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Troubleshooting
Technical Support
If you have any questions about Navigator, there are several ways you can find
answers:
Check the Help System
This manual provides detailed descriptions of all program features. When you’re using
Navigator’s chart plotter, just touch the
Help
button in the Navigator menu then select
the
Help
option to open the Navigator's on-line Help guide. Click on the plus sign icons
to expand the Table of Contents so you can quickly find what you’re looking for.
Contact Faria
If you still have questions, Faria’s technical support staff will be happy to help.
Registered users may contact our staff by telephone, fax, or e-mail, Monday through
Friday, 9AM to 5PM Eastern Time. Telephone support is also available on weekends
during daytime hours.
Phone:
877-405-1010
Fax:
860-848-2704
E-mail:
Website:
www.fariamaestro.com
When contacting Faria, be ready to provide the following information:
x
Navigator Product ID (found in your Owner’s Kit)
x
Vessel type
x
Exact wording of any error messages
x
the exact steps that led up to the error message
Please have all ChartKit DVD(s) and your Navigator Installer DVD available. Also, if
your navigation system owner’s kit includes a detachable keyboard and/or DVD drive, be
sure that they will be available if needed by your support technician. If possible, please
call from your vessel.
Troubleshooting: General
1. Computer does not turn on
When the navigation computer does not turn on when the power button is pushed, first
check that power is available from the vessel’s DC power source.
For Type II units, make sure the power switch/breaker on the side of the power supply is
pushed in. If it isn’t, push the switch (found on the end of the power supply, which is
located under the dash).
If the computer still does not power on, contact Faria for technical assistance.
2. Computer Restarts itself
When the navigation computer restarts itself whenever the vessel engine starts up it may
mean that your vessel batteries need recharging. Each battery should function smoothly
as long as its voltage is between eight and 28 volts. This symptom typically indicates
that the battery’s voltage has dipped below the required threshold.
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