Creating a New Telephone Book Entry 1 Open the FRITZ Box user interface 2 Select Telephony Telephone Book 3 Click New Entry 4 Enter the information on the contact In the first telephone book you can also enter a quick dial number In the Help of the FRITZ Box user int...

Страница 95: ...on cordless telephones on which you would like to use the telephone book 7 Save with OK 8 For Google contacts you can also select contact groups In the Help of the FRITZ Box user interface you can find detailed instructions Synchronizing Online Contacts The FRITZ Box synchronizes the configured online telephone books with the telephone book of your e mail account every 24 hours You can also synchr...

Страница 96: ...ncerned Saving New Telephone Numbers in the Telephone Book New telephone numbers can be saved to the telephone book with a mouse click 1 In the call list click the Add to Telephone Book button 2 Select an option create new Create a new telephone book entry add to Add a telephone number to an entry 3 Click Next Icon Meaning Outgoing call Incoming call Missed call call that was not picked up Rejecte...

Страница 97: ...d smartphone For more information read en avm de products fritzapps 14 3 Answering Machine You can use the FRITZ Box as an answering machine without connecting any additional devices If you have several telephone numbers you can configure up to five different answering machines Features Voice to mail If desired you can receive any new mes sages automatically by e mail Schedule You can define times...

Страница 98: ...he caller Operating the Answering Machine on FRITZ Fon You can operate the answering machine in the menu of your FRITZ Fon cordless telephones For comprehensive instructions see the current FRITZ Fon manual on en avm de service manuals fritzfon Operating the Answering Machine Using the Voice Menu Using a voice menu you can operate the answering machine on any telephone connected with the FRITZ Box...

Страница 99: ... back messages 2 Delete all messages 3 Switching the Answering Machine On and Off 4 Record a greeting 5 Enable recording mode callers can leave messages or announcement mode answering machine does not re cord any messages Key Function 3 Return caller s call 5 Delete message 7 To previous message 9 to next message Key Function 1 Greeting for recording mode 2 Greeting for announcement mode 3 Closing...

Страница 100: ...e fax ID in the following format 49 30 12345 country code area code without 0 your fax number 6 Define whether the FRITZ Box forwards incoming faxes by e mail or saves them You can also enter multiple e mail addresses Use a comma to separate the individual addresses 7 Click Next 8 Select your fax number Please note The fax function accepts all calls to the selected number including telephone calls...

Страница 101: ...e settings of the fax function 5 Click the Help button The Help on the fax function contains instructions on how to configure automatic fax detection Sending Faxes from the User Interface 1 Configure the fax function For instructions see Configuring the fax function on page 100 2 Open the FRITZ Box user interface 3 Select Telephony Fax 4 Select the recipient s name and fax number from the telephon...

Страница 102: ... configure call diversion for incoming calls in the FRITZ Box Which calls can I divert Call diversion can be set up for the following calls All incoming calls All calls from a certain telephone number or a certain person in the telephone book If you have multiple telephone numbers all calls for a certain telephone number or a certain telephone All anonymous calls in which the caller does not trans...

Страница 103: ...ling rule determines which telephone number the FRITZ Box uses for outgoing calls in a certain number range for instance to the mobile network or abroad Example You have a telephone number with which you can save on calls to foreign numbers Then configure a dialing rule so that calls to foreign countries will be conducted with using this telephone number Configuring Dialing Rules 1 Open the FRITZ ...

Страница 104: ...ox user interface 2 Select Telephony Call Handling 3 Switch to the Carrier Prefixes tab If the tab is not available the FRITZ Box does not sup port the use of dial around service on your connection type 4 Under Additional Carrier Prefixes enter all of the dial around service numbers you would like to use in dialing rules 5 Click Apply Configuring Dialing Rules 1 Open the FRITZ Box user interface 2...

Страница 105: ...the FRITZ Box user interface 2 Select Telephony Call Handling 3 Switch to the Dialing Rules tab 4 Select from the Number range list the International entry 5 Select the desired dial around service number from the connect via drop down list 6 Click OK to save the dialing rule Now whenever you call a telephone number that begins with 00 2 zeroes with the FRITZ Box the call will be dialed using the d...

Страница 106: ...alls 5 Enter a range of telephone numbers or a telephone number 6 Click OK to save the settings Call block for Function Outgoing calls The blocked telephone number can no longer be called from the FRITZ Box Ranges of telephone numbers for in stance mobile networks can also be blocked Incoming calls The FRITZ Box will not accept calls from the blocked telephone number However the call block only wo...

Страница 107: ...ttings of a telephone 4 Switch to the Do Not Disturb tab and configure the Do Not Disturb settings 5 Click OK to save the settings 14 10 Alarm When you configure an alarm your telephone rings at the specified time Configuring the Alarm 1 Open the FRITZ Box user interface 2 Select Telephony Alarm 3 Enable the alarm and enter a time 4 Select which telephone should ring at the specified time 5 Define...

Страница 108: ...ne are signaled silently Configuring a FRITZ Fon Cordless Telephone as a Baby Monitor 1 Press the menu key on your FRITZ Fon 2 Select Suppl services and then press OK 3 Select Baby monitor and then press OK 4 Select Destination no and then press OK 5 Enter an external telephone number an internal tele phone number or ss9 for an internal broadcast call The internal numbers of the telephones you hav...

Страница 109: ... it to a lower sen sitivity The third button defines the sensitivity Eight lev els are available To disable the baby monitor hang up the handset This Is Where the Baby Moni tor Should Call Keys Another telephone or mobile number s41s telephone num ber r Internal telephone number see page 110 s41s internal telephone number without r All other telephones connect ed to the FRITZ Box broadcast call s4...

Страница 110: ...1 Enter an internal telephone number on the telephone The internal numbers of the telephones you have con nected are listed in telephone book of the FRITZ Box us er interface 2 Pick up the handset Group call A group call or broadcast call is an internal call that is sig naled on all telephones connected with the FRITZ Box The call is conducted with the party who picks up the telephone first 1 Pres...

Страница 111: ...king a telephone call you can specify whether the FRITZ Box connects the call using the landline or a certain In ternet telephone number Dialing rules and telephone numbers configured for the tele phone are overridden for this call 1 Press the following keys on the telephone 2 Enter the telephone number you would like to call 3 Pick up the handset Make the Call via Keys Landline s111r Internet tel...

Страница 112: ...ed to the other caller Three Party Conference Call Making a three party conference call 1 Connect the first call Call someone or pick up their call 2 Press the Hold button R Call 1 is on hold 3 Connect the second call Enter an internal or external telephone number When the called party accepts the call the second call is connected 4 Press the keys R3 The three party conference is set up Any party ...

Страница 113: ...ing Call Press the keys R0 Accepting a Waiting Call and Holding Call 1 1 Press the keys R2 2 Press the following keys on the telephone Accepting a Waiting Call and Ending Call 1 1 Hang up Call 1 is ended and your telephone rings 2 Pick up the handset You are connected with the waiting caller Function Keys Ending call 2 and switching to call 1 R1 Switching between call 1 and call 2 alternating R2 M...

Страница 114: ...tween Calls Here is how to switch from the active to the held call Press the keys R2 The call that was just active is put on hold and you con tinue the other call Ending the Active Call Continuing the Call on Hold 1 Hang up the handset The active call is ended Your telephone rings 2 Pick up the handset When you answer the call you will be speaking with the party that was on hold Using Keypad Short...

Страница 115: ...s switch the first alarm on or off The second and third alarm can be switched on and off here in the FRITZ Box user interface see Alarm on page 107 in the menu of a FRITZ Fon cordless telephone Switching the Alarm On and Off 1 Press the following keys on the telephone 2 Pick up the handset and hang it up again 15 2 Do Not Disturb You can enable the Do Not Disturb feature for the line Phone Functio...

Страница 116: ...ase extra charges will accrue ac cording to your contracted telephone rates Enabling Call Diversion for All Calls Here is how to configure call diversion to an external number destination number that applies to all incoming calls 1 Press the following keys on the telephone 2 Pick up the handset Wait for the second long positive acknowledgment tone 3 Hang up the handset Function Keys Do Not Disturb...

Страница 117: ...r telephone numbers will not be diverted Here is how to configure call diversion to an external number destination number 1 Press the following keys on the telephone 2 Pick up the handset Wait for the second long positive acknowledgment tone 3 Hang up the handset Type of call diversion Keys Immediately s21ssr delayed after 20 seconds s61ssr only when busy s67ssr Type of call diversion Keys Immedia...

Страница 118: ...ck up the handset Wait for the second long positive acknowledgment tone 3 Hang up the handset Type of call diversion Keys Immediately s21ss own telephone number r delayed after 20 seconds s61ss own telephone number r only when busy s67ss own telephone number r Type of call diversion Keys immediately without ringing r411s destination phone number s immediately with ring r451s destination phone numb...

Страница 119: ... handset 15 4 Switching the Wireless Network On and Off 1 Press the following keys on the telephone 2 Pick up the handset and hang it up again 15 5 Loading Factory Settings 1 Press the keys r991s15901590s 2 Pick up the handset and hang it up again The factory settings are loaded Then the FRITZ Box will re start Function Keys Wireless LAN on r96s1s Wireless LAN off r96s0s All settings you made in t...

Страница 120: ...f the FRITZ Box All cordless telephones registered on the FRITZ Box will ring 2 To end the paging call press the DECT button on the FRITZ Box again or any button on your cordless tele phone 16 2 Registering a Cordless Telephone Read Registering FRITZ Fon and Other Cordless DECT Telephones on page 55 16 3 Deregistering a Cordless Telephone Deregister from the FRITZ Box the cordless telephones you n...

Страница 121: ...equirements In the user interface see page 35 the option DECT Eco supported must be displayed for each cordless tele phone under DECT DECT Monitor The FRITZ Box must be configured as a DECT base sta tion The setting DECT enabled must be enabled under DECT Base Station in the user interface The following devices may not be registered with the FRITZ Box DECT ULE devices for instance FRITZ DECT FRITZ...

Страница 122: ...ith preconfigured network set tings According to these settings all network devices con nected with the FRITZ Box are located in a single network The network settings can be changed and adapted to your conditions and needs But you should do so only if you are well versed in networking technology Home Network Overview Under Home Network Network in the FRITZ Box user inter face all of the devices co...

Страница 123: ...guest network of the FRITZ Box The overview shows the following The FRITZ Box itself Network devices that have an IP connection with the FRITZ Box All network devices connected with the FRITZ Box via network cable or wireless LAN VPN connections that were established by FRITZ Box us ers or the MyFRITZ App Windows users if there are any Windows computers in the home network on which the AVM Parenta...

Страница 124: ... cannot be reached by the network signals Network Devices Settings The settings described in the following section can be config ured for each network device individually Always Assigning the Same IP Address For network devices there is the setting Always assign this network device the same IP address This setting has the effect that the DHCP server of the FRITZ Box will assign the same IP address...

Страница 125: ... Start this computer automatically as soon as it is accessed from the Internet option the computer is started automatically when it is accessed from the Internet Configuring Settings The settings are configured in the detailed view of the individ ual network devices 1 Select the Home Network Network menu 2 Select the Devices and Users tab 3 Select the computer and click the Edit button The detaile...

Страница 126: ...se ranges for other purposes then make sure to avoid address conflicts IPv4 addresses Value Network address 192 168 178 0 Entire IPv4 address range for the computers 192 168 178 2 192 168 178 254 Purpose of the IPv4 Address Value This IP address is used by the FRITZ Box itself 192 168 178 1 This IP address is the broadcast address used to send messages into the network 192 168 178 255 Intended Use...

Страница 127: ... to all of the computers in the IPv4 network Guest Network If the guest access is configured in the FRITZ Box the guest network has its own IP network assigned automatically by the FRITZ Box The IP addresses of the guest network are not available for other purposes The IP address of the guest network can be found in the user interface of the guest network under Home Network Home Network Overview N...

Страница 128: ...he IP addresses via the DHCP server ensures that all of the network devices connected with the FRITZ Box are located in the same IP network The IPv4 settings of the network devices must have the Ob tain an IP address automatically option enabled This is the only way to receive the IP address from the DHCP server For more information see the chapter Obtaining an IP Address Automatically from page 1...

Страница 129: ...d with it Integrate the FRITZ Box in your network by adjusting the IP address of the FRITZ Box to your home network IPv6 Settings in the FRITZ Box Switch to the advanced view see Standard View and Advan ced View on page 37 The following settings options are configured in the Home Network Network menu on the Network Settings tab Additional IPv6 Routers in the Home Network IPv6 prefixes from other I...

Страница 130: ... server of the FRITZ Box is switched on by default The DHCPv6 server assigns the network devices their IPv6 settings These settings are used instead of the data in the router advertisement messages The DNS server IPv6 prefix es or IPv6 addresses can all be assigned by DHCPv6 Define which IPv6 settings should be assigned by the DHCPv6 serv er Changing Network Settings 1 Open the FRITZ Box user inte...

Страница 131: ...ork menu 4 Select the Network Settings tab 5 Configure the UPnP settings in the Access Settings in the Home Network area 17 2 Obtaining an IP Address Automatically The FRITZ Box has its own DHCP server which assigns IP ad dresses to the connected computers The connected comput ers must be configured such that they can receive their IP ad dresses automatically The steps for checking and adjusting t...

Страница 132: ...tain an IP address automatically and Obtain DNS server address automatically 7 Click OK to save the settings 8 Enable the options Obtain an IP address automatically and Obtain DNS server address automatically for the Internet protocol version 6 TCP IPv6 as well The computer receives an IP address from the FRITZ Box Obtaining an IP Address Automatically in Mac OS X 1 Select the System Preferences i...

Страница 133: ...pens Select the Using DHCP option from the Configure IPv4 drop down list 5 Click OK The computer now receives an IP address from the FRITZ Box Obtaining an IP Address Automatically in Linux For comprehensive information and tips on network settings in Linux see for example www tldp org HOWTO NET3 4 HOWTO 5 html ...

Страница 134: ...ith a USB Y cable Connect this type of USB device to the FRITZ Box using a USB hub with its own power supply The total current consumption of connected USB devices without their own power supply may not exceed 500 mA Check the rating plates of the connected USB devices USB devices that exceed the total current consumption of 500 mA can be connected to the FRITZ Box using a USB hub with its own pow...

Страница 135: ... Devices on page 134 You can connect a USB modem With a USB modem the FRITZ Box can establish the Internet connection via the mobile communications network LTE UMTS HSPA see Configuring the Internet Connection for a Mobile Net work on page 51 18 3 Using USB Devices Safely Follow the instructions below about how to use USB devices on your FRITZ Box The FRITZ Box can not defend the USB memory from e...

Страница 136: ...a server Suitable playback devices like TV sets web radios smartphones and the Windows Media Player can then call up the data from the media server for streaming Playback devices to be used in connection with the me dia server must support the UPnP AV standard The term DLNA is often used to designate this support Enable the Media Server enabled function in the FRITZ Box user interface under Home N...

Страница 137: ... Your device is a network printer A printer that is to be used simultaneously and jointly by the participants in the home network A printer that is to be used by computers that use an operating system other than Windows Printer with FRITZ Box USB re mote connection An all in one device fax printer scanner and the entire range of functions is to be used A printer with convenience features like ink ...

Страница 138: ...r click Add a printer 4 Click The printer that I want isn t listed in the window Choose a device or printer to add to this PC 5 Enable the option Add a printer using TCP IP address or hostname and click Next 6 Enter fritz box in the Hostname or IP address field 7 Click Next 8 Select the printer manufacturer and model 9 Click Next 10 If the Printer Sharing window appears select Do not share this pr...

Страница 139: ...ess field 7 Click Next 8 Select the printer manufacturer and model 9 Click Next and confirm with Finish The USB printer has been configured and can be used as a network printer Setting Up a USB Printer in Windows 7 1 Click Start and then Devices and Printers 2 In the menu bar click Add a printer 3 In the Add Printer window select the Add a network wireless or Bluetooth printer option and then clic...

Страница 140: ...network printer Configuring a USB Printer in Mac OS X Version 10 5 or Higher 1 In the dock click System preferences 2 Click Print Fax 3 Click the sign 4 Click IP Printer 5 In the Protocol drop down list select the entry HP Jet Direct Socket 6 Enter fritz box in the Address input field If the FRITZ Box is configured as a wireless repeater or an IP client enter here the IP address at which the FRITZ...

Страница 141: ...on software The FRITZ Box USB remote con nection program can be installed on computers with Windows 10 Windows 8 or Windows 7 32 and 64 bit Installing FRITZ Box USB Remote Connection Install the program for FRITZ Box USB remote connection on all of the computers with which you want to use the connect ed USB device 1 Connect the USB printer to the USB port of the FRITZ Box 2 Open the FRITZ Box user...

Страница 142: ... steps in these instruc tions for all other Windows users who wish to use the USB re mote connection on this computer Enabling the FRITZ Box USB Remote Connection 1 Open the FRITZ Box user interface 2 Enable the advanced view 3 Select the Home Network USB Devices USB Remote Connection 4 Enable the USB remote connection for printers and se lect the option printers including all in one printers For ...

Страница 143: ... by clicking the icon in the Windows task bar 2 Enter the FRITZ Box password in the My FRITZ Box area 3 Click Refresh 4 Click the USB printer in the Devices area The USB printer is being connected to the computer Do not conduct any firmware updates for USB devices that are connected with the computer via the FRITZ Box USB re mote connection ...

Страница 144: ...ome network is FRITZ DECT 200 FRITZ DECT 200 is a switchable socket that lets you control the power supply to connected devices and measure record and evaluate their power consumption FRITZ DECT 200 is integrated with your FRITZ Box via DECT radio transmission and can then be con trolled with the computer smartphone or tablet from home or anywhere else with Internet access Comprehensive informatio...

Страница 145: ...e Hotspot For your guests you can configure a wireless guest access The wireless guest access is your private hotspot Features of the Wireless Guest Access At the wireless guest access your guests can log in with their own smartphones tablets laptops or other net work devices Guest devices can surf the Internet Guest devices have no access to your home network The guest access can be disabled auto...

Страница 146: ...AN software of her or his wireless device and searches for the guest network 2 Your guests authorize themselves using the network key you assigned The wireless LAN connection will be established Registering a Wireless Device with the Wireless Guest Access via QR Code 1 Print out the QR code for your guest 2 Your guest starts the QR code reader on his or her wire less device and reads in the QR cod...

Страница 147: ...vices can surf the Internet Guest devices have no access to the home network The access profile Guest is set for the LAN guest ac cess This access profile can be edited in the Internet Filters menu on the Access Profiles tab Configuring Guest Access Set up the guest access as follows 1 Open the FRITZ Box user interface 2 In the Home Network Network menu select the Net work Settings tab 3 In the Gu...

Страница 148: ...n the world When you log in to MyFRITZ you will be forwarded to the FRITZ Box using the IP address Creating a MyFRITZ Account Overview A MyFRITZ account is required in order to be able to use My FRITZ Requirements The computer is connected with the Internet You can access your e mail on this computer Rules Comply with the following rules when assigning a password for your MyFRITZ account Your MyFR...

Страница 149: ...7 You receive an e mail from MyFRITZ containing a regis tration link If possible open the e mail on the computer on which you began setting up the account Click the registration link 8 You are forwarded to the MyFRITZ website to activate the account After successful activation you will end up back on your FRITZ Box user interface 21 2 Using MyFRITZ As soon as you have created a MyFRITZ account and...

Страница 150: ...the Google Play Store and the Apple App Store For more information on the apps from AVM go to en avm de products fritzapps During configuration your smartphone or tablet must be con nected with the FRITZ Box over wireless LAN After setup you can use the MyFRITZ App no matter whether you re at home or on the go 1 Load the MyFRITZ App to your device 2 Connect your smartphone or tablet with your FRIT...

Страница 151: ...your FRITZ Box In this case no login to MyFRITZ is required If you logged in with the FRITZ Box password you now have access to all of the contents stored on your FRITZ Box If you logged in using the information for your FRITZ Box user account the MyFRITZ page will show those contents of your FRITZ Box to which you have access rights Multiple FRITZ Boxes You can register multiple FRITZ Boxes with ...

Страница 152: ...ts own HTTPS certificate Because this certificate does not come from a certification authority preconfigured in common browsers you have to confirm in your web browser or in the MyFRITZ App that the connection should be established nevertheless Firefox and Internet Ex plorer will remember your confirmation and refrain from showing any further warnings The HTTP protocol is used to update the IP add...

Страница 153: ...to be informed about how often these e mails should be sent and to which e mail address 22 1 Available Push Services You can request push service mails about the following FRITZ Box areas and activities Push Service Information FRITZ Box info Sends you regular e mail messages with data on FRITZ Box usage and connec tions Answering machine Forwards recorded messages on the FRITZ Box answering machi...

Страница 154: ...h services 1 Open the FRITZ Box user interface 2 Select the System Push Service Push Services menu 3 To configure a push service click the Edit button Save Settings The settings of your FRITZ Box are saved automatically and sent to the specified e mail address before every update and each time the factory settings are re stored Forgot password Sends you an access link to the specified e mail addre...

Страница 155: ...various settings in the details The Help of the FRITZ Box user interface presents com prehensive information on the settings of each push ser vice 5 Click OK to save your settings In the Help of the FRITZ Box user interface you can find de tailed instructions ...

Страница 156: ...r FRITZ Box its Internet connection and the devices in your home network In the case of an error the diagnostics results can help you localize and remedy any problems Starting the Function Diagnosis 1 Open the FRITZ Box user interface 2 Select Diagnostics Function 3 Click Start to start the diagnostics The diagnostics run through the various test areas For more information on test areas and test i...

Страница 157: ... the FRITZ Box and whether the latest FRITZ OS is in stalled The Security overview also offers the following functions It indicates configured settings that the security diag nostics classify as insecure From the test entries in the Security overview you can navigate directly to the relevant settings Help is available for each test entry You can print the results of the security diagnostics The Se...

Страница 158: ...the FRITZ Box 24 1 Saving Settings A wizard is available in the FRITZ Box user interface to assist you in saving your FRITZ Box settings which guides you through the process step by step 1 Open the FRITZ Box user interface 2 Select Wizards 3 Start the Save and Restore Settings Wizard 4 In the next window select the Save settings option and then click Next The wizard guides you through the menus an...

Страница 159: ...d with a different FRITZ Box of the same model you can re store all settings if the backup file was protected with a password Backup files created with a different FRITZ Box model If you apply settings from a backup file that was created with a FRITZ Box of a different model then you can re store several selected settings to your FRITZ Box A wizard is available in the FRITZ Box user interface to a...

Страница 160: ... the FRITZ Box user inter face After the restart you will be automatically redirected to the Overview page of the FRITZ Box Restarting on the Device If you cannot open the FRITZ Box user interface it is also pos sible to restart directly on the FRITZ Box device 1 Remove the power supply of the FRITZ Box from the elec trical outlet 2 Wait 5 seconds 3 Plug the power supply back in to the outlet Rest...

Страница 161: ...ng FRITZ Box Automatically With the Automatic Update feature you have the option of installing updates automatically whenever a new FRITZ OS version becomes available For the Automatic Update func tion you can select among various methods Always install the latest version of FRITZ OS on all FRITZ products in your FRITZ Box home network This keeps your FRITZ products up to date and ensures optimum ...

Страница 162: ...secure and reliable opera tion for instance security updates will be installed automatically The FRITZ Box selects a suitable time for the update generally at night During the installation all Internet and te lephony connections will be interrupted briefly Notify me about new versions of FRITZ OS and install new versions au tomatically The FRITZ Box indicates that a new ver sion of FRITZ OS is ava...

Страница 163: ... a FRITZ OS update is avail able for your FRITZ Box If the Wizard finds an update it displays the version number of the new FRITZ OS Click the link under the FRITZ OS version to view information about further de velopments and new functions contained in the FRITZ OS update 4 To transfer the FRITZ OS update to the FRITZ Box click Start Update Now The FRITZ OS update begins and the Info LED starts f...

Страница 164: ...hen to the folder named english The complete model name of your FRITZ Box is shown in the user interface on the Overview page and is also printed on the sticker on the underside of the housing 3 Download the latest FRITZ OS file for your FRITZ Box with the file extension image to the computer The currently installed version of FRITZ OS is displayed on the FRITZ OS File tab and on the Overview page...

Страница 165: ...needed 5 Click the Browse button and choose the file with the new FRITZ OS you already downloaded and saved on your computer 6 Click the Start Update button The new FRITZ OS is transmitted to your FRITZ Box The update is complete when the Info LED stops flashing Interrupting the FRITZ OS update could damage your FRITZ Box Do not clear the connection between FRITZ Box and the computer during a FRIT...

Страница 166: ...roperly Resetting the FRITZ Box has the following effects All settings you made in the FRITZ Box will be deleted The network key of the factory settings will be activated again The IP configuration of the factory settings will be re stored You have the option of restoring the factory settings using the FRITZ Box user interface or a telephone connected with the FRITZ Box The page 166 section descri...

Страница 167: ...g Supplementary Software Additional software for the FRITZ Box is available on the web pages of AVM at en avm de service downloads If you have installed supplementary programs on one or more computers uninstall this software using the control panel of your Windows operating system Uninstalling Programs in Windows 10 and Windows 7 1 Open Start Control Panel Programs 2 Under Programs and Features cl...

Страница 168: ... the same time A menu is opened that contains all of the important functions of Windows 8 2 Click the Programs and Features entry The Uninstall or change a program list shows all of the programs installed on your computer 3 Mark the AVM program you want to remove in the list 4 Click the Uninstall button The program will be removed ...

Страница 169: ...Annex 1 Contact your Internet service provider to find out wheth er the DSL variant Annex A or Annex B is used on your DSL line 2 Connect a computer to the FRITZ Box see page 28 3 Open the FRITZ Box user interface 4 Switch to the advanced view and choose Internet DSL Information Line Settings 5 Under the Annex Settings select the DSL variant used on your DSL line and click Apply The FRITZ Box rest...

Страница 170: ... if wireless LAN is switched on light up The FRITZ Box is ready for operation again Clearing the Cache of your Web Browser If the web browser shows only a blank white page empty the cache Firefox 1 Click the Menu button and select History Clear Re cent History Or click History in the menu bar and select Clear Re cent History 2 In the Clear Recent History dialog select Everything and under Details ...

Страница 171: ...wser If a proxy server is enabled in your web browser the address of the FRITZ Box must be entered as an exception Check your web browser settings Firefox 1 Click the orange Firefox button and select Options Op tions Or click Tools in the menu bar and select Options 2 Select Advanced Network 3 Under Connection click the Settings button 4 If the option Manual proxy configuration is enabled enter ht...

Страница 172: ...ed If so en ter http fritz box as an exception in the proxy server set tings For more information on the proxy settings see the Help for your web browser Configuring the Computer s Network Adapter On your computer enable the setting Obtain an IP address automatically for the network adapter used to connect to the FRITZ Box For instructions see page 131 Opening the User Interface Using an Emergency...

Страница 173: ...establish a wireless LAN connection between your computer and the FRITZ Box this may be due to a variety of causes Work through the following steps in sequence until the error has been resolved Switching On the Computer s Wireless LAN Adapter The wireless LAN adapter in your computer must be ready for operation On many notebooks the built in wireless LAN adapter can be switched on by pushing a but...

Страница 174: ...e 3 Select WLAN Radio Network 4 Enable the option Name of the wireless radio network visible 5 Click Apply 6 Remove the network cable and establish a connection via wireless LAN Entering the Correct Network Key If you establish the wireless connection manually enter the correct network key which is found in the user interface of your FRITZ Box 1 Connect a computer to the FRITZ Box with a network c...

Страница 175: ...he wireless LAN connection Do not set up the FRITZ Box in the corner of a room Do not set up the FRITZ Box directly next to or beneath an obstacle or a metal object like a cabinet or radiator Position the FRITZ Box and your wireless devices so that there are as few obstacles between them as possible Configuring Automatic Radio Channel Selection Configure automatic selection of the radio channel in...

Страница 176: ... G 993 2 telephone port for connecting to the analog network One a b port with a RJ11 socket for connecting analog terminal devices DECT Base Station Four LAN ports via RJ45 sockets standard Ethernet 10 100 1000 Base T Two USB host controllers USB version 2 0 Wireless access point with support for wireless networks in the 2 4 GHz frequency band IEEE 802 11b 11 Mbit s IEEE 802 11g 54 Mbit s IEEE 80...

Страница 177: ... Properties Dimensions W x D x H circa 226 x 47 x 160 mm FRITZ OS can be updated Conforms to CE standards Ambient conditions operating temperature 0 C 40 C storage temperature 20 C 70 C relative humidity operation 10 90 relative humidity idle 5 95 Supply voltage 230 V 50 Hz Maximum power consumption 22 W Average power consumption 8 W 11 W The average power consumption was determined at room temper...

Страница 178: ... more than 100 meters long Additional network cable is required if you would like to use all of the FRITZ Box 7369 network ports Extension You can extend one or both ends of the network cable You will need the following components to extend the cable Standard CAT 5 network cable When components of a category smaller than Cat 5 are used reduced transmission rates may result You can use both straigh...

Страница 179: ...Cables FRITZ Box 7369 179 Replacement The network cable is a standard cable As a replacement use a standard Cat 5 network cable Replacement cable is available from specialized vendors ...

Страница 180: ... is the portal for all product specific services from AVM manuals downloads and support requests In the Service area you can also receive comprehensive information and useful tips on configuring and operating your devices en avm de service Videos on the FRITZ Box Videos on many of the FRITZ Box functions are available showing animated demonstrations of how to set up the indi vidual functions The v...

Страница 181: ...tically sending error reports is located on the Contents AVM Services page of the FRITZ Box user interface Evaluating the DSL Connection On the Internet DSL Information Feedback page you can evaluate your DSL connection This makes it possible to opti mize your DSL performance with upcoming FRITZ OS updates Evaluating the Wireless LAN Connection On the WLAN Radio Network Known Wireless LAN Devices ...

Страница 182: ...Box over Wireless LAN from page 31 2 If you have any problems for instance in establishing connections read the section Help in Case of Errors from page 169 3 Search for a solution in the AVM Knowledge Base en avm de service This site contains answers to questions frequently posed to our Support team Support by e mail You can send us an English language e mail request at any time using the Service...

Страница 183: ...Assistance from the Support Team FRITZ Box 7369 183 3 Fill out the form and send it to AVM by clicking the Sub mit support request button Our Support team will respond by e mail as quickly as possi ble ...

Страница 184: ...f quality which may arise in connection with the use of this product AVM will not be liable for damages arising directly or indirectly from the use of the manual or the software nor for incidental or consequential damages except in case of intent or gross negli gence AVM expressly disclaims all liability for the loss of or damage to hardware or software or data as a result of direct or indirect er...

Страница 185: ...m de ce Disposal Information In accordance with European regulations FRITZ Box 7369 as well as all devices and electronic components contained in the package may not be disposed with household waste After use please dispose of FRITZ Box 7369 and all electronic components and devices included with delivery at a collection point in your local community for the disposal of electric and electron ic ap...

Страница 186: ...FRITZ Box 7369 186 Drilling Template A drilling template is presented below Use the drilling tem plate as a guide to mark the holes needed to mount the FRITZ Box on a wall ...

Страница 187: ...This page must be printed out at a size of 100 Do not enlarge it adjust its size reformat or rescale it in your printer settings 178 mm ...

Страница 188: ...swering machine 55 behind modem 25 51 behind router 26 computer 28 door intercom system 58 DSL 24 fax machine 55 landline 27 mobile 51 mobile network 26 smartphone 56 telephone 55 to electrical power 23 to hub switch 29 to the telephone line 27 USB devices 134 connecting IP telephones 57 consultation 114 conventions 12 copyright 184 cordless telephone deregistering 120 paging 120 registering 55 cu...

Страница 189: ...t 61 editing list 68 whitelist 61 FRITZ App Fon 56 FRITZ App Ticker 97 FRITZ Box password forgotten password 49 setting 39 FRITZ Box user disabling 48 FRITZ Box user account forgotten password 49 quick access 47 rights 45 FRITZ Box users creating 42 FRITZ OS operating system 161 FRITZ OS update performing 161 function test 156 G green mode LAN 29 guest access LAN 4 147 see guest network 145 wirele...

Страница 190: ...x 133 in Mac OS X 132 obtaining automatically 131 IPv4 125 IPv6 80 K keyboard shortcuts 115 keylock 16 keypad shortcuts 114 L LAN connecting 28 guest access 147 landline connecting 27 telephone number 111 LEDs 17 17 reassigning 18 legal notice 184 LISP 83 LTE Internet connection 51 M media server 136 mobile network 26 51 82 MyFRITZ 148 Internet Access 46 security 152 setting up an account 148 usin...

Страница 191: ...ning Info LED 18 recycling 185 registering FRITZ Fon 55 registering handset 55 remote access VPN 77 remote maintenance 73 requirements for operation 19 restarting 160 ring tone 177 room monitoring 108 S saving data 166 schedule 87 security check 157 FRITZ Box password 39 FRITZ Box users 42 installing and connecting 8 password protection 39 saving settings 158 VPN 77 security diagnostics 156 servic...

Страница 192: ...memory 136 hub 135 modem 135 ports 15 printer 137 storage media 134 USB devices device types 134 home network 134 user account creating 42 disabling 48 forgotten password 49 quick access 47 rights 45 user interface opening 35 overview 35 password protection 39 V videos 180 views of the user interface advanced view 37 standard view 37 VPN client 78 configuration wizard 78 user account 46 using remo...

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