FaroArm
®
Manual
January 2009
61
Chapter 1: Introduction to the FaroArm
®
• Check the power supply for physical impacts or damage.
DO NOT
use a damaged power supply.
• Check functionality of the FaroArm. Look for error codes or
operation issues.
N
OTE
: Power surges, spikes, feedback, and fluctuation in the power
source will affect the equipment and its electronic accessories. Have
you power source inspected by a professional to provide the cleanest
power source possible.
Hardware Communication Issues
This section describes the many issues that prevent good
communication between the FaroArm and the host computer.
PLEASE READ BEFORE BEGINNING THE PROCESS
If communication between the computer and the FaroArm is lost, or if it
could not be established, the source of this issue may lie in one or all of
the following areas:
• Ensure you are using the correct cables.
N
OTE
: FaroArms cannot be adapted by a USB to Serial/Parallel
adapter to work on those ports.
• Check the cables and connectors for bent pins or damage and ensure
that the connectors are secure. Replace all cables that show signs of
damage.
• Check that unauthorized software or hardware is not conflicting with
communications; PDAs, digital cameras, scanners, zip drives,
modems and external devices are know to cause these conflicts.
• Check that only the Faro Arm software is running on the computer.
Ensure multiple sessions of the measuring software is not running.
• Check functionality of the FaroArm. Look for error codes or
operation issues.
• Check functionality of power supply or serial box. Look for error
codes or damage to the housing.
• Check functionality of computer's hardware.
• Check power source for proper voltage, current and grounding.
Remove any extension cords and ungrounded cables.
• Check area to eliminate interference. Large motors, welders or items
that may cause vibration or spikes in the power source.
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