
MSD
TM
Series
© Copyright 2018 Fluid Equipment Development Company | www.fedco-usa.com
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Service Policy
Return Material Authorization (RMA)
Please contact a FEDCO before returning any equipment. You must have a
Return Material Au
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thorization
(RMA) issued by FEDCO before we can accept any parts. All returned parts must be
shipped prepaid to FEDCO with the RMA clearly marked on the package. We need this number
to ensure proper handling of the returned parts and supply of new parts, if needed. Ask FEDCO
for details of the repair warranty. Parts will be replaced in accordance with the FEDCO warranty.
Use the following address to return parts:
ATTN: Field Service Department
FEDCO
800 Ternes Drive
Monroe, MI 48162
USA
Additional Contact Information:
Tel: 734-241-3539
Fax: 734-241-5173
Web site: www.fedco-usa.com
Choose the “Service and Support” tab
Email: [email protected]
Procedure
How to Return Parts to FEDCO
1. Provide FEDCO with the following information:
• Serial number of unit.
• Description of why parts are being returned.
2. FEDCO will provide a return authorization number.
3. Pack the unit in the original shipping crate or other suitable crate and clearly mark the
Return
Material Authorization
on the outside of the crate.
4. Send unit, freight prepaid, to FEDCO at the above address.