Frama Matrix F4 / F6
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9. Display messages and technical data
In the event of a malfunction, a message will appear in the display of your Frama Matrix F4 or
F6. If you are unable to eliminate the trouble yourself, you can obtain support on your Frama
hotline or from your local Frama dealer. In this case, keep your customer number and frank-
ing system number ready at hand.
9.1. FramaOnline2 messages
Display message
Cause
Elimination
Modem Init error;
Modem error: Dialing;
Wrong command;
The installed modem couldn’t
be initialized properly.
Switch the franking system off and then
on, and try to initialize it again. If the
error cannot be eliminated, contact us
on the Frama hotline.
No telephone number
The telephone number re-
quired for dialling the modem
is missing.
Enter the required telephone number. In
this respect, read the section “Modem
set-up“.
Line busy
All modem ports of the
FramaOnline2 server are oc-
cupied.
Try again later. You might have to prese-
lect an exchange code because many
telephone systems acknowledge an
incomplete telephone number with an
engaged tone.
No connection
The FramaOnline2 data centre
doesn’t answer.
Try again. Check your telephone cable
connection and that the modem settings
are correct for calling the exchange.
Connection lost!
Try again.
Your existing connection with
the FramaOnline2 data centre
was suddenly terminated.
Try again. Perhaps wait a few minutes
and then try again.
Connection lost!
Reconnect!
Your existing connection with
the FramaOnline2 data centre
was suddenly terminated.
Press the key “Reconnect“ to continue
the loading process. Don’t disconnect
your system from the main power sup-
ply.
No dialling tone
No dialling tone can be iden-
tified.
Check that the telephone cable is
plugged in properly.
Inspection required
Your franking system requires
a
connection
to
FramaOnline2. According to
the current Indian Postregula-
tions (January 2009) the
franking system needs to
connect once a month.
Perform an inspection.
Franking system locked
The franking system cannot
continue to frank because a
data record required for
franking wasn’t updated or
the time period given by
Indian Post for uploading the
statistics has been passed.
Select “Inspection“ to allow a connection
to be made with the FramaOnline2 ser-
vice. The data record will be updated
during the inspection.